Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nichole Hedrick

Operations Professional

Summary

Operations expert providing versatile service and support using a customer-advocacy focused approach. Passionate about providing excellence, efficiency, and integrity in every interaction, I achieve complete customer satisfaction by swiftly adapting to and exceeding customer needs. I bring top performance to every organization, engagement, and challenge as a champion of efficiency, process adherence, and organizational improvement. I dominate sales metrics and expectations through situational flexibility, emotional intelligence, and deft stakeholder management.

Overview

20
20
years of professional experience
6
6
Certificates

Work History

PROJECT COORDINATOR

SILVER BISHOP CONSULTING
Remote, CO
03.2023 - Current
  • Consults directly with clients to determine project goals and then develop and execute a plan to meet those goals.
  • Identify and mitigate project risks and issues. Manage multiple projects simultaneously, prioritize tasks, and meet deadlines.
  • Adeptly facilitate data integrity while managing relationships and expectations between branches, customers, external contractors,
    and internal teams.
  • New customer engagement in discovery.

SALES CONSULTANT

TRANSACTLY
REMOTE
04.2022 - 11.2022
  • Exceeded sales goals by 15% monthly, expertly qualifying prospects, cross-selling and closing with 57% conversion
  • Managed client accounts across multi-state, creating lasting customer relationships while delivering essential home solutions
  • Enabled business development and revenue growth resulting in sustained profitability with Sugar and Salesforce

ORDER PROCESSING COORDINATOR

INTERIOR LOGIC GROUP, INC
REMOTE
05.2020 - 04.2022
  • Adeptly managed over twenty-one (21) partner accounts
  • Maintained vendor product specifications and internal data resulting in accurate and detailed records supporting successful installations
  • Deftly managed relationships, logistics, scheduling, and expectations between branches, customers, external contractors and internal teams to ensure that requests are completed quickly and on-time.

INSIDE DESIGN CONSULTANT

STONESIDE BLINDS AND SHADES
DENVER, (HYBRID), CO
04.2017 - 04.2020
  • Consistently led in sales, project coordination scheduling, and customer satisfaction while increasing sales by 10%
  • Provided support to Outside Designers and Installers while maintaining client information integrity via NetSuite CRM
  • Proficiently collaborated with management in development of ongoing sales and KPI metric identification

CUSTOMER CARE REPRESENTATIVE

SUNRUN
DENVER, CO
07.2016 - 04.2017
  • Provided dynamic customer support while meeting organizational performance goals and deadlines in fast-paced, ever-changing, team-focused environment.
  • Responded to customer needs through competent customer service and prompt problem-solving

INSIDE SALES REPRESENTATIVE

DISH NETWORK
THORNTON, CO
10.2014 - 07.2016
  • Provided organization-leading customer service resulting in
    third place recognition in enterprise Broadband sales for eleven consecutive months
  • Received awards and citations for successful orders and superior performance culminating in reception of Q4 Ultimate Incentive Award in January 2016
  • Determined needs, delivered solutions and overcame objections through consultative selling skills

OPERATIONS TECHNICAL ASSOCIATE ILEVEL

COMMUNICATIONS, INC
BROOMFIELD, CO
10.2013 - 07.2014
  • Monitored network capacity and performance issues to ensure uninterrupted operation of telecommunications systems
  • Participated in new technology rollouts, following mandated technical change procedures to maintain smooth transition
  • Managed administrated infrastructure and associated software including Private Branch Exchange (PBX), call management systems, interactive voice response, and video conferencing systems

ADMISSIONS COORDINATOR

EDUCATION SALES MANAGEMENT
WESTMINSTER, CO
07.2012 - 08.2013
  • Launched over 200 education programs on 26 remote campuses
  • Demonstrated strong interpersonal customer service and communication ability while mastering multiple programs, including Interaction Client and Microsoft SharePoint

CAREER SERVICES MANAGER

DENVER SCHOOL OF MASSAGE THERAPY
AURORA, CO
10.2008 - 04.2012
  • Performed multi-faceted administrative tasks (e.g., records management and job placement tracking
  • Provided versatile and timely support while working as student liaison with Colorado Department of Regulatory Agencies, developing over 100 new accounts and uncovering opportunities for industry growth

Education

Some College (No Degree) - English Literature

Oklahoma State University
Stillwater, OK
01.1995 - 1997.01

Skills

Problem-Solving & Logistics

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Certification

NA Operations Academy, Level (3) Communications, Inc.

Timeline

NA Operations Academy, Level (3) Communications, Inc.

07-2023

LEAN Six Sigma, SSGI Green Belt Certification

06-2023

Machine Learning for Beginners, Stack Skills

06-2023

Machine Learning with R, Stack Skills

06-2023

Python Foundations, Stack Skills

06-2023

Python Data Analysis & Visualization, Stack Skills

06-2023

PROJECT COORDINATOR

SILVER BISHOP CONSULTING
03.2023 - Current

SALES CONSULTANT

TRANSACTLY
04.2022 - 11.2022

ORDER PROCESSING COORDINATOR

INTERIOR LOGIC GROUP, INC
05.2020 - 04.2022

INSIDE DESIGN CONSULTANT

STONESIDE BLINDS AND SHADES
04.2017 - 04.2020

CUSTOMER CARE REPRESENTATIVE

SUNRUN
07.2016 - 04.2017

INSIDE SALES REPRESENTATIVE

DISH NETWORK
10.2014 - 07.2016

OPERATIONS TECHNICAL ASSOCIATE ILEVEL

COMMUNICATIONS, INC
10.2013 - 07.2014

ADMISSIONS COORDINATOR

EDUCATION SALES MANAGEMENT
07.2012 - 08.2013

CAREER SERVICES MANAGER

DENVER SCHOOL OF MASSAGE THERAPY
10.2008 - 04.2012

Some College (No Degree) - English Literature

Oklahoma State University
01.1995 - 1997.01

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Nichole HedrickOperations Professional