Summary
Work History
Education
Skills
Generic

Nichole Hartung

Altoona,USA

Summary

Detail-oriented Quality Assurance professional with over 7 years of experience in human services specializing in Medicaid/CCS documentation compliance and oversight. Skilled in auditing client records, ensuring both provider and clinical documentation meet program and county audit standards. Proven track record of reducing accounts receivable balances and improving invoice accuracy through targeted process improvements and staff training. Adept at collaborating with providers, fiscal teams, leadership, and county partners to maintain audit readiness and support program recertification. Committed to upholding regulatory compliance while enhancing operational efficiency and service quality.

Work History

Quality Assurance Specialist

Aurora Community Services
09.2021 - Current
  • Conduct in-depth analysis of CCS documentation and case files to ensure compliance with Medical Assistance Program requirements.
  • Provide written and verbal feedback to improve service quality and compliance.
  • Facilitate in-person and group training of CCS documentation requirements with staff.
  • Implement process improvements that optimized documentation accuracy, timely invoice submission, and reduced accounts receivable balances.
  • Delivered training to CCS providers and QA staff to enhance overall team performance.

Quality Assurance Liaison

Trinity Equestrian Center
09.2021 - 10.2022
  • Audited provider documentation, generated monthly invoices and service summaries sent to partnering counties.
  • Collaborated with A/R and county fiscal department to resolve unpaid claims.
  • Contract

Quality Assurance Administrative Assistant Sr.

Lutheran Social Services
10.2018 - 10.2021
  • Reviewed CCS documentation to ensure both notes and invoices met funder requirements.
  • Generated invoices and services summaries for 200+ clients.
  • Collaborated with A/R and county fiscal departments to balance accounts.
  • Produced documentation training, facilitated one on one training of new providers.
  • Implemented process improvements that optimized documentation accuracy, submission of invoices, and reduction of A/R balances.

Administrative Assistant, Accounts Receivable

Grey Pneumatic
05.2016 - 09.2020
  • Maintained receivables, prepared daily deposits, and resolved unpaid invoices.
  • Processed new purchase orders, created customer quotes.
  • Completed monthly financial reporting and account reconciliations.

Accounting Administrator

HSG|Code Blue
05.2011 - 05.2016
  • Monitored aging of accounts receivable to ensure timely collection.
  • Investigated unpaid claims, determined discrepancies, and initiated action to resolve.
  • Completed general ledger adjustments correcting invoice errors and issued refund or payment.
  • Maintained monthly account reconciliations.
  • Processed IRS tax levies, provided vendor notification, and completed required documentation.

Education

Associates of Applied Science - Accounting

Chippewa Valley Technical College
Eau Claire, Wisconsin
01.2010

Skills

  • Medical Assistance & CCS Program Compliance
  • Client File Auditing & Documentation Accuracy
  • Proficient with Microsoft Excel, Word, Outlook
  • Motivational Leader & Trainer
  • Cross-Departmental Collaboration
  • Experienced with SharePoint and Avatar
  • Analytical thinking & Problem-Solving Skills
  • Decision-Making, Critical Thinking
  • Relationship Building

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Nichole Hartung