Nichole Hampton

· Interview business stakeholders, gather requirements and identify problems to solve.

· Analyzes current business operational procedures.

· Analyzes workflows, current practice and institutional needs.

· Conduct research into systems issues and products as required.

· Documents accurately and completely.

· Works both independently and effectively with others.

· Answers user questions and problem solves/troubleshoots, which requires the ability to work well with people in many different disciplines with varying degrees of technical expertise.

· Act as a liaison with application vendor, document problems, and resolutions. implements escalation procedures when appropriate.

· Assists with testing methodology, scenarios and execution.

· Identifying the target test items to be evaluated by the test effort

· Defining the appropriate tests required and any associated test data

· Gathering and managing the test data

· Evaluating the outcome of each test cycle

· Maintain, prioritize and report on user request backlog

· Work with internal customers to gather requirements and implement configuration changes including definition of workflow and approval processes and custom object implementation

· Solve complicated business problems and keep projects moving forward.

· I am a point of contact for any users within the company who have questions or need to be trained on a certain Salesforce product

· Document development tasks and requirements

· Participates in the implementation, and provides post-implementation support

· Helps guide the business in improving processes and creating new processes that could be more useful.

· Customer service representative through Carle for Health alliance

· Health Insurance broker for the state of Illinois

· Educated in individual, Medicare, and Medicaid plans

· Call center experience with the ability to answer questions for members and providers regarding policy,

· Premiums, plan information, benefits, claims

· Patient registration for Orthopedic office/ check in and out made follow up appointments

· Answered phones and assisted patients with issues

· Ordering office equipment

· Filing office notes and sorting paper work from fax and email

· Training of new Specialists

· Obtaining prior authorizations for procedures