Nichole Hickey

• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
• Provided exceptional customer service to callers, remaining empathetic and patient.
• Takes over 80 calls a day in a timely manner.
• Promoted teamwork among colleagues by proactively assisting others when needed.
• Maintained updated and detailed records of calls in physical and electronic database.
• Knowledge of HOTSOS application.
• Knowledge of Launch and HERO applications.
• Operates a large company vehicle such as a passenger and transfer van and a smaller suburban.
• Operates a company golf cart to transport guests safely and efficiently.
• Answers guest questions about The Grand Floridan and he Walt Disney Resort and Parks to the best of my ability.
• Communicates with various venders to ensure correct guest orders and stores them properly.
• Provides a warm welcome to the hotel for guests arriving.

● Assisted guests onto rides and found appropriate partners for single riders to maximize ride capacity and efficiency.

● Operated rides to delight guests and contribute to a wonderful park experience.

● Managed multiple tasks simultaneously and completed all assigned duties each shift.

● Reviewed tickets for authenticity and applicability to particular event.

● Trained new employees on the attraction, safety policies and guest engagement.

● Performed opening monologue and shared important safety information before activating ride.

● Delivered friendly, prompt customer service to visitors of attractions and shows

● Worked with security team to locate separated children and parents.

● Greeted guests with smiles and provided friendly,knowledgeable service.

● Monitored guests for compliance with safety and security protocols.

● Enforced company policies while maintaining cheerful, supportive approach to guests.

● Greeted guests and answered general questions about park and attractions to optimize guest experience and enjoyment.

● Submitted work orders and requested immediate assistance when needed to keep attraction in tip-top shape.

● Kept attraction neat and clean, following company show and safety guidelines.

● Facilitated efficient exits from attractions by detailing proper procedures and reminding guests to collect belongings before disembarking

● Provided information about current and future events

● Oversaw around 50 Cast Members per shift and delegated shift responsibilities.

● Knowledgeable on CDS, My Disney Experience, Genie Plus, DAS, and Rider Swap Services.

● Made operational decisions about the busiest attraction in the park.

● Assisted Reedy Creek Fire Department when a medical emergency occurred in a calm fashion.

● Worked overtime, Night Shifts and Holidays to prevent short staffing

● Oversaw special events and created ropes and queue maps for special events such as Mickeys Not So Scary Halloween Party and Mickeys Very Merry Christmas Party. Checked Wristbands for the events and Assisted with treat trails and Meet and Greet lines.

● As a Trainer I taught a class to fellow Cast members about Genie Plus when the service rolled out to educate them on how to use the application correctly.

● Knowledge on Train Me and Guest Service Suite applications

● Provided guests with the best vacation experience possible.

● Engaged with guests about their plans and offered help with their day.

● Managed a classroom of 22 toddler aged children.

● Maintained classroom and playground safety at all times.

● Served age appropriate meals and oversaw children used proper eating habits.

● Engaged children in age appropraite activities and crafts.

● Maintained open communication with parents.

● Lesson planned age appropriate skills into activities.

● CPR Certified.

● Took DCF classes on Child Development and Health and Safety Protocols such as administering medication and allergies.

● Followed all school set rules and protocols.

● Sanitized classroom tools and toys with safe and approved cleaning materials.

● Utilized various teaching methods, such as hands-on activities, storytelling, and music, to make learning fun and interactive.

● Collaborated with parents and fellow teachers to discuss student progress, behavioral concerns, and individualized learning goals.

● Created a positive and inclusive classroom environment that encouraged curiosity, creativity, and a love for learning.

• Enhanced operational efficiency by streamlining planning processes and implementing time-saving strategies.
• Facilitated coordination between sales, marketing, finance, operations teams for seamless execution of strategic plans.
• Scheduled employee shifts according to production needs.
• Enhanced client satisfaction by providing personalized party planning consultations and recommendations.
• Stayed informed about current trends in party planning, incorporating new ideas into event designs as applicable.
• Streamlined party planning process for increased efficiency and reduced stress for clients.

●Used positive reinforcement techniques to promote patience and other good behaviors in children.

● Developed lessons and activities to promote children's physical and emotional development.

● Implemented daily routines and activities to stimulate and engage children.

● Helped children develop motor skills in preparation for preschool and kindergarten.

● Prepared group activities to enhance socialization, communication and problem-solving skills for children.

● Monitored children's activities to verify safety and wellbeing.

● Maintained group discipline through positive reinforcement, behavior modeling and collabortion with parents.

● Handled daily administrative tasks efficiently to minimize time away from children.

● Maintained evening, weekend and holiday availability to meet business demands.

● Encouraged children's emotional and social development.

● Worked closely with fellow staff members in developing and implementing educational and recreational activities.

● Assisted children with homework and school assignments to encourage academic development.

● Answered safety protocol questions from parents to ease concerns.

● Read stories,sang songs and facilitated creative play.

● Documented children's growth and development.

● Provided support and guidance to children in conflict resolution.

● Responded to inquiries from parents and guardians.

● Assisted in potty training and toilet hygiene.

● Aided in seasonal set-up and tear-down of holiday decorations to promote and celebrate annual festivities.

● Created safe and engaging learning environment for groups of diverse children with various learning styles.

● Logged information regarding naps, feedings and any medications administered.

● Performed opening and closing duties to maximize building security and classroom safety.

● Promoted games, field trips and sports activities to foster child social development and athletic talents.

● Instructed children in crafts and other activities to promote gross and fine motor skills.

● Dispensed snacks and meals to children in accordance with nutritional guidelines.

● Kept constant child headcount and oversaw sign-in and sign-out process for parents to maintain child care and safety.

● Encouraged and modeled positive interactions and notified parents of behavioral issues.

● Built customer loyalty and retention by delivering excellent shopping experiences.

● Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

● Organized store merchandise racks and displays to promote and maintain visually appealing environments.

● Managed cash register after end of shift to balance and record accurate transactions.

● Maintained a clean sales floor and straightened merchandise.

● Monitored customers for signs of security concerns and escalated issues to management.

● Used in-store system to locate inventory and place special orders for customers.

● Wrapped, boxed and weighed products.

● Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

● Greeted guests and helped with product questions,selections,and purchases.

● Provided exceptional services and pleasant shopping experiences to all customers.

● Recommended complementary purchases to customers, increasing revenue.

● Stocked merchandise, clearly labeling items, and arranging according to size or color.

● Balanced and organized cash register by handling cash, counting change, and storing coupons.

● Answered questions about store policies and addressed customer concerns.

● Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages

● Maintained up-to-date knowledge of store sales, payment policies and security standards.

● Answered customer questions about products and services, helped locate merchandise,and promoted key items.

● Engaged in friendly conversation with customer to better uncover individual needs.

• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.