Nichole Forni
Sheridan,Wyoming
Summary
Cosmetologist with 11 years of licensed experience. I have 17 years of experience in customer service. Excellent problem solver and extremely fast learner.
Overview
11
11
years of professional experience
Work History
Housekeeping Supervisor
Ham Head
02.2023 - Current
- Collaborated with VA supervising staff to address VA staff concerns promptly, promoting an atmosphere of exceptional customer service.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Safeguarded VA assets through proper care of linens, furnishings, and equipment during routine cleaning procedures.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Addressed VA staff feedback and complaints to maximize satisfaction.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Promoted energy conservation efforts within the department, lowering utility expenses while maintaining a comfortable environment for VA staff.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Regularly monitored employees'' adherence to VA policies and procedures, ensuring consistent application of brand standards across the department.
- Communicated repair needs to maintenance staff.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
- Increased employee performance through effective supervision and training.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Trained and mentored new staff on cleaning and safety protocols.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Paid attention to detail while completing assignments.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Self-motivated, with a strong sense of personal responsibility.
- Developed and maintained courteous and effective working relationships.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Online Personal Shopper
Walmart
10.2019 - 01.2023
- Participated in team meetings and staff training sessions.
- Provided product advice to customers to help select most suitable items for individual needs.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Loaded and unloaded orders at customer's homes or locations.
- Created attractive displays to attract more customers and increase sales.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Communicated with vendors to stay informed of new products and stock availability.
- Tracked substitutions and informed customers of changes.
- Established strong rapport with repeat clients, fostering long-term relationships built on trust and reliability.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Implemented efficient inventory management strategies, minimizing discrepancies in item availability or selection errors.
- Increased sales by promoting exclusive offers, discounts, and loyalty programs to new and existing customers.
- Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
- Worked productively with customers to meet order requirements and service expectations.
- Tailored shopping experiences for each client, taking into account their individual budget constraints and style preferences.
- Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
- Developed professional relationships with customers to establish repeat business and increase trust.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Managed client information securely, respecting confidentiality agreements while maintaining detailed records of past purchases and preferences.
- Documented sales and customer feedback to enable tracking history and maintain accurate records.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Optimized online shopping interfaces for ease of use, assisting users in navigating the platform effectively.
- Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
- Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
- Helped customers locate products and checked store system for merchandise at other sites.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients.
- Boosted client retention rates through consistent follow-ups after purchase transactions were completed.
- Excellent communication skills, both verbal and written.
- Applied effective time management techniques to meet tight deadlines.
- Paid attention to detail while completing assignments.
- Demonstrated leadership skills in managing projects from concept to completion.
- Organized and detail-oriented with a strong work ethic.
- Proven ability to learn quickly and adapt to new situations.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Salon Cosmetologist
Curl Up & Dye In Sheridan Wyoming
06.2013 - 10.2019
- Assisted in managing salon inventory for timely replenishment of supplies while reducing waste expenses.
- Ensured compliance with state regulations regarding sanitation procedures for equipment cleaning and disinfection practices within the salon space.
- Collaborated with other stylists and team members for smooth salon operations and shared learning experiences.
- Demonstrated excellent time management skills by consistently completing services within allotted appointment times while maintaining quality results.
- Offered specialized treatments such as keratin smoothing therapy and deep conditioning treatments to improve hair health and manageability.
- Collaborated with salon management to brainstorm innovative marketing strategies aimed at attracting new clients and retaining existing ones.
- Educated clients on proper skin care techniques and ideal products suitable to needs.
- Maintained regular client list and successfully handled walk-in customers.
- Performed various hair coloring techniques such as balayage, highlights, lowlights, and all-over color for stunning results.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Maintained client treatment records and designed long-term care programs for return customers.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Styled hair, makeup and nails for customers for special events and occasions.
- Answered phone calls and emails to schedule client appointments.
- Executed precision haircuts using advanced cutting techniques to achieve desired looks while maintaining healthy hair conditions.
- Increased customer loyalty with exceptional customer service, resulting in a high percentage of returning clients.
- Boosted salon revenue by upselling additional services and products to clients during appointments.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Developed new techniques to improve appearance of customer and provide different looks.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Contributed to a positive work environment by supporting coworkers in their tasks when needed or requested.
- Used social media platforms to promote salon and services.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Applied makeup to clients for special occasions to meet requirements.
- Developed loyal following of clients by providing high-quality services.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Built lasting relationships with clients through engaging conversations and attentive listening during appointments.
- Promoted the salon''s brand image through participation in community events, social media outreach efforts, or word-of-mouth referrals from satisfied customers.
- Performed eyebrow shaping and Brazilian waxing to provide symmetry and remove unwanted hair.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Developed creative techniques to provide clients with latest hairstyles.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Provided knowledgeable advice on proper hair care routines, including product recommendations tailored to individual needs.
- Stayed up-to-date on industry trends by attending professional development workshops, trade shows, and networking events.
- Enhanced client satisfaction by providing personalized hair and makeup consultations.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Maintained a clean and organized work station for efficient service delivery and client comfort.
- Managed appointment scheduling efficiently using software systems that allowed seamless booking experience for both staff members and clientele.
- Demonstrated thorough knowledge of all salon products and services.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Delivered services to customer locations within specific timeframes.
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
- Proven ability to develop and implement creative solutions to complex problems.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Cosmetology License - Cosmetology
True Colors Cosmetology School
Sheridan, WY06.2013
Skills
- Unit Staffing
- Staff evaluations
- Document Control
- Materials Requisition
- Decision-Making
- Facilities Maintenance
- Personnel Problem Management
- Timekeeping
- Microsoft Office
- Quality Assurance
- Supply Management
- Data Archiving
- Problem-Solving
- Clear Communication
- Creative Thinking
- Work Inspection
- Team Coordination
- Facility Inspection
- Housekeeping knowledge
- Staff Training
- Cleaning and sanitation
- Employee performance evaluation
- Chemical Application
- Relationship Building
- Clipper and Trimmer Operation
- Hair maintenance expert
- QuickBooks proficiency
- Chemical Mixing and Application
- Acrylic nail application master
- Product Upselling
- Social Media Marketing
- Payment Processing
- Health Code Compliance
- Scheduling appointments
- Product and Service Explanations
- Makeup artistry
- Licensed Cosmetologist
- Customer Consultation
- Product Knowledge
- Men and women haircuts
- Outstanding client retention
- Creativity and Originality
- Social skills
- Waxing and threading
- Word Processing
- Supply Ordering and Management
- Safety Protocols
- Policy Enforcement
- Prioritizing Orders
- Customer Service
- Multitasking and Organization
- Upbeat and Outgoing Attitude
- Online Order Processing
- Client satisfaction
- Attention to Detail
- Product expertise
- Filing and Recordkeeping
- Answering Phones
- Patience and Empathy
- Heavy Lifting
Timeline
Housekeeping Supervisor
Ham Head
02.2023 - Current
Online Personal Shopper
Walmart
10.2019 - 01.2023
Salon Cosmetologist
Curl Up & Dye In Sheridan Wyoming
06.2013 - 10.2019
Cosmetology License - Cosmetology
True Colors Cosmetology School
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