Nichole Garcia
Clover,SC
Summary
Customer service professional bringing analytical problem-solving skills, active listening, top-notch oral and written communication. Enhancing customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
Work History
Assistant Manager of School Cafeteria
Larne Elementary School
Clover, SC
04.2023 - 01.2024
- Assisted in preparation of daily lunch menus according to USDA guidelines.
- Maintain a clean sanitary work environment by following all safety guide lines.
- Organize and stock food items for the serving line.
Customer Service Representative
Spectrum
Colorado Springs
12.2017 - 03.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Assistant Manager
Subway
Fountain, CO
04.2015 - 07.2017
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Retail Sales Associate
Old Navy
Colorado Springs, CO
08.2006 - 06.2010
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Education
High School Diploma -
Vista High School
Vista, CA06.2003
Skills
- Product and service knowledge
- Operations Management
- Retail Operations
- Money Handling
- Team motivation
- Customer Relations
- Call Management
- Microsoft Teams
Timeline
Assistant Manager of School Cafeteria
Larne Elementary School
04.2023 - 01.2024
Customer Service Representative
Spectrum
12.2017 - 03.2019
Assistant Manager
Subway
04.2015 - 07.2017
Retail Sales Associate
Old Navy
08.2006 - 06.2010
High School Diploma -
Vista High School