Summary
Overview
Work History
Education
Skills
Timeline
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Nichole Guysick

St. Louis,Mo

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

9
9
years of professional experience

Work History

Traveling Banking Specialist

First Bank
08.2024 - Current
  • Provide Lobby Leadership and "choreograph" the interaction of the users. Engage clients as they enter the branch and learn about the purpose of their visit
  • Educate and introduce other digital solutions such as online banking
  • Educate users on the benefits of the new technology
  • Answer questions about technology, services and branch transformation
  • Mobile banking and online account opening
  • Effectively address concerns to move past client objections
  • Communicate feedback and issues to improve client experience
  • This role may involve working from multiple retail branch locations on a rotation or in sequence based on technology rollout and schedules
  • Role may involve interacting with clients in drive-up locations (where applicable)
  • Provide support and staffing assistance in the Midwest-Metro Region

Graduate Coordinator

School of Engineering, Alfred University
07.2022 - 05.2024
  • Primary contact for graduate program, resolving curriculum and faculty issues, ensuring smooth operations
  • Developed and maintained course schedules, balancing faculty workload and class sizes effectively
  • Reviewed engineering catalogs with Dean and Registrar, aiding in ABET accreditation progress
  • Collaborated with faculty and administration to create new courses, enabling dual majors and new programs

Home Equity Loan Processor

Citibank
09.2021 - 07.2022
  • Streamlined home equity loan documentation
  • Conducted stringent quality checks to reduce errors
  • Boosted departmental efficiency by providing operational support
  • Maintained precise departmental data for informed decision-making
  • Uphold client confidentiality and trust

Personal Banker

Commerce Bank
01.2020 - 08.2021
  • Implemented personalized banking solutions, increasing client satisfaction
  • Strengthened high-value client relationships, enhancing retention rates
  • Ensured regulatory compliance in high net-worth account opening, driving revenue growth
  • Identified cross-selling opportunities through team collaboration, boosting sales
  • Executed executive transactions with 100% accuracy, adhering to strict protocols

Various Roles

Lowe's Home Centers
06.2015 - 01.2020
  • Excelled in multifaceted roles, including Head Cashier and Flooring Sales Specialist, boosting operational efficiency
  • Fostered enduring client relationships, achieving high satisfaction ratings consistently
  • Guided customers on flooring choices, surpassing sales targets
  • Streamlined inventory and project coordination, enhancing service delivery
  • Initiated training programs, boosting staff competency and sales performance

Education

Master of Business Administration -

Alfred University
Alfred, Ny
01.2024

B.A. - Business Administration

University of Missouri
Saint Louis, Mo
01.2021

Skills

  • Problem-Solving
  • Decision Making
  • Business Development
  • Leadership
  • Project Management
  • Effective Communication
  • Team Management
  • Innovation
  • Global Perspective
  • Administrative Support
  • Relationship Building

Timeline

Traveling Banking Specialist

First Bank
08.2024 - Current

Graduate Coordinator

School of Engineering, Alfred University
07.2022 - 05.2024

Home Equity Loan Processor

Citibank
09.2021 - 07.2022

Personal Banker

Commerce Bank
01.2020 - 08.2021

Various Roles

Lowe's Home Centers
06.2015 - 01.2020

B.A. - Business Administration

University of Missouri

Master of Business Administration -

Alfred University

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Nichole Guysick