Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nichole Elwood

Menifee,CA

Summary

Seasoned Customer Service Specialist with background in providing advice on diverse customer situations. Customer Service Specialist with a track record of managing a wide variety of customer service issues quickly and efficiently. Personable and responsible Cashier with 5 years in retail and customer service. Solid team player with upbeat, positive attitude.

Overview

17
17
years of professional experience

Work History

Manager/ CEO

Everyone Included Travel
Hemet, CA
01.2021 - Current
  • Handled incoming and outgoing mail, email and faxes.
  • Organized work projects around client's house.
  • Checked personal and professional activities to remind employer of priority tasks and deadlines.
  • Booked flights, hotel accommodations and ground transportation for smooth business travel.
  • Screened telephone calls and inquiries and directed as appropriate.
  • Coordinated meeting and work schedules for staff teams and executives.
  • Maintained clerical correspondence via email and phone.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Facilitated communications by forwarding emails, transferring calls and filing documents.
  • Took detailed notes in meetings and disseminated information afterward.
  • Prepared invoices and drafted memos for executives.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.

Front Desk Receptionist

Peace of Zen Nail Spa
Murrieta, CA
12.2018 - 03.2019
  • Scheduled meetings for internal personnel, partners and clients using Square and Vagaro.
  • Provided work schedules for 4 employees per week.
  • Handled money for customers and visitors.
  • Handled the complaints and concerns of customers.
  • Solved minor customer issues and ensured that any major problems were immediately
  • Assisted the Manager with various tasks whenever special projects came up.
  • Oversaw an inventory of items that were placed in each guest room.
  • Held employees responsible for fulfilling required duties and tasks during designated shifts.
  • Monitored the appearance and performance of the front desk staff.
  • Welcomed guests, provided answers to questions, and anticipated guests’ service needs.

Entrepreneur/ Business

Scentsy
Menifee, CA
09.2012 - 12.2015
  • I work this business from my home and took the company over from my mom.
  • Formulated a comprehensive business plan complete with clear and actionable sales goals and targets.
  • Hired and trained 5 new employees
  • Tracked and evaluated staff performance, and handled all promotions and terminations.
  • Completed purchase orders and customer invoices.
  • Communicated with customers, employees and other individuals to answer questions and explain information.
  • Advertising (flyers and posts) Sales (cash and carry/ square) Sales Reports Placing Orders/ Delivering Orders/ Answering Phones/ Customer Service

Copy Center Associate

Staples
Menifee, CA
05.2011 - 10.2012
  • Developed and executed sales promotions.
  • Provided expert product and service information.
  • Recommended and helped customers select merchandise based on their needs.
  • Confirmed that appropriate changes were made to resolve customers' problems.
  • Processed up to 10 high priority customer orders per day.
  • I handled: Copies Filing Scanning Documents/ Pictures/ Make Presentation Books/ Binders Flyers/ Banners
  • Front End: Phones Orders In-Store/ Online Register
  • Supervisor: Cassy 951-301-1109.

Nanny/Babysitter

Guardian Angel
09.2010 - 04.2011
  • Redirected children to encourage safe, positive behaviors.
  • Affectionately cared for 4 children, ages 2 months to 4 years old for 1 year
  • Taught children safe behavior such as seeking adult assistance when crossing the street and avoiding contact with unsafe objects.
  • Supervised children while parents were on vacation, business trips and weekend getaways.
  • Cleaned the house, including laundry, sweeping and mopping.
  • Physically and verbally interacted with children throughout the day.
  •  Dressed children and changed diapers.
  • Offered detailed daily reports that outlined each child’s day. Maintained accurate daily records of children’s individual activities, behaviors, meals and naps.
  • Maintained a child-friendly environment with engaging activities and continuous access to the outdoors. ​

Business Sales Associate

Lowes
Northglenn, CO
05.2010 - 08.2010
  • Load/Unloaded drawers Cash drops Returns Answered Phones Order Pick Ups
  • Met incoming customers and provided immediate assistance.
  • Listened to customer needs and preferences to provide accurate advice.
  • Completed purchases with cash, credit and debit payment methods.
  • Worked flexible schedule to accommodate changing customer levels.
  • Answered incoming telephone calls with professional and knowledgeable responses.
  • Generated leads for new sales through telephone and email contact with customers.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Communicated all merchandise needs or issues to appropriate supervisors.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Maintained adequate cash supply in cash drawers in multiple checkout stations.  
  • Provided expert product and service information.  
  • Supervisor:720-929-0837 and talk to Kassi.

