NICHOLE FLORES
Whiting,IN
Summary
Healthcare Security Operations Leader with 18+ years of progressive experience in hospital public safety, emergency response coordination, and security command center operations. Proven leader in managing 24/7 security operations within a high-volume pediatric healthcare environment. Expertise in dispatch command, incident management, workplace violence prevention, access control administration, and regulatory compliance. Trusted partner to executive leadership during high-risk events and emergency response situations. Recognized for building strong teams, strengthening safety programs, and enhancing organizational preparedness.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Security Operations Manager
Ann & Robert H. Lurie Children’s Hospital of Chicago
Chicago, IL
03.2023 - Current
- Lead daily 24/7 security operations for a major pediatric healthcare facility.
- Oversee centralized dispatch operations including camera surveillance, alarm monitoring, and emergency call triage.
- Coordinate emergency response with hospital leadership and external law enforcement agencies.
- Direct incident management and support emergency preparedness initiatives.
- Manage staffing, scheduling, payroll, and performance development.
- Oversee access control approvals and badge credentialing using C
- CURE 9000.
- Supervise visitor management operations through CloudGate.
- Deliver organization-wide Active Shooter and Workplace Violence training.
- Maintain compliance documentation and audit training records.
Security Supervisor
Ann & Robert H. Lurie Children’s Hospital of Chicago
Chicago, IL
09.2012 - 03.2023
- Supervised daily hospital security operations.
- Coordinated dispatch communications and surveillance monitoring.
- Assisted investigations and case documentation using Omnigo.
- Trained officers in de-escalation and emergency procedures.
- Assisted with scheduling, coaching, and performance management.
- Supported badging operations and access level management.
Security Supervisor (Contracted Services)
Guardsmark Security
Oakbrook, IL
02.2008 - 09.2012
- Oversaw contracted security services within hospital facilities.
- Led officer training and ensured compliance with safety standards.
- Maintained client service expectations and operational performance.
Education
High School Diploma -
Purdue University Calumet
01.2001
Diploma - undefined
George Rogers Clark High School
01.1999
Skills
- Hospital Security Operations
- Security Command Center & Dispatch Oversight
- Emergency Preparedness & Incident Command
- Workplace Violence & Active Shooter Training
- Law Enforcement Coordination
- Access Control & Credentialing Administration
- Visitor Management Systems
- Investigations & Incident Reporting
- Staff Supervision & Workforce Management
- Policy Enforcement & Regulatory Compliance
- Conflict De-escalation & Crisis Intervention
- Perspective (Dispatch Operations)
- Omnigo (Incident Reporting & Case Management)
- CURE 9000 (Access Control & Badging Administration)
- CloudGate (Visitor Management)
- Epic (Electronic Medical Record System)
- Microsoft Excel, Outlook, Word, PowerPoint
- Workday
Certification
- International Association for Security Services - Supervisor Certification
- CPR Certified
- Nonviolent Crisis Intervention (CPI) Certified
- Certified In-House Handcuffing Instructor
Timeline
Security Operations Manager
Ann & Robert H. Lurie Children’s Hospital of Chicago
03.2023 - Current
Security Supervisor
Ann & Robert H. Lurie Children’s Hospital of Chicago
09.2012 - 03.2023
Security Supervisor (Contracted Services)
Guardsmark Security
02.2008 - 09.2012
Diploma - undefined
George Rogers Clark High School
High School Diploma -
Purdue University Calumet