Nichole Glaze
Web Design. Content Creator, CSR, Medical Billing & Coding
Henderson,KY
Summary
Resourceful profesional seeking career change bringing top-notch skills in oral and written, active listening and analytical problem-solving skills. Experienced in medical billing and coding along with web design and content creation, while managing an e-commerce store. Always ready and willing to assist with issues and not afraid to take initiative. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Press Machine Operator
Service Tool And Plastics
Henderson , NV
08.2023 - Current
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Assisted with training new employees on proper press machine operation and safety procedures for smoother onboarding process.
- Maintained safe work environment by adhering to company safety protocols and operating equipment properly.
- Ensured accurate output by regularly calibrating press machines according to established guidelines.
- Streamlined setup process for various print jobs, reducing errors and increasing efficiency in production runs.
- Reduced machine downtime by quickly diagnosing and repairing mechanical issues in timely manner.
Quality Assurance Associate
Tyson Foods
Robards , KY
06.2022 - 08.2023
- Enhanced product quality by implementing thorough testing procedures and identifying areas for improvement.
- Communicated effectively with suppliers to address any discrepancies found during incoming material inspections, fostering strong working relationships and better supply chain management.
- Collaborated with team members to develop robust test plans, ensuring comprehensive coverage of all critical features.
- Maintained up-to-date knowledge on industry best practices, incorporating relevant techniques into daily tasks for optimal results.
- Generated quality control reports for returned products to identify and communicate patterns.
Freelance Merchandiser
Shiftsmart
02.2020 - 03.2023
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
- Facilitated clear communication between store associates and corporate teams regarding merchandising goals, expectations, and feedback on execution quality.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Administrative Assistant
Beauty For Ashes Ministry
10.2017 - 01.2019
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into the team.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
Associate of Applied Science - Medical Billing And Coding
Anthem Career College
Nashville, TN07.2014
Certification - Dental Assisting
Port Charlotte Vo-Tech
Port Charlotte, FL08.2001
GED -
Tennessee Department of Education
Nashville, TN05.1996
Skills
- Microsoft Office
- Quick Learner,
- Communication
- Customer Service
- Order Fulfillment
- Active Listening
- Business Development Understanding
- Conflict Resolution
- Influencer Collaboration
- Product Descriptions
- Website Design
- E-commerce management
- Critical Thinking
- Marketing
- Self Motivation
Timeline
Press Machine Operator
Service Tool And Plastics
08.2023 - Current
Quality Assurance Associate
Tyson Foods
06.2022 - 08.2023
Freelance Merchandiser
Shiftsmart
02.2020 - 03.2023
Administrative Assistant
Beauty For Ashes Ministry
10.2017 - 01.2019
Associate of Applied Science - Medical Billing And Coding
Anthem Career College
Certification - Dental Assisting
Port Charlotte Vo-Tech
GED -
Tennessee Department of Education
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