Nichole Gutierrez
Lubbock
Summary
Great Patient Service Representative with a proven track record at Community Health Center Of Lubbock, excelling in appointment verification and patient engagement. Proficient at navigating insurance eligibility and maintaining HIPAA compliance, while fostering positive relationships. Bilingual in Spanish, skilled in conflict resolution, ensuring exceptional patient experiences and operational efficiency.
Overview
12
12
years of professional experience
Work History
Patient Service Representative
Community Health Center Of Lubbock
Lubbock
07.2022 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Used EPIC to schedule appointments.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and complied daily financial records.
- Verified insurance eligibility and coverage for patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Built and maintained positive working relationships with patients and staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Trained new staff on filing, phone etiquette and other office duties.
Receiving Manager
United Supermarkets
Lubbock
04.2014 - 07.2022
- Managed shipping and receiving team, overseeing training, schedules and work assignments.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
Education
High School Diploma -
Tahoka High School
Tahoka, TX05.1998
Skills
- Appointment verification and scheduling
- Patent engagement and registration
- Clinical terminology expertise
- Spanish proficiency
- Medicaid policy knowledge
- Insurance eligibility assessment
- HIPAA compliance
- Conflict resolution skills
- Professional phone communication
- Financial requirement assessment
- Payment collection
- EPIC scheduling
- Attention to detail
- Training new staff
- Clinical data entry
Timeline
Patient Service Representative
Community Health Center Of Lubbock
07.2022 - Current
Receiving Manager
United Supermarkets
04.2014 - 07.2022
High School Diploma -
Tahoka High School