Nichole Monson
Bemidji,MN
Summary
Dedicated member service professional with over 6 years of experience in the financial services industry. Detail-oriented and skilled in cultivating strong member relationships and enhancing customer satisfaction. Proven adaptability in fast-paced environments, effectively addressing member needs and resolving issues promptly.
Overview
8
8
years of professional experience
Work History
Member Consultant
Affinity Plus Federal Credit Union
Bemidji, MN
03.2024 - Current
- Assist members with deposits, withdrawals, transfers, and other banking transactions.
- Open new member accounts efficiently
- Process loan applications and conduct credit assessments.
- Cultivate strong member relationships, increasing retention and loyalty.
- Identify member needs by asking questions and advising on best solutions.
- Address member concerns and resolve issues promptly, ensuring positive experiences.
- Cross-sell additional products and services to existing members.
- Manage time effectively while multitasking in high-pressure situations.
- Order supplies for Branch
- Learning Champion
Member Service Representative II
Trustar Federal Credit Union
Bemidji, Minnesota
10.2018 - 03.2024
- Facilitated member transactions including deposits, withdrawals, and transfers to ensure a smooth banking experience.
- Opened Member/Business Accounts efficiently
- Conducted member conversations to identify needs, resolve issues, and clarify product offerings, enhancing customer satisfaction.
- Achieved goals for member experience, transaction accuracy and product cross-sell, resulting in consistent growth.
- Responded to incoming inquiries, providing accurate information and support to improve member experience.
- Managed time effectively while multitasking in high-pressure situations
- Trained in tellers/new Member Representatives
Education
Some College (No Degree) - Office Administration
Northwest Technical College
Bemidji, MNSkills
- Attention to detail
- Adaptability
- Multitasking
- Goal setting
- Team collaboration
- Problem solving
- Stress management
- Constructive mindset
- Member education
- Time management
- Organizational skills
Timeline
Member Consultant
Affinity Plus Federal Credit Union
03.2024 - Current
Member Service Representative II
Trustar Federal Credit Union
10.2018 - 03.2024
Some College (No Degree) - Office Administration
Northwest Technical College