Nichole Hall
Crossville,TN
Summary
Dynamic Registered Nurse Case Manager with Quality Private Duty Care, skilled in care coordination and patient advocacy. Proven track record in enhancing patient outcomes through comprehensive assessments and tailored care plans. Proficient in EMR systems, demonstrating strong emotional intelligence and critical thinking to navigate complex healthcare needs effectively.
Overview
10
10
years of professional experience
Work History
Registered Nurse Case Manager
Quality Private Duty Care
Jamestown, TN
05.2023 - Current
- Improved patient outcomes by consistently providing comprehensive assessments and developing tailored care plans.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Participated in on-call rotations to deliver after-hours care.
- Authored initial assessments of patients and family to develop plans for individual home care needs.
- Enhanced interdisciplinary team communication through regular case conferences, promoting effective collaboration for optimal patient care.
- Conducted comprehensive assessments of patients'' physical, emotional, and social needs in order to develop individualized care plans that facilitated optimal health outcomes.
- Responded promptly and professionally to patient questions and concerns.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Effectively communicated with physicians regarding patient needs, performance, medications and changes.
- Participated in patient and family planning process, as well as provided instructions and addressed question and concerns.
- Administered medications and treatments as prescribed by physicians.
- Conducted regular re-evaluations to address changes in needs and conditions, introducing revisions to care plans.
- Developed care plans based on nursing diagnosis and incorporated therapeutic, preventive and rehabilitative nursing methods.
- Administered physical examinations and documented history of current and previous conditions, illnesses and injuries.
- Coordinated rehabilitative and preventive nursing processes and procedures.
- Worked with suppliers and vendors on provision of medical equipment, items and services.
- Advocated for patients'' rights, facilitating access to necessary services and resources within the community.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
Clinic Licensed Practical Nurse
Tennessee Heart
Cookeville, TN
06.2017 - 05.2023
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Facilitated efficient communication between patients, families, and healthcare providers to promote continuity of care across settings.
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Comforted and counseled patients and families throughout care process.
- Mentored new nursing staff to enhance professional development opportunities within the team dynamic.
- Educated patients and families on health promotion, disease prevention, and self-care management strategies.
- Ensured regulatory compliance by adhering to infection control protocols and maintaining accurate documentation of patient data.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
- Assisted in management of patient flow in busy settings, reducing wait times and improving efficiency.
- Facilitated patient education on disease management and prevention, empowering individuals towards healthier lifestyles.
- Administered medications and injections to patients.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Reviewed patient history to verify conditions and current medications.
- Provided patient education on health care issues and prescribed medications.
- Responded to patient requests with appropriate clinical and personal assistance.
- Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
- Supported diagnoses by taking blood samples from patients for laboratory testing.
Home Health Licensed Practical Nurse
Quality Private Duty Care
Crossville, TN
04.2015 - 06.2017
- Administered medications and monitored vital signs to enhance patient outcomes.
- Cared for wounds and provided treatments while assisting with medical procedures.
- Collaborated with interdisciplinary healthcare teams to improve quality of patient care delivery.
- Documented complete patient information to address problems and expected outcomes.
- Managed patient care by monitoring respiration, blood pressure, and blood glucose levels.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Delivered emotional support to patients and families throughout care processes.
- Reviewed patient history to verify conditions and current medications.
Education
Nursing
East Tennessee State University
Johnson City, TN05.2023
Skills
- Direct patient care
- Goal setting and planning
- EMR and EHR proficiency
- Emotional intelligence
- Care coordination and management
- Problem-solving skills
- Time management strategies
- Case documentation and reporting
- Organizational skills
- Relationship building and maintenance
- Email and telephone etiquette
- Positive attitude and professionalism
- Community resource navigation
- Critical thinking abilities
- Patient support services
- Home visits and assessments
- Staff management techniques
- Patient needs assessment and evaluation
- HIPAA compliance knowledge
- Risk assessment expertise
Timeline
Registered Nurse Case Manager
Quality Private Duty Care
05.2023 - Current
Clinic Licensed Practical Nurse
Tennessee Heart
06.2017 - 05.2023
Home Health Licensed Practical Nurse
Quality Private Duty Care
04.2015 - 06.2017
Nursing
East Tennessee State University