Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nichole Gardner

Killeen

Summary

Versatile and results-driven professional with a proven track record at CASHPAWN, adept in negotiations and cash flow management. Excelled in roles requiring excellent communication and teamwork, significantly enhancing customer satisfaction and operational efficiency. Skilled in inventory management and social media marketing, consistently meeting and exceeding sales targets.

Overview

10
10
years of professional experience

Work History

Pawnbroker

CASHPAWN
08.2024 - Current
  • Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
  • Made loans on Type items after closely inspecting item values, collecting payments or tangible property as collateral.
  • Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
  • Prepared all paperwork, checked identifying information and documented transactions.
  • Checked, organized and displayed inventory attractively to promote patron interest.
  • Provided training to new employees on company policies, procedures, valuation methods, and industry regulations.
  • Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.
  • Resolved customer disputes tactfully and professionally to maintain positive customer experiences.
  • Organized store shelves to display most attractive inventory.
  • Handled over Number daily payments, always giving receipts and explaining policies to maintain excellent customer satisfaction.
  • Assisted clients with merchandise questions regarding musical instruments, jewelry and electronics.
  • Greeted incoming customers and offered to evaluate and assess items for appraisal.
  • Conducted thorough research on unfamiliar items to determine appropriate pricing based on historical data and current market trends.
  • Processed payments, handled cash and securely initiated bank deposits for $Amount revenue-grossing pawn shop.
  • Developed strong relationships with customers by offering personalized attention and understanding financial needs.
  • Performed store open and close procedures as part of shift responsibilities.
  • Worked with customers to develop loans worth up to $Amount according to personal needs, preferences and payment abilities.
  • Trained new employees on customer service, money handling and organizing strategies.

Housekeeper

Stoney Brooke Assisted Living
05.2022 - 08.2024
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Verified cleanliness and organization of storage areas and carts.
  • Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.

Funeral Assistant

Heritage Funeral Home
10.2017 - 10.2020
  • Supported funeral director with all facets of funeral service coordination.
  • Greeted funeral guests and coordinated seating.
  • Drove company vehicles to transport remains or families to services.
  • Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
  • Prepared facilities for funeral visitations and memorial services, arranging chairs and flower arrangements and setting up sign-in books and memorial cards.
  • Set up flowers, opened and closed caskets and acted as pallbearer.
  • Carried flowers to hearses or limousines for transportation to churches and places of interment.
  • Provided personal assistance, emotional support and personal care to clients.
  • Transferred cremated remains from temporary urns to permanent urns to release cremated remains to families.
  • Arranged floral tributes and lights around caskets in visitation rooms and chapels.
  • Transported caskets from morgue to reserved rooms to prepare caskets for viewing.
  • Processed death certificate and other required paperwork.
  • Used Software and Software to create and print tribute cards, guest books and prayer cards.
  • Supported the maintenance of accurate financial records by processing payments, issuing invoices, and providing detailed cost estimates for clients.
  • Improved client satisfaction by providing personalized and compassionate support during funeral arrangements.
  • Coordinated special requests from family members, such as military honors or fraternal organization involvement during funeral services.
  • Enhanced overall team performance by actively participating in ongoing training opportunities, staying current on industry trends, regulations, and best practices.
  • Promoted a safe environment for guests during services by adhering to cleanliness standards and maintaining vigilance over potential hazards or issues.
  • Maintained a dignified atmosphere, ensuring a respectful environment for grieving families and friends.

Sales Associate

Walmart
03.2015 - 01.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Education

High School Diploma - General Studies

Harker Heights High School
Harker Heights, TX
06.2013

Skills

  • Cash flow management
  • Effective communicator
  • Teamwork orientation
  • Negotiations
  • Merchandising strategies
  • Inventory management
  • Loan processing
  • Upselling techniques
  • Item pricing
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Excellent communication
  • Reliability
  • Adaptability and flexibility
  • Decision-making
  • Cash handling
  • Opening and closing procedures
  • Social media marketing

Timeline

Pawnbroker

CASHPAWN
08.2024 - Current

Housekeeper

Stoney Brooke Assisted Living
05.2022 - 08.2024

Funeral Assistant

Heritage Funeral Home
10.2017 - 10.2020

Sales Associate

Walmart
03.2015 - 01.2017

High School Diploma - General Studies

Harker Heights High School

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Nichole Gardner