NICHOLE HARRIS
Woodstock,CT
Summary
Detail-oriented professional with exceptional communication and project management skills, adept at navigating fast-paced environments while effectively managing multiple tasks. Proactive in identifying and resolving issues, consistently focusing on process optimization and supporting team objectives. Strong commitment to delivering high-quality results drives success in collaborative settings, ensuring alignment with organizational goals. Proven ability to adapt and thrive under pressure, contributing to overall team efficiency and effectiveness.
Overview
17
17
years of professional experience
Work History
Engineer
MAPFRE Insurance
Webster, MA
11.2023 - Current
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Reduced project completion time with efficient resource allocation and effective communication strategies.
- Provided input to team lead regarding areas for process and procedural improvement.
- Coordinated with stakeholders to ensure alignment on project objectives and deliverables.
- Facilitated regular status meetings to communicate updates and address potential roadblocks effectively.
- Managed project timelines and deliverables, ensuring alignment with organizational objectives.
- Updated and maintained project documentation for detailed recordkeeping.
- Designed and executed automated test scripts to enhance software quality.
- Conducted regression testing to ensure application stability post-deployment.
Business Analyst- IT Personal Lines LIVO
MAPFRE Insurance
Webster, MA
04.2021 - 11.2023
- Analyzed business processes to identify efficiencies and recommend improvements.
- Developed detailed documentation for system specifications and process workflows.
- Conducted user acceptance testing to ensure solutions met business needs.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Developed and validated testing criteria for umbrella policies to ensure seamless integration with Guidewire.
Business Analyst- UAT
MAPFRE Insurance
Webster, MA
09.2019 - 05.2021
- Analyzed business processes to identify opportunities for efficiency improvements.
- Collaborated with cross-functional teams to gather and document business requirements.
- Developed data models and visualizations to support strategic decision-making.
- Facilitated meetings to elicit stakeholder feedback and refine project scope.
- Managed user acceptance testing to ensure alignment with business needs.
- Presented findings and recommendations to senior management, driving informed strategy development.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
Supervisor Policy Operations
MAPFRE Insurance
Webster, MA
11.2018 - 09.2019
- Managed daily operational activities to uphold production efficiency and quality benchmarks.
- Facilitated performance evaluations to foster growth and improvement among team members.
- Coordinated cross-departmental communication to resolve operational issues swiftly.
- Developed comprehensive training modules focused on advancing employee skills and fostering long-term retention.
- Managed departmental activities to maintain operational efficiency and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Boosted team efficiency by designing and executing effective workflows while clarifying performance expectations for all team members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Coordinated team schedules to optimize resource distribution and improve overall productivity.
- Facilitated training sessions for new staff on processes to enhance teamwork and collaboration.
- Streamlined workflow processes, reducing bottlenecks and enhancing productivity.
- Mentored team members, enhancing skills and promoting a collaborative environment.
Senior Underwriter
MAPFRE Insurance
Webster, MA
10.2014 - 11.2018
- Conducted thorough evaluations of risk factors to define and implement underwriting guidelines for complex insurance applications.
- Coordinated efforts with cross-functional teams to strengthen policy frameworks and improve efficiency of approval processes.
- Developed training programs for junior underwriters, promoting skill enhancement and fostering a collaborative team environment.
- Analyzed market trends to inform pricing strategies and maintain competitive advantage in underwriting decisions.
- Executed strategic enhancements to optimize risk assessment and decision-making processes, fostering operational efficiency.
- Established strong relationships with brokers, enhancing communication channels and facilitating smoother transactions.
- Contributed to professional development by participating in industry conferences and seminars focused on underwriting trends and regulatory updates.
- Guided junior underwriters in professional development to elevate team performance.
- Analyzed and applied underwriting standards to maintain adherence to applicable regulations and organizational benchmarks.
- Conducted comprehensive reviews of personal auto, home, umbrella, and yacht accounts, focusing on identifying risk hazards and exposure for optimal decision-making.
- Engaged with customer agents and brokers to negotiate competitive coverage pricing and enhance service delivery standards.
- Mitigated loss through comprehensive risk assessment and system analysis, recommending effective policy solutions.
- Identified emerging trends within the industry and adapted underwriting strategies accordingly, staying ahead of competitors.
- Compiled evidence of compliance with regulations while documenting underwriting decisions to uphold industry standards.
Policy Processing Representative Senior CT/RI
MAPFRE | Commerce Insurance Company
Webster, MA
01.2013 - 10.2014
- Process all policy transactions for the following lines of business: Auto, Home, Umbrella, Dwelling Fire and Watercraft following the appropriate Underwriting Guidelines.
- Provide accurate and timely processing within the department’s standards.
- Perform loss activity review on Auto, Home and Umbrella renewals.
- Perform review on property inspections to identify Underwriting impacts and handle appropriately.
- Identify questionable business and partnered with Underwriters to ensure risks fall within acceptable guidelines.
- Provide peer training/coaching including assessment.
Policy Processing Representative Senior MA
MAPFRE | Commerce Insurance Company
Webster, MA
09.2008 - 01.2013
- Processed all MA Auto policy transactions.
- Provided accurate and timely processing within the department’s standards.
- Works closely with Underwriters on questionable business.
- Provided peer training/coaching including quality assessment.
Education
High School Diploma -
Tourtellotte High School
Thompson, CT06.2001
Skills
- Critical thinking
- Project coordination
- Project planning
- Data analysis
- System troubleshooting
- Root-cause analysis
- Time management
- Process improvement
- Teamwork and collaboration
Accomplishments
- Supervised team of 11 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Engineer
MAPFRE Insurance
11.2023 - Current
Business Analyst- IT Personal Lines LIVO
MAPFRE Insurance
04.2021 - 11.2023
Business Analyst- UAT
MAPFRE Insurance
09.2019 - 05.2021
Supervisor Policy Operations
MAPFRE Insurance
11.2018 - 09.2019
Senior Underwriter
MAPFRE Insurance
10.2014 - 11.2018
Policy Processing Representative Senior CT/RI
MAPFRE | Commerce Insurance Company
01.2013 - 10.2014
Policy Processing Representative Senior MA
MAPFRE | Commerce Insurance Company
09.2008 - 01.2013
High School Diploma -
Tourtellotte High School
Insurance Classes
- INS 21 & INS 22
- API 28 – Active
- Intro to Insurance – 2012
- AIT 131 & AIT 132 – 2004
- Intro to Property and Liability