NICHOLE FUENTEZ
Carlsbad
Summary
Dedicated Receptionist with strong skills in customer interactions and administrative tasks. Experienced in data entry and scheduling, contributing to streamlined office processes. Focused on providing exceptional service and support to clients and team members.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Receptionist
New Era Physical Therapy
07.2025 - Current
- Directed calls through multi-line phone system to ensure efficient communication.
- Provided exceptional customer service by greeting and assisting visitors upon arrival.
- Organized filing systems for documents, improving retrieval efficiency and accuracy.
- Scheduled appointments to optimize office operations.
- Handled billing tasks by entering patient information into TheraBill and WebPT, processing copays accurately.
Parts Counter Person
Carlsbad rv service
05.2023 - 01.2025
- Advised customers on necessary parts based on specific needs. Received orders from customers in person, via phone, or through email. Checked availability of parts using computerized inventory systems. Ordered parts from suppliers and retrieved items from warehouse or storeroom. Processed returns, backorders, and exchanges efficiently. Invoiced customers accurately to ensure timely payments.
Clerk
Yesway
08.2022 - 05.2024
- Executed customer transactions at cash registers, maintaining high accuracy.
- Verified pricing by scanning goods prior to purchase completion.
- Handled cash and credit payments swiftly, enhancing transaction speed.
- Provided receipts, refunds, and change according to company policy.
- Managed coupon and stamp redemptions to promote loyalty programs.
- Introduced new products while cross-selling to increase overall sales.
Cashier/Customer Service
Walmart
08.2020 - 08.2022
- Oversaw customer transactions through cash registers for optimal efficiency.
- Ensured accurate pricing by scanning goods prior to purchase confirmation.
- Handled payments in cash and credit while maintaining financial integrity.
- Delivered receipts, refunds, change, or tickets in a timely manner.
- Managed redemption of stamps and coupons to improve customer loyalty.
- Enhanced sales by cross-selling products and introducing new inventory.
Assistant Manager
Midwest Finance
02.2020 - 10.2020
- Provided detailed reporting and oversaw daily operations to support management.
- Evaluated loan applications to determine creditworthiness based on submitted documentation.
- Conducted interviews to assess financial eligibility for loan applicants.
- Established debt repayment strategies using relevant financial ratios and metrics.
- Monitored outstanding debts and implemented recovery plans as needed.
- Identified debtors and initiated contact to negotiate payment schedules.
- Managed customer inquiries and complaints, fostering trust throughout interactions.
Sales Representative
Sparks office solutions
10.2019 - 01.2020
- Executed sales strategies to present and promote products/services effectively to clients.
- Performed thorough cost-benefit analyses to understand needs of existing and potential customers.
- Developed and maintained strong business relationships, ensuring ongoing customer engagement.
Lab Technician
Staffmark/Corning
06.2019 - 08.2019
- Cleaning parts and assembling them for testing prior to shipment to companies requesting the parts.
Collections Representative
Cash Time Title Loans
04.2019 - 06.2019
- Monitored outstanding debts to facilitate efficient recovery efforts.
- Formulated strategies for recovering owed funds through effective planning.
- Engaged with debtors to negotiate reasonable payoff deadlines and payment options.
- Resolved customer questions and complaints to maintain satisfaction.
- Detected operational gaps and proposed actionable improvements.
- Established trust with debtors through transparent communication.
- Assessed creditworthiness by reviewing loan applications against established criteria.
- Conducted interviews with applicants to determine financial eligibility for loans.
Assistant Manager
Zia Finance
01.2019 - 03.2019
- Evaluated creditworthiness by processing loan applications and documentation within established limits.
- Interviewed applicants to assess financial eligibility for loan approval.
- Determined applicable ratios and metrics to establish debt payment plans.
- Tracked outstanding debts to ensure timely repayments.
- Planned recovery strategies for overdue accounts.
- Located debtors and initiated contact for repayment negotiations.
- Negotiated payoff deadlines and structured payment plans with debtors.
- Addressed customer inquiries and resolved complaints effectively.
