Nichole Grimes

• Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
• Answered telephone calls promptly and directed them to appropriate personnel or departments.
• Responded to requests from internal staff regarding patient information in accordance with HIPAA regulations.
• Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
• Compiled reports on daily activities for review by supervisor.
• Scheduled diagnostic tests and procedures for patients according to established protocols.
• Maintained confidentiality of all patient information according to HIPAA guidelines.
• Greeted visitors and patients in a courteous and friendly manner.
• Managed multiple projects simultaneously while meeting deadlines consistently.
• Collected discharge summaries from nurses or physicians before release of patients from the facility.
• Prepared documents for signature by physicians or other authorized personnel.
• Managed the front desk area ensuring neatness at all times.
• Answered phone calls to provide assistance, information, and medical personnel access.
• Monitored unit supply levels and notified management of ordering needs.
• Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
• Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
• Assisted nursing staff with administrative tasks to support patient care.
• Communicated with management to facilitate efficient unit operation.
• Provided general support and assistance to the healthcare team as needed to facilitate unit operations.
• Supported the orientation of new staff by providing guidance on unit procedures and documentation.
• Managed confidential information with discretion and in accordance with HIPAA guidelines.
• Answered phone calls, handling inquiries, and transferring calls to appropriate departments.
• Maintained a clean and organized front desk and reception area.
• Communicated with patients with compassion while keeping medical information private.
• Answered telephones and directed calls to appropriate medical or adminstrative staff.
• Ordered and maintained supply inventory for medical office.
• Greeted patients, determined purpose of visit and directed to appropriate staff.

• Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
• Assisted nurses and physicians with patient care, including bathing, dressing, transferring to beds and wheelchairs, and taking vital signs.
• Provided emotional support to family members during difficult times.
• Assisted patients with daily activities such as bathing, dressing, and grooming.
• Ensured that all equipment was functioning properly prior to use.
• Collected specimens for laboratory testing such as urine samples.
• Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
• Maintained confidentiality of all patient information according to HIPAA guidelines.
• Provided assistance to medical staff during tests, treatments and emergency procedures.
• Documented nursing assessments, treatments and follow-up care to maintain patient safety and optimize workflow.
• Recorded patient conditions and vital signs before and after medical operations.
• Conducted regular rounds to check on patients' safety and proactively address issues.
• Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
• Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
• Reported environmental risks or equipment malfunctions to supervisor.
• Assessed vitals and noted medical information to report changes to nursing staff and physicians.
• Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
• Promoted patient satisfaction by assisting with bathing, dressing and exercising.
• Assisted patients with daily activities under nurse's supervision to provide essential care and emotional support.
• Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
• Engaged with patient family and friends to provide courteous visit experience.
• Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
• Implemented fall prevention techniques as specified in plan of care.
• Completed daily room cleaning and organizing to provide patients with clean environment.
• Documented information in patient charts and communicated status updates to interdisciplinary care team.
• Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
• Shaved and draped patients to prepare for surgery, treatment or examination.
• Turned and repositioned bedridden patients to prevent bedsores.
• Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
• Communicated with patients to determine feelings, need for assistance or social and emotional support.
• Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
• Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
• Supplied, collected and emptied patient bedpans on frequent basis.
• Planned and served meals and snacks to patients according to prescribed diets.

• Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Coordinated training activities for employees to ensure compliance with company policies and procedures.
• Ensured compliance with local health department regulations regarding food safety standards.
• Resolved customer complaints quickly while maintaining high quality standards of service delivery.
• Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
• Conducted regular meetings with senior management team to review progress against established objectives.
• Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
• Created a positive work environment by developing team building activities that encouraged collaboration among departments.
• Oversaw product development initiatives from concept through completion stages.
• Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
• Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
• Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
• Established and maintained effective communication with staff members to ensure efficient operations.
• Recruited, interviewed and hired qualified staff for open positions.
• Built and maintained loyal, long-term customer relationships through effective account management.
• Supervised employees through planning, assignments, and direction.
• Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
• Administered employee discipline through verbal and written warnings.
• Enhanced operational performance by developing effective business strategies, systems and procedures.
• Guided management and supervisory staff to promote smooth operations.
• Created schedules and monitored payroll to remain within budget.
• Trained employees on duties, policies and procedures.
• Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
• Managed inventory levels and conducted corrective action planning to minimize long-term costs.
• Tracked monthly sales to generate reports for business development planning.
• Conducted employee evaluations to provide adequate feedback and recognize quality performance.
• Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
• Delivered exceptional client experiences through hands-on leadership of associates and managers.
• Recruited, trained and empowered employees to achieve key performance indicators.
• Developed service and sales strategies to improve retention and revenue.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Delegated work to staff, setting priorities and goals.
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Directed or coordinated financial or budget activities to fund operations and maximize investments.
• Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
• Mitigated business risks by working closely with staff members and assessing performance.
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
• Implemented campaigns and promotions to help with developing goods and services.
• Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
• Prepared staff work schedules and assigned team members to specific duties.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Created effective business plans to focus strategic decisions on long-term objectives.

Facilitated junior volunteer program for high school students to gain healthcare experience.

• Assisted nurses in preoperative and postoperative care to ensure patient readiness for surgery.
• Greeted guests at reception desk and provided assistance as needed.
• Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.