Nichole Griggs
Lehigh Acres,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Stock Control Specialist
Lee County School District
02.2024 - Current
- Fill orders or issue supplies from stock; pack, check orders, and identify cartons for distribution in writing or electronically.
- Fill work orders involving transfers of furniture and equipment from schools and departments.
- Analyzed historical sales data to identify patterns that informed future ordering decisions based on demand forecasts.
- Identified obsolete items, leading to the timely clearance of slow-moving products and reduced storage costs.
- Streamlined warehouse organization for improved accessibility and efficient product retrieval.
- Supported purchasing department by providing accurate inventory information when placing orders with suppliers.
- Reduced discrepancies in inventory counts by performing regular audits and reconciliations.
Logistics Coordinator
NeoGenomics
09.2022 - 03.2023
- Tracked orders and notified customers of status or potential delays.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Improved order accuracy through meticulous data entry and verification processes.
Purchasing/ Inventory Clerk
Lee Health
11.2021 - 04.2022
- Transport and distributed supplies to departments throughout the facility.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to inventory.
- Performed data entry and completed proper paperwork.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
Residential Property Manager
Equity Residential
01.2014 - 03.2019
- Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
- Reduced maintenance costs with efficient scheduling, prioritizing urgent repairs, and coordinating with contractors.
- Led staff training initiatives focusing on customer service excellence while fostering a positive work culture for property management team members.
- Coordinated with legal counsel when necessary in handling evictions or other disputes arising from lease violations or non-payment issues.
- Managed budgets effectively, reviewing expenses regularly and negotiating favorable contracts with vendors.
- Regularly inspected property grounds to identify potential problems or safety hazards that required immediate attention.
- Maintained detailed records of tenant interactions, lease agreements, and maintenance requests for accurate recordkeeping.
- Improved tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
Human Resource Specialist
Mission Essential Personnel
06.2012 - 09.2013
- Conducted weekly new hire training/orientations for Pre-deployed OCONUS/CONUS employees.
- Coordinated travel document process with USCIS, assisting employees to obtain and renew travel documents for deployment.
- Coordinated, designed, and presented all Pre-deployment processing training modules for linguist candidates processing for selective operations.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
Human Resource Coordinator
The Mergis Group
10.2010 - 06.2012
- Maintained human resources information system and kept employee files up to date and accurate.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Maintained accurate records of employee information using up-to-date human resource databases.
- Complied with labor laws and regulations while managing payroll functions efficiently.
- Established solid relationships between departments by providing well-rounded support across various teams.
Human Resource Representative
PharmAthene
07.2007 - 09.2009
- Provided guidance to managers regarding employee relations issues, promoting fair treatment across all departments.
- Optimized HR operations by utilizing technology solutions, such as applicant tracking systems and HRIS platforms.
- Answered employee inquiries regarding health benefits and 401k options.
- Responded to employee inquiries, questions and complaints and guided and directed employee relations issues to support workforce analysis, performance management and other core HR functions.
- Maintained accurate personnel records, safeguarding confidential information while keeping it up to date.
- Ensured legal compliance in all HR practices, minimizing potential liabilities for the organization.
Onsite Inventory Specialist
Thermo Fisher Scientific
06.2004 - 07.2007
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
- Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
Materials Coordinator
Mercury Computer Systems
06.2000 - 03.2004
- Managed receiving operations and proper storage of incoming materials.
- Facilitated clear communication between departments regarding material needs and availability.
- . Improved warehouse space utilization by reorganizing storage areas according to demand patterns.
- Conducted regular audits of inventory levels to prevent stockouts or overstocking situations.
- Worked with project managers to determine schedule and volume requirements in order to effectively coordinate deliveries and maintain supply levels.
Education
High School Diploma -
Bladensburg High School
Bladensburg, MD06-1994
Skills
- Inventory Control
- Attention to detail
- Problem-solving
- Multitasking
- Critical thinking
- Customer service
- Computer proficiency
- Complaint handling
- Payment processing
- Microsoft outlook
- Clerical support
- Exceptional oral and written communication skills
Certification
Forklift
Skillsinterests
- Inventory Control
- Logistics
- Facilities Management
- Customer Service
- Account Receivable
- Account Payable
- Human Resources
- Recruitment
Timeline
Stock Control Specialist
Lee County School District
02.2024 - Current
Logistics Coordinator
NeoGenomics
09.2022 - 03.2023
Purchasing/ Inventory Clerk
Lee Health
11.2021 - 04.2022
Residential Property Manager
Equity Residential
01.2014 - 03.2019
Human Resource Specialist
Mission Essential Personnel
06.2012 - 09.2013
Human Resource Coordinator
The Mergis Group
10.2010 - 06.2012
Human Resource Representative
PharmAthene
07.2007 - 09.2009
Onsite Inventory Specialist
Thermo Fisher Scientific
06.2004 - 07.2007
Materials Coordinator
Mercury Computer Systems
06.2000 - 03.2004
Forklift
High School Diploma -
Bladensburg High School
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