Waitress
Juanita Mexican Restaurant
09.2015 - 03.2019
- Served food and beverages while processing orders from patrons promptly.
- Ensured patron satisfaction through consistent check-ins and swift complaint resolution.
- Answered menu inquiries and offered recommendations as needed.
- Prepared cold dishes, appetizers, and salads according to standards.
- Assisted hosts with greeting, seating, and thanking customers for exceptional service.
- Maintained communication with kitchen staff through direct interaction and computerized systems.
Cashier/Waitress/Hostess
Juanita Mexican Restaurant
12.2017 - 06.2018
- Served food and beverages to patrons while ensuring timely order delivery.
- Conducted routine check-ins with patrons to address concerns and enhance satisfaction.
- Answered menu inquiries and provided recommendations based on preferences.
- Prepared appetizers, salads, and cold dishes to maintain high-quality standards.
- Supported hosts and hostesses by greeting, seating, and thanking customers.
- Communicated effectively with kitchen staff through direct interaction and computer systems.
Cashier/Customer Service
Juanita Mexican Restaurant
10.2017 - 11.2017
- Facilitated customer product inquiries and assisted with navigation throughout store.
- Processed payments, ensuring accuracy in cash and credit transactions.
- Received, stored, and stocked merchandise, maintaining inventory integrity.
- Completed all paperwork necessary for merchandise management swiftly.
- Upheld cleanliness of work areas and shelves to promote a tidy environment.
Cashier
Carlsbad Walmart
06.2011 - 02.2012
- Delivered positive customer experiences through fair and courteous service.
- Registered sales by scanning items and itemizing customer purchases.
- Resolved customer issues swiftly while addressing inquiries.
- Bags purchases efficiently as required.
- Processed return transactions to ensure customer satisfaction.
Certified Nursing Assistant
lakeview christian home
06.2011 - 02.2012
- Supported patients with activities of daily living, including feeding and grooming.
- Assisted nurses in providing comprehensive care to residents.
- Measured and recorded vital signs accurately for all patients.
- Facilitated restorative care to enhance patient mobility and independence.
- Transported residents to medical appointments safely and efficiently.
- Created a calming environment for residents and their families.
Education
High School Diploma -
carlsbad high school
Carlsbad, NM05.2011
Skills
- Telephone system management
- Visitor engagement and customer relations
- Billing management and invoicing processes
- Client relationship development
- Payment processing efficiency skills
- Customer service excellence strategies
- Reception area supervision
- Office supply inventory oversight
- Multitasking and prioritization abilities
- Professionalism in communication practices
- Business process improvement techniques
- Reporting accuracy and documentation skills
- Schedule management expertise
- Data entry capabilities
- Spanish language ability
Certification
- Food Handler Certification
- Liquor license
Additional Information
- References
- Carla Sandate (575)988-5168
- Myrna Garcia (575)499-8378
- Aricely Romero (575)266-3601
- Angelica Regalado (575)200-2726
Timeline
Receptionist
New Era Physical Therapy
07.2025 - Current
Parts Counter Person
Carlsbad rv service
05.2023 - 01.2025
Clerk
Yesway
08.2022 - 05.2024
Cashier/Customer Service
Walmart
08.2020 - 08.2022
Assistant Manager
Midwest Finance
02.2020 - 10.2020
Sales Representative
Sparks office solutions
10.2019 - 01.2020
Lab Technician
Staffmark/Corning
06.2019 - 08.2019
Collections Representative
Cash Time Title Loans
04.2019 - 06.2019
Assistant Manager
Zia Finance
01.2019 - 03.2019
Cashier/Waitress/Hostess
Juanita Mexican Restaurant
12.2017 - 06.2018
Cashier/Customer Service
Juanita Mexican Restaurant
10.2017 - 11.2017
Waitress
Juanita Mexican Restaurant
09.2015 - 03.2019
Cashier
Carlsbad Walmart
06.2011 - 02.2012
Certified Nursing Assistant
lakeview christian home
06.2011 - 02.2012
High School Diploma -
carlsbad high school
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