NICHOLE FOSTER
Fort Worth,TX
Summary
Dependable Customer Operations Specialist demonstrated history of working in sales, operations and service. Skilled in Microsoft Suite, Communication, Hubspot and Salesforce (CRM), and Teamwork. Works well in high-pressure settings with minimal supervision in both leadership and team roles. Especially effective at fielding phone calls, coordinating with clients and serving as the liaison between different departments.
Overview
11
11
years of professional experience
Work History
Customer Service Associate
Stanley, Black and Decker
Fort Worth, TX
06.2023 - Current
- Entered and maintained parts orders in the ordering system, ensuring accuracy and completeness of information.
- Maintained comprehensive call records in Salesforce for review and support purposes.
- Served customers by providing technical assistance through phone, email, and chat support.
Seasonal Concession Stand Supervisor
Sodexo Sports and Leisure
Fort Worth, TX
08.2016 - 06.2023
- Lead a team of 10 in managing day-to-day functions of the concession stand
- Delivered exceptional customer service and efficiently resolved client complaints with professionalism
- Conducted monthly inventory and coordinated stock rotation to prevent spoilage.
- Monitored daily cash flow, reconciled sales receipts and prepared bank deposits.
Business Operations Specialist
Enablo, Inc
Fort Worth, TX
02.2022 - 09.2022
- Provided guidance and support to management on best practices related to operations and business strategy
- Created performance reports for senior leadership team on a regular basis
- Developed and implemented business process optimization strategies to improve operational efficiency.
Sales Operations Specialist
FDS, Inc
Fort Worth, TX
06.2018 - 01.2021
- Collaborated with other departments to develop strategies for improving customer experience
- Conducted regular meetings with key stakeholders to review progress on sales goals and objectives
- Created and maintained accurate records of customer interactions using Hubspot software.
Property and Casualty Insurance Analyst
Garali Business Solutions
Dallas, TX
04.2015 - 06.2018
- Accurately inputted insurance information for verification by vendors
- Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process
- Received, recorded and addressed incoming and outgoing communication via email
- Documented and detailed changes using Salesforce database.
Customer Sales Assistant
Mercedes Benz Financial Services (Temporary Assignment)
Westlake, TX
08.2013 - 04.2015
- Maintained customer accounts and relationships
- Assisted call-in customers with questions and orders
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
Education
Business Management -
Tarrant County College
01.1994
Skills
- Process and procedure development
- New account creation
- Account management
- Relationship building and management
- Hubspot and Salesforce CRM Systems Software Proficiency
- Complaint resolution
- MS Office proficiency
- Asana Software Proficiency
- Microsoft Software Proficiency
- Google Software Proficiency
- Photoshop Software Proficiency
- Analytical and Critical Thinking
Timeline
Customer Service Associate
Stanley, Black and Decker
06.2023 - Current
Business Operations Specialist
Enablo, Inc
02.2022 - 09.2022
Sales Operations Specialist
FDS, Inc
06.2018 - 01.2021
Seasonal Concession Stand Supervisor
Sodexo Sports and Leisure
08.2016 - 06.2023
Property and Casualty Insurance Analyst
Garali Business Solutions
04.2015 - 06.2018
Customer Sales Assistant
Mercedes Benz Financial Services (Temporary Assignment)
08.2013 - 04.2015
Business Management -
Tarrant County College
Similar Profiles
Jack PurwantoJack Purwanto
Shift Lead at Stanley Black And DeckerShift Lead at Stanley Black And Decker
Deana RoseDeana Rose
Assembly Worker at Stanley Black and DeckerAssembly Worker at Stanley Black and Decker
Zack DavisZack Davis
CNC Department Supervisor at Stanley Black and DeckerCNC Department Supervisor at Stanley Black and Decker
Jazmin LloydJazmin Lloyd
Team Lead at Stanley Black and DeckerTeam Lead at Stanley Black and Decker
Eric PuleoEric Puleo
Online Pickup Associate at WalmartOnline Pickup Associate at Walmart