Nicole Green
Los Angeles,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
1
1
Certificate
Education
Associate of Arts - Child Development
Los Angeles Southwest College
Los Angeles, CA06.2023
Work History
Associate Teacher
TEACH LA
09.2024 - Current
- Promoted a positive classroom environment by fostering respectful, open communication between students and staff.
- Encouraged creativity and self-expression among students through various art projects and writing assignments, inspiring confidence in their abilities.
- Helped lead teacher set up and manage classroom and outdoor activities.
- Developed students'' critical thinking skills by incorporating problem-solving activities in the curriculum.
Tutor
Hey Tutor Llc
01.2023 - 04.2024
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
- Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
Certified Nursing Assistant
E-TEAM|AMN Health
07.2022 - 01.2023
- Cleaned, sanitized and moved hospital equipment.
- Helped 8 Plus patients complete activities of daily living.
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Collector
AMI Health Care
02.2022 - 07.2022
- Performed nasal over 100 swab and antibody testing collection.
- Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
- Donned and removed personal protective equipment (PPE) per company protocols.
- Set up, maintained and verified sterility of lab equipment and tools.
- Increased customer satisfaction by resolving issues.
Certified Nursing Assistant
Cross Country Staffing
06.2019 - 01.2021
- Offered and established immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for 10 plus residents in assisted living facility and delivered high-quality support to meet needs.
- Obtained client medical history, medication information, symptoms and allergies.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
Retention Customer Service Representative
VXI Global
01.2019 - 01.2021
- Answered constant flow of customer calls with minimal wait times.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Responded to customer requests for products, services and company information.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
Certified Nursing Assistant
Horizon Health Center And Rehabilitation
10.2015 - 01.2018
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives 25 percent of shift
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
Remodel Associate
Walmart Supercenter
05.2015 - 12.2017
- Designed displays to make store experience interactive, engaging and reassuring.
- Learned, referenced and applied product knowledge information.
- Participated in physical inventory counts every 2 hours.
Cashier Sales Associate
Toys R Us
01.2013 - 01.2015
- Established customer rapport by Greeting customers promptly.
- Assisted on sales floor as needed to maintain service standards.
- Ran cash register at busy Toy store establishment.
- Received over 50 customer payments per day.
Merchandiser
Convergence Marketing
04.2012 - 05.2014
- Loaded and unloaded merchandise using ladder and pallet jack.
- Completed over 40 stock orders and managed daily inventory levels.
- Created visual marketing and styled window displays.
Retail Sales Associate
Macy's Dept Store
11.2008 - 11.2012
- Answered average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Provided and performed elevated customer experience to generate loyal clientele.
Skills
- Excellent communication skills
- Accurate and detailed
- Works well under pressure
- POS systems knowledge
Certification
Customer Service Professional- National Retail Association
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Associate Teacher
TEACH LA
09.2024 - Current
Tutor
Hey Tutor Llc
01.2023 - 04.2024
Certified Nursing Assistant
E-TEAM|AMN Health
07.2022 - 01.2023
Collector
AMI Health Care
02.2022 - 07.2022
Certified Nursing Assistant
Cross Country Staffing
06.2019 - 01.2021
Retention Customer Service Representative
VXI Global
01.2019 - 01.2021
Certified Nursing Assistant
Horizon Health Center And Rehabilitation
10.2015 - 01.2018
Remodel Associate
Walmart Supercenter
05.2015 - 12.2017
Cashier Sales Associate
Toys R Us
01.2013 - 01.2015
Merchandiser
Convergence Marketing
04.2012 - 05.2014
Retail Sales Associate
Macy's Dept Store
11.2008 - 11.2012
Associate of Arts - Child Development
Los Angeles Southwest College
Customer Service Professional- National Retail Association
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