Nichole Franco
Farmers Branch
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
11
11
years of professional experience
Work History
In Home Caregiver
Private Residence
06.2019 - Current
- Provided personalized care and support for two wheelchair dependent patients.
- Ensured proper nutrition for patients by assisting with meal preparation & administering tube feedings.
- Provided airway suctioning to maintain respiratory health.
- Transferred patients to and from their wheelchairs.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Administered prescribed medications accurately, ensuring proper dosage and adherence to schedules.
Administrative Assistant
Winwin Products
06.2018 - Current
- Coordinated office activities, ensuring efficient workflow and timely completion of tasks.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted coworkers and staff members with special tasks on daily basis.
- Processed returns and updated accounts.
- Maintained accurate records of incoming calls and messages for effective communication.
- Processed incoming and outgoing shipments accurately, ensuring compliance with shipping regulations.
- Processed and verified invoices for accuracy and compliance with company policies.
- Processed and sorted incoming mail efficiently to ensure timely distribution.
Administrative Assistant
Gold Coast Sales & Marketing
01.2016 - 12.2018
- Checked inventory levels and placed supply orders.
- Managed incoming shipments by checking contents against invoices, ensuring accurate deliveries.
- Processed high-volume invoices with accuracy and attention to detail.
- Processed shipments using FedEx, UPS & USPS.
- Managed Amazon account and processed all related orders.
Administrative Assistant
Cathedral Plumbing
06.2014 - 01.2016
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Developed top-out & trim specification sheets for superintendents.
- Communicated with builders to address plumbing issues on projects.
Education
Bachelor of Science - Kinesiology
California State University Northridge
Northridge, CASkills
- Experienced with Microsoft Office applications
- Billing and invoicing
- Document management
- Customer-focused telephone support
- Order fulfillment processes
- Experienced with QuickBooks software
- Efficient data entry skills
- Effective customer communication
Timeline
In Home Caregiver
Private Residence
06.2019 - Current
Administrative Assistant
Winwin Products
06.2018 - Current
Administrative Assistant
Gold Coast Sales & Marketing
01.2016 - 12.2018
Administrative Assistant
Cathedral Plumbing
06.2014 - 01.2016
Bachelor of Science - Kinesiology
California State University Northridge