NICHOLE EDWARDS-EVANS
Chicago,IL
Overview
10
10
years of professional experience
1
1
Certification
Work History
Academic Interventionist
Distinctive Schools
08.2019 - Current
- Develops interventions for students currently struggling or at risk of falling behind.
- Helps students with special needs integrate into general classroom environments by advocating for individual requirements and helping teachers solve problems.
- Works closely with parents and guardians to address students' issues on multiple fronts.
Customer Service Representative
Flowers For Dreams
05.2018 - 08.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Analyzed large datasets to identify trends and patterns in customer behaviors.
Training Manager
Mikkey's Retro Grill
06.2016 - 04.2018
- Identified training needs based on company expectations.
- Provided professional, friendly, and engaging training to employees.
- Reviewed and edited all training materials for accuracy and policy compliance.
- Developed departmental systems and procedures to better align workflow processes.
Hostess/ Server
Litehouse Whole Food Grill
08.2013 - 06.2016
- Addressed customer complaints with kitchen staff and resolved issues immediately.
- Offered genuine thanks to every guest for patronage to top off outstanding experiences and promote loyalty.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH12.2024
Skills
- Customer Satisfaction
- Teamwork and Collaboration
- Cultural Awareness
- Microsoft Excel
- Managing Multiple Tasks
- Complaint resolution
Certification
- AED/CPR Certified
- Illinois BASSET Certified
Timeline
Academic Interventionist
Distinctive Schools
08.2019 - Current
Customer Service Representative
Flowers For Dreams
05.2018 - 08.2019
Training Manager
Mikkey's Retro Grill
06.2016 - 04.2018
Hostess/ Server
Litehouse Whole Food Grill
08.2013 - 06.2016
Bachelor of Arts - Psychology
Southern New Hampshire University
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