Nichole Hannah
Colorado Springs,CO
It’s not what happens to you, but how you reach to it that matters.
Epictetus
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
II Client Processing Representative
T. Rowe Price Group, Inc
Colorado Springs, CO
01.2023 - Current
- Reviewed transaction requests and authorizations.
- Processes transactions.
- Was held responsible for timely and accurate reconciliation of transactions.
- Maintained department processing standards in productivity and quality.
- Was held responsible for tracking responses to client inquiries to inform the development of guides that enable to swift resolution of recurring issues.
- Performed duties as assigned to improve business processes, the timing and quality of client transactions, and the level of support available.
- Worked learn and understand business processes and service requirements
- Communicated either verbally or in writing with clients
- Was held responsible for analyzing, interpreting, and processing client transactions in an accurate and timely manner.
Child and Youth Program Assistant (Target Level)
Air Force Non-Appropriated Funds (NAF), CDC
Los Angeles AFB, CA
07.2015 - 01.2023
- Was held accountable for the whereabouts and safety of children and youth.
- Provided care/supervision, oversight and accountability for program participants.
- Assisted in preparing age appropriate activities; supervised children and youth during indoor and outdoor activities, on field trips, outings and special events; arranged and served snacks/meals.
- Executed work in accordance with policies and regulations.
Coordinated and conducted activities for children and/or youth ranging in age from 6 weeks to 18 years. - Created an environment which welcomes participant interest and promotes positive interactions.
- Implemented program options for children and youth with special requirements.
- Demonstrated, instructed, led and facilitated planned and spontaneous program activities.
- Briefed staff, management, and parents on activities.
- Conducted inventory on equipment and supplies.
Child and Youth Program Assistant (Entry Level)
Air Force Non-Appropriated Funds (NAF), CDC
Elmendorf AFB, AK
05.2013 - 07.2015
- Provided care/supervision, oversight and accountability for program participants.
- Assisted in preparing age appropriate activities; supervised children and youth during indoor and outdoor activities, on field trips, outings and special events; arranged and served snacks/meals.
- Executed work in accordance with policies and regulations
- Performed simple routine tasks following step-by-step instructions.
- Assisted in providing planned activities using prepared curriculum and program materials.
- Created an environment which welcomes participant interest and promotes positive interactions.
- Generated a list of needed supplies and equipment.
- Attended to the physical needs of the children, as applicable.
Ticketing Cashier
773rd FSS - Community Services Flight
Elmendorf AFB, AK
10.2012 - 05.2013
- Completed daily reports, meal count sheets, and attendance logs
- Sold lift tickets, rentals. Lessons and food to guests.
- Answered customer questions and provided store information.
- Issued equipment to guests, assured proper binding settings, maintained rental ski and snowboard equipment.
- Processed cash and credit card transactions
Education
High School Diploma -
05.2005
Skills
- Data Analysis
- Attention to Detail
- Customer Communication
- Microsoft Office
- Report Generation
- Order Processing
- Computer Proficiency
- Data Entry
- Flexible and Adaptable
- Team Collaboration
- Information Processing
- Document Review
Accomplishments
- Employee of the month ( 3 times in 2017, 2019 and 2020)
- Received recognition letter award ( Above and beyond during Covid)
- Best performance and perfect attendance Award
Certification
- First Aid and CPR training Certification
- AF Modules completed during training
Volunteer Work
- Volunteered at the company MOSAIC Event at T. Rowe Price
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
II Client Processing Representative - T. Rowe Price Group, Inc
01.2023 - Current
Child and Youth Program Assistant (Target Level) - Air Force Non-Appropriated Funds (NAF), CDC
07.2015 - 01.2023
Child and Youth Program Assistant (Entry Level) - Air Force Non-Appropriated Funds (NAF), CDC
05.2013 - 07.2015
Ticketing Cashier - 773rd FSS - Community Services Flight
10.2012 - 05.2013
Rangeview High School - High School Diploma,
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