Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nichole Down

Flint ,MI

Summary

Dynamic banking professional with extensive experience at The State Bank, excelling in staff management and operational efficiency. Proven track record in enhancing team performance and fostering a collaborative culture. Adept at developing training programs and optimizing processes, driving service excellence while maintaining a focus on customer satisfaction.

Overview

20
20
years of professional experience

Work History

ITM Support / GBS Community Banking Manager Office

The State Bank
08.2016 - Current
  • Be an expert in The State Banks customer-facing technologies
  • Manage and continually optimize ITM processes. Make improvements as needed.
  • Develop standards, processes, procedures, and documentation to support quality and service goals.
  • Manage staff including, scheduling, performance reviews, recognition and motivation, leadership, training, performance counseling. disciplinary, etc. Supports the development of a service and sales team culture within the office, including achieving individual goals.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Work Closely with Third Party vendors
  • Cross-trained existing employees to maximize team agility and performance.

Assistant Branch Manager

The State Bank
04.2015 - 08.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Community Office Supervisor

The State Bank
03.2013 - 04.2015
  • Maintained a clean, organized, and professional office environment to support maximum productivity.
  • Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
  • Provided exceptional customer service by addressing client inquiries promptly and professionally.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.

Bank Teller

The State Bank
06.2005 - 03.2013
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Education

High School Diploma -

Fenton High School
Fenton, MI
06-2001

Skills

  • Staff management
  • Vendor collaboration
  • Effective communication
  • Problem-solving
  • Performance evaluation
  • Training development
  • Operational efficiency
  • Team building
  • Team leadership
  • Decision-making
  • Task delegation

Accomplishments

  • Collaborated with team members in the development and execution of deploying the ITM department at The State Bank in 2016.
  • Supervise a team of 14 staff members.

Timeline

ITM Support / GBS Community Banking Manager Office

The State Bank
08.2016 - Current

Assistant Branch Manager

The State Bank
04.2015 - 08.2016

Community Office Supervisor

The State Bank
03.2013 - 04.2015

Bank Teller

The State Bank
06.2005 - 03.2013

High School Diploma -

Fenton High School

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