Nichole Demaio
Palm Coast,FL
Summary
Dynamic leader with a proven track record at Fusion 386, enhancing customer satisfaction and boosting sales through expert team management and inventory control. Excelled in creating a positive work environment, driving revenue growth, and fostering customer loyalty. Skilled in conflict resolution and POS system operation, consistently achieving and surpassing sales targets.
Overview
4
4
years of professional experience
Work History
Restaurant Manager
Fusion 386
04.2021 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Increased sales during off-peak hours by creating and promoting special offers.
Sales Associate
GUESS Factory
11.2020 - 03.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
GED -
Daytona State College
Daytona Beach, FLSkills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Point of sale (POS) system operation
- Passion for customer satisfaction
- Customer-oriented
- Organization and prioritization
- Complaint resolution
- Customer loyalty
- Adaptable
- Supervisory skills
- Schedule coordination
- Performance improvement
- Conflict resolution techniques
- Promotions planning
- Proven sales record
- Stable work history
- Problem-solving
- Team leadership
- Training and onboarding
- Collaboration and teamwork
- Critical thinking
- Money handling
Accomplishments
I have been employee of the month at every job i have worked at over the years. I'm great at selling merchandise, have had high sales and am a very hard working individual.
Timeline
Restaurant Manager
Fusion 386
04.2021 - Current
Sales Associate
GUESS Factory
11.2020 - 03.2021
GED -
Daytona State College
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