Nichole Gibbs
Huntsville
Summary
Experienced recruiting and talent acquisition advisor with 15+ years of HR, managerial, and recruiting experience. Recognized for driving team success by enforcing company procedures, providing personnel training, and managing new hire processes. Skilled in criminal background checks, payroll, scheduling, and database management. Results-driven professional adept at business development, relationship-building, and profit growth. Proficient in Microsoft Suite, HRIS ADP, Peoplesoft, Taleo. Effective communicator with strong interpersonal skills. Deadline-oriented application developer with expertise in test automation tools and troubleshooting. Knowledgeable about industry regulations and best practices. Dedicated employee committed to safety and timeliness. Intake specialist focused on client-centered service and efficient case management. Experienced in client intake, documentation, and assessment with a strong attention to detail.
Overview
19
19
years of professional experience
Work History
Employee Relations, EEO Intake Officer, HRS V
Texas Department of Criminal Justice, Human Resources Headquarters
03.2020 - Current
- Experience in HR, employment law, federal employment laws and EEOC regulations.
- Solid understanding of employment discrimination laws, federal regulations, and EEOC procedures.
- Reviewed complaints and claims from workplaces about civil rights, determined validity and helped build satisfactory resolutions.
- Served as a resource for managers seeking advice on handling sensitive personnel issues related to EEO matters effectively while minimizing legal risks.
- Promoted a harassment-free work environment by enforcing strict reporting protocols and taking appropriate disciplinary actions.
- Conducted regular audits of HR practices to identify areas needing improvement in regard to equal opportunity employment compliance.
- Assisted employees in understanding their rights under applicable EEO laws, fostering trust in the company''s commitment to equal opportunity employment.
Talent Acquisition Specialist, HRS IV
Texas Department of Criminal Justice, Ellis Unit
03.2019 - 01.2022
- Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
- Developed strong talent pipelines by utilizing various sourcing techniques, including social media, job boards, and networking events.
- Sourced and screened candidates for Correctional Officer and Human Resources roles and worked with hiring managers to coordinate interviews, offers, and onboarding.
- Acted as brand ambassador to educate candidates on culture, career growth, benefits, and advantages of working for company.
- Streamlined onboarding processes for new hires, ensuring a smooth transition into the organization while minimizing timetoproductivity.
Accounts Billing Administrator
Hertz Corporation
02.2016 - 03.2019
- Update computer records, typing billing data, handling claim submissions and receipts, balancing bills and performing day-to-day activities according to office policies
- Organized and managed contract specifications and renewals
- Managed status of accounts and balances; and identifying inconsistencies
- Issued bills, decreased chargebacks by 20%, produced receipts and invoices
- Work independently from home as team leader with minimal to no supervision
- Researched and resolved collections disputes to maintain customer relationships
- Developed and implemented bookkeeping policies and procedures to improve department workflow
- Monitored data integrity for HRIS/Peoplesoft systems to maintain compliance with HR regulations
General Store Manager
Dollar General Corporation
09.2014 - 01.2016
- Experience managing day to day human resources administrative duties: hiring, payroll, scheduling
- Experience with Payroll, Time & Labor, Benefits Compensation, Talent, and HR business processes.
- Purchased stocks and develop bidding strategies for store distributors
- Decreased expense control and improved shrink by 45%
- Expanded customer base by 39% within the first three months by employing and training exceptional customer-oriented agents; who in return drove sales and generated more revenue
- Supervised inventory management with cycle counts, audits and shrinkage control
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels
- Managed daily operations of store, including inventory and supply restocking, cash-handling and assisting customers
- Decreased costs by negotiating with vendors and suppliers for better prices
- Set and administered annual operating budget, consistently maintaining controls and preventing overage
Quality Assurance Manager
Sears Holdings Corporation
04.2006 - 02.2014
- Handled customer complaints, training new staff, implementing quality control policies, rating suppliers, identifying faults throughout production process, and adhering to legislation requirements
- Established product specifications and quality assurance practices
- Serve as the main point of contact for the Oracle Applicant Tracking System (ATS) Assist in planning, scheduling, organizing, execution of meetings, events, and conferences
- Investigate and set standards for quality health and safety
- Ensure that manufacturing processes comply with standards at both national and international level
- Fielded customer complaints and rectified service issues
- Kept records of quality reports and statistical reviews of over 200 agents
- Monitored product trends and suggested changes
Education
BBA - Business Administration and Management
Faulkner University
Montgomery, AL12.2012
Skills
- Skilled in Microsoft Office suite
- Talent Management: Taleo/Onboarding/Recruiting
- Proficient in data management
- Understanding of employment regulations
- Proactive problem-solving
- Budgeting and Inventory Control
- Payroll and Scheduling Management
- Troubleshooting and Problem Solving
- Proficient in organization techniques
- Comprehensive surveillance oversight
- Corrections Management
- Database access management
- HRIS implementation experience
- Administrative and Data Management
- Conflict Resolution skills
- Sales Goals and Process
- Logistics coordination
- Investigating Discrepancies
- Financial Software
- Expert in talent acquisition
References
Crystal, Brown, E-Learning Developer III, (936) 714-6727, Texas Department of Criminal Justice
Shenane Boston, Employee Relations Manager IV, (936) 649-2044, Texas Department of Criminal Justice
Gustavo Arana, Correctional Staffing, Manager I, (936) 577-8589, Texas Department of Criminal Justice
Grace Gage, Regional Training Director, (251) 609-0664, The Results Company
Timeline
Employee Relations, EEO Intake Officer, HRS V
Texas Department of Criminal Justice, Human Resources Headquarters
03.2020 - Current
Talent Acquisition Specialist, HRS IV
Texas Department of Criminal Justice, Ellis Unit
03.2019 - 01.2022
Accounts Billing Administrator
Hertz Corporation
02.2016 - 03.2019
General Store Manager
Dollar General Corporation
09.2014 - 01.2016
Quality Assurance Manager
Sears Holdings Corporation
04.2006 - 02.2014
BBA - Business Administration and Management
Faulkner University
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