Nichole E. Mitchell Zavala
Los Angeles,CA
Summary
Dynamic professional with extensive tissue banking experience, excelling in relationship building, training development and communication. Proven track record in enhancing operational efficiency and ensuring procedural compliance. Adept at delivering exceptional customer service and quality assurance, driving successful partnerships, and implementing innovative training programs to elevate team performance.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Supervisor, Donor Coordinator
MTF Biologics
01.2010 - Current
- Leads the daily operations of the Donor Coordination department, efficiently managing referral and screening processes while providing seamless support for the coordination of active MTF and client agency referrals.
- Manages liaison responsibilities between Donor Coordination and client tissue banks; currently Legacy of Life Hawaii and OurLegacy including service requests, complaint analysis and resolution, activity reports and quality assurance and performance reviews.
- Manages Donor Coordination partnership with ConnectLife to help maximize donation potential in the MTF New York recovery territory.
- Provided excellent customer service and quality assurance oversight of Donor Coordination pilot programs. (ConnectLife and HonorBridge)
- Designs, develops and delivers department and in-person partner program training for Donor Coordination procedures including Bereavement Centered Care, Performing Non-designated and designated approach, and conducting medical/Social interviews with donor families.
- Helped design and implement mentor program to improve delivery and efficiency of new Donor Coordinator training and competency.
Instructional Designer
MTF, Donor Services
01.2005 - 01.2010
- Designed and developed competency based educational materials for educating partner agencies on MTF Technical Manual policies and procedures.
- Helped implement MTF’s living skin program with Los Angeles area bariatric and plastic surgeons by doing on-site training of skin collection and packaging.
Adjunct Professor of Human Anatomy and Physiology
Los Angeles Valley College
06.2006 - 06.2006
- Summer Session
Technical Operations Specialist
America Red Cross Tissue Services
01.2003 - 01.2005
- Designed, developed and wrote Standard Operating Policies and Procedures for all aspects of tissue bank operations.
Education Supervisor
American Red Cross Tissue Services
01.1997 - 01.2003
- Designed, delivered and tracked training for Skin and Cardiovascular Processing department.
- Supervised training delivery and documentation program agency-wide.
- Designed and delivered Instructor/Preceptor training to Red Cross and their partner agency staff.
Technical Supervisor
Doheny Eye and Tissue Bank
01.1993 - 01.1997
- Performed and supervised all technical operations of the tissue bank including Authorization for donation, screening, and recovery of musculoskeletal, cardiovascular and eye tissue.
Graduate Student Teaching Assistant
University of California, Los Angeles (UCLA)
01.1991 - 01.1993
- Designed and administered laboratory activities and testing for undergraduate students of Anatomy and Physiology.
Education
Bachelor of Science - Kinesiology
University of California, Los Angeles (UCLA)
Advance to candidacy for Master of Science - Physiological Science
University of California, Los Angeles (UCLA)
Skills
- Critical thinking
- Procedural compliance
- Training development
- Customer service
- Quality assurance
- Operations oversight
Certification
Certified Tissue bank Specialist
Timeline
Supervisor, Donor Coordinator
MTF Biologics
01.2010 - Current
Adjunct Professor of Human Anatomy and Physiology
Los Angeles Valley College
06.2006 - 06.2006
Instructional Designer
MTF, Donor Services
01.2005 - 01.2010
Technical Operations Specialist
America Red Cross Tissue Services
01.2003 - 01.2005
Education Supervisor
American Red Cross Tissue Services
01.1997 - 01.2003
Technical Supervisor
Doheny Eye and Tissue Bank
01.1993 - 01.1997
Graduate Student Teaching Assistant
University of California, Los Angeles (UCLA)
01.1991 - 01.1993
Bachelor of Science - Kinesiology
University of California, Los Angeles (UCLA)
Advance to candidacy for Master of Science - Physiological Science
University of California, Los Angeles (UCLA)