Electronic Sales Associate

Walmart Inc
Thornton, CO
11.2009 - 04.2010
  •  Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Expressed appreciation and invited customers to return to the store.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Organized the store by returning all merchandise to its proper place.
  • Replenished merchandise shelves with items from the stockroom.
  • Processed merchandise returns and exchanges.
  • Assisted customers in finding out-of-stock items.
  • Customer Service/ Stocking Shelves/ Modular/ Answered Phones/ Door Greeting
  • Supervisor: 303-451-1003 and talk to Dave Bennit

Cashier

Del Taco
Hemet, CA
12.2008 - 08.2009
  • Up-sold additional menu items, beverages and desserts to increase restaurant profits.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues.
  • Recorded customer orders and repeated them back in a clear, understandable manner.
  • Correctly received orders, processed payments and responded appropriately to guest concerns.
  •  Communicated clearly and positively with co-workers and management.
  • Served orders to customers at windows, counters and tables.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Prepared and served beverages such as coffee, tea and fountain drinks.
  • Properly portioned and packaged take-out foods for customers.
  • Quickly and efficiently processed payments and made accurate change.
  • Mastered Point of Sale (POS) computer system for automated order taking.
  • Carefully maintained sanitation, health and safety standards in all work areas.
  • Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
  • Worked well with teammates and openly invited coaching from the management team.
  • Took initiative to find extra tasks when scheduled duties were completed.
  • Assisted management with monthly inventory control and weekly stock ordering.
  • Prepared items according to written or verbal orders, working on several different orders simultaneously.
  • Served fresh, hot food with a smile in a timely manner.
  • Order taker Drive Thru Operator/ Cash drops Load/Unload Drawers/ Answered Phones
  • Supervisor: Ask for Jackie Spellman (951) 925-6068 Best time to call is on Thursdays between 8am- 2pm.

Volunteer/ Veterinary Technician

Pet's Vet
Hemet, CA
08.2007 - 08.2009
  •  I was a volunteer to become a Vet after High School.
  • Performed physical examinations and record case history, weight, temperature and other vitals.
  • Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries.
  • Reviewed vaccination records, and prepare and administer vaccinations according to clinic protocols.
  • Recommended products to sustain optimal wellness, including vitamins and supplements, dental cleaning, flea control, geriatric care and dietary measures.
  •  Applied casts and splints to immobilize fractures.
  • Collected urine by expression cystocentesis, or catheterization.
  • Prepared animals for surgery, including clipping, scrubbing, and disinfecting operative site.
  •  Completed admission records, including statements made by client concerning patient’s problems and history.
  • Organized, labeled and restocked supplies and pet food.
  • Prepared and labeled medications sent home with patient and informed client of administration techniques.
  • Prepared and reviewed records and consent forms.
  • Strategically scheduled patient appointments to maintain workflows.
  • Monitored patient vital signs during surgical procedures, and notified veterinarian of changes in stability.
  • Front Office: Checked people in Appointments Scheduling Filing Assisted the Vet: Restraint Xray Blood draw Clean cages Assisted in surgeries Helped with blood cultures.

Education

High School Diploma - General Education

West Valley High School
2009

Associate of Science - Veterinary Technician

Bel Rea Institute For Veterinary Technicians
2010

Associate of Arts - Travel Agent

Penn Foster

Associate of Arts - Human Resources Management

Penn Foster

Skills

  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Courteous demeanor
  • Focused on customer satisfaction
  • Scheduling
  • Energetic work attitude
  • Top sales performer
  • Customer service expert
  • Adaptive team player
  • Opening/closing procedures
  • Deadline-driven

References

  • Claudia Torres
  • Office: (951) 378- 6940
  • former supervisor
  • Virginia Torres
  • Office: (951) 378- 6934
  • former supervisor
  • Jennifer Bono
  • IHSS Caregiver
  • Mobile: (562) 237-3730
  • former supervisor
  • Tammy Clark
  • Stay at Home Mom
  • Mobile: (951) 813-1901
  • former supervisor

Timeline

Manager/ CEO

Everyone Included Travel
01.2021 - Current

Front Desk Receptionist

Peace of Zen Nail Spa
12.2018 - 03.2019

Entrepreneur/ Business

Scentsy
09.2012 - 12.2015

Copy Center Associate

Staples
05.2011 - 10.2012

Nanny/Babysitter

Guardian Angel
09.2010 - 04.2011

Business Sales Associate

Lowes
05.2010 - 08.2010

Electronic Sales Associate

Walmart Inc
11.2009 - 04.2010

Cashier

Del Taco
12.2008 - 08.2009

Volunteer/ Veterinary Technician

Pet's Vet
08.2007 - 08.2009

High School Diploma - General Education

West Valley High School

Associate of Science - Veterinary Technician

Bel Rea Institute For Veterinary Technicians

Associate of Arts - Travel Agent

Penn Foster

Associate of Arts - Human Resources Management

Penn Foster

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Nichole Elwood