Nichole Duffy-Protentis
Seattle,WA
Summary
An accomplished Account Executive with a consistent track record of exceeding sales targets and driving growth in competitive markets. Known for a #oneteam mindset, she is passionate about coaching and mentorship, actively fostering a collaborative team culture that empowers others to achieve their fullest potential. Her hands-on approach to leadership, paired with her deep understanding of the sales process and customer-centric mindset, has enabled her to cultivate strong relationships, both within her team and with clients. She is ready and excited to transition into a sales management role, bringing her expertise in strategic selling, proven mentoring skills, and an unwavering commitment to developing top-performing teams aligned with the company’s goals.
Overview
7
7
years of professional experience
Work History
Senior Account Executive
Toast
09.2022 - Current
- As of 10/31/24 I have overachieved my yearly quota at 155% booked SaaS and 120% go live ARR. I have closed 116 units.
- In 2023 as a new AE I overachieved my yearly quota at 126% booked SaaS and 96 units. All ramping goals were overachieved.
- Shadow and coach ramping reps remotely and in-field as a mentor to ensure success and efficiency throughout the sales cycle.
- Examine mentee data to develop coaching plans and set goals - resulting in 100% achievement in ramping KPIs.
- Analyze data on Salesforce and Looker to set long & short-term goals for myself and my team.
- Work cross-department with Onboarding, Enablement, Growth, Emerging Markets, and Marketing to achieve common goals.
- Lead bi-weekly MW & SW ramping reps coaching calls. Hold a team of 10-12 accountable for deadlines and plan feedback cycles.
- Manage up - fill in for current and former DMs when OOO. Sending in WBRs, leading MW All Hands for the team, leading weekly team calls & blitzes.
- Prep Station - Mentored and trained a Sales Development Representative, guiding him through effective demo techniques, negotiation and closing strategies, resulting in him taking 2 full deals from sourced to closed.
Diageo On-Premise Key Account Manager
Inspira/Enthuse Marketing
06.2018 - 09.2022
- Cultivated and maintained relationships with 60+ key On-Premise accounts in the greater Seattle area.
- Educated and advised management as well as staff on market trends, signature serves, brand history, spirit quality and tasting notes to drive sales of the entire Diageo portfolio.
- Grew Diageo menu share from 15 to 45%, vastly overachieving the set goal of 30%. Utilized strong industry relationships unfailingly achieved a Diageo portfolio volume growth of at least 20% every quarter compared to the previous year, beating the set goal of 5%.
- Utilized sales and market data to coach SGWS Sales Team on perspective sales gaps and collaborated with Sales Reps to use educational tools, POS, brand marketing and innovation items to achieve new PODs and grow volume.
- Consistently accomplish quarterly Key Performance Indicators.
On Premise Sales Representative
Anheuser-Busch Sales of Washington
06.2017 - 06.2018
- Managed 120 accounts in Downtown Seattle, leveraging pricing insights and industry trends to achieve consistent month-over-month sales growth.
- Won monthly sales competition three times among 16 reps, demonstrating top performance.
- Resolved time-sensitive delivery and product issues, ensuring seamless customer experiences.
- Coordinated cross-functional efforts with sales, logistics, and support teams.
- Partnered with marketing to develop promotional campaigns, driving increased sales.
- Expanded customer base through targeted prospecting and effective networking at industry events.
Education
Bachelor of Arts - Public Communications
University of Vermont
Burlington, VT05.2016
Skills
- Strategic selling
- Sales target monitoring
- Salesforce, Docusign, Looker, Xactly, Hex proficiency
- Forecast preparation
- Deal negotiation
- Lead Generation
- Territory Management
- Team Leadership
- Equip Graduate
- Top Gun Graduate
- MW SW Ramping Rep Coach
- 3x Mountain West Mentor
- Prep Station Graduate
TOAST LEADERSHIP EXPERIENCE
Timeline
Senior Account Executive
Toast
09.2022 - Current
Diageo On-Premise Key Account Manager
Inspira/Enthuse Marketing
06.2018 - 09.2022
On Premise Sales Representative
Anheuser-Busch Sales of Washington
06.2017 - 06.2018
Bachelor of Arts - Public Communications
University of Vermont
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