Nichole Garcia
Clover,SC
Summary
Customer service professional bringing analytical problem-solving skills, active listening, top-notch oral and written communication. Enhancing customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
Work History
Assistant Manager of School Cafeteria
Larne Elementary School
04.2023 - 01.2024
- Assisted in preparation of daily lunch menus according to USDA guidelines.
- Maintain a clean sanitary work environment by following all safety guide lines.
- Organize and stock food items for the serving line.
Customer Service Representative
Spectrum
12.2017 - 03.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Assistant Manager
Subway
04.2015 - 07.2017
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Retail Sales Associate
Old Navy
08.2006 - 06.2010
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Education
High School Diploma -
Vista High School
Vista, CA06.2003
Skills
- Product and service knowledge
- Operations Management
- Retail Operations
- Money Handling
- Team motivation
- Customer Relations
- Call Management
- Microsoft Teams
Timeline
Assistant Manager of School Cafeteria
Larne Elementary School
04.2023 - 01.2024
Customer Service Representative
Spectrum
12.2017 - 03.2019
Assistant Manager
Subway
04.2015 - 07.2017
Retail Sales Associate
Old Navy
08.2006 - 06.2010
High School Diploma -
Vista High School
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