Summary
Overview
Work History
Education
Skills
Timeline
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Nichole Duerst

Nichole Duerst

Cottage Grove,WI

Summary

Resourceful account manager with a proven track record in client oversight, issue resolution, and relationship-building. Maximized repeat business opportunities and expanded the client base through effective prospecting techniques. Possesses extensive knowledge of the sales cycle and excels in collaborative environments, leading to optimal outcomes. Adept at handling administrative needs to enable strong sales performance, including managing sales tracking tools and generating informative reports. Proven track record of build strong relationships between sellers and support staff, ensuring customer needs are met while freeing up time for sales professionals to focus on selling.

Overview

20
20
years of professional experience

Work History

Account Manager

Grainger
06.2023 - Current
  • Increased sales revenue by building and maintaining strong relationships with key clients.
  • Ensured high levels of customer satisfaction by addressing concerns promptly and resolving issues effectively.
  • Leveraged company resources effectively to enhance client relationships and drive new business opportunities.

Account Manager

Lifetouch
01.2017 - 06.2023
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.

Production Lead/Yearbook Specialist

Lifetouch
01.2014 - 01.2017
  • Developed standard operating procedures to maintain consistency and improve overall performance.
  • Analyzed production data to identify trends, anticipate potential bottlenecks, and implement proactive measures to ensure consistent high-quality output.
  • Collaborated with cross-functional teams to identify areas for process improvement.

Sales Support Specialist

Lifetouch
01.2007 - 01.2014
  • Managed customer accounts, responding to inquiries and resolving customer service issues
  • Assisted in the development of custom solutions for clients'' unique needs through active participation in brainstorming sessions with the sales team.
  • Boosted sales performance by providing timely and efficient support to the sales team.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues related to products, services, and orders.
  • Researched and analyzed customer feedback to identify areas for improvement and growth opportunities.
  • Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.

Customer Service Associate

Old Navy
06.2004 - 01.2007
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Associate of Arts - Photography

Madison Technical College
Madison
05.2007

Skills

  • Proficient with SalesForce and Microsoft Office
  • Sandler Sales Training
  • Relationship Building
  • Strategic Planning
  • Customer Relationship Management
  • Organizational Skills
  • Account Management
  • Teamwork and Collaboration

Timeline

Account Manager

Grainger
06.2023 - Current

Account Manager

Lifetouch
01.2017 - 06.2023

Production Lead/Yearbook Specialist

Lifetouch
01.2014 - 01.2017

Sales Support Specialist

Lifetouch
01.2007 - 01.2014

Customer Service Associate

Old Navy
06.2004 - 01.2007

Associate of Arts - Photography

Madison Technical College

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Nichole Duerst