Nichole Garner
Lansing,IL
Summary
Adept at enhancing customer relationships and resolving complex issues, I leveraged my CRM software proficiency and exceptional customer service skills at Lending Solutions. Achieved significant client satisfaction by applying critical thinking and financial services knowledge, ensuring compliance with industry standards.
Overview
7
7
years of professional experience
Work History
Financial Services Representative
Lending Solutions
07.2022 - 07.2024
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Consumer Loan Officer
Lend Nation
07.2019 - 07.2022
- Assisted customers in selecting appropriate loan products based on their financial needs and goals.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Utilized CRM systems to document customer interactions, track issues and manage follow ups.
Packing, Shipping, and Receiving Assembler
Amazon
08.2017 - 05.2019
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Expedited order processing time through effective organization and prioritization of tasks.
- Reduced shipping errors by meticulously verifying package contents and ensuring accurate labeling.
- Ensured safe working conditions by adhering to company policies and promptly addressing potential hazards.
Education
High School Diploma -
Thornton HS
Harvey, IL06-2007
Skills
- Financial services
- Risk evaluation
- Proper packing techniques
- Shipping quotes
- Active listening
- Critical thinking
- Data entry
- CRM software proficiency
- Customer service
- Microsoft Excel
- Microsoft Word
Timeline
Financial Services Representative
Lending Solutions
07.2022 - 07.2024
Consumer Loan Officer
Lend Nation
07.2019 - 07.2022
Packing, Shipping, and Receiving Assembler
Amazon
08.2017 - 05.2019
High School Diploma -
Thornton HS
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