Nichole Hill
Portsmouth,USVA
Summary
Knowledgeable about maintaining organized inventories and handling custodial requirements of Portsmouth Public School buildings, including bathrooms, workspaces and customer areas. Experienced team player with strong a attendance record, good organizational skills and efficient approach to handling simultaneous tasks. Always focused on producing high-quality and professional results. Skilled cleaning team member bringing more than 5 years of experience in a safe, cleaning working environment. Effective at working independently to manage cleaning needs in all building areas. Proficient in operating equipment, handling chemicals and restocking supplies. Skilled on floor care equipment and machinery. Reliable and honest lead Custodian skilled in maintaining clean and orderly interior and exterior building spaces. Careful in managing every cleaning task, including floors, bathrooms, trash removal and windows, with diligence. Working with Principal and Building Services Supervisor to ensure that goals are accomplished.
Overview
8
8
years of professional experience
Work History
Head Custodian
Portsmouth Public Schools
08.2022 - Current
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Checked in and stocked inventory throughout facility.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Organized daily cleaning schedules for custodial team.
- Moved furniture for cleaning and set up for special events.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Kept building spaces premises clean inside and outside.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Supervised supplies in inventory and submitted reorder requests.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Operated buffers and burnishers to clean and polish floors.
- Maintained floor cleaning and waxing equipment.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Security Officer
Allied Universal Security Services
09.2021 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Lead Custodian
Portsmouth Public School
12.2020 - 08.2022
- Cleaned building floors by sweeping, mopping, scrubbing and vacuuming
- Stripped and refinished hard surface floors to maintain quality condition and appearance
- Promoted building security by ensuring doors and windows are secured
- Checking electrical appliances for safety hazards
- Maintained the care and upkeep of floor equipment
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness
- Checking electrical appliances for safety hazards
- Lead the team due to the vacancy of a Head Custodian
- Assigned task and duties to subordinate staff
- Discipline and documented subordinate staff when needed
- Ensuring that the exterior grounds and appearance of the building is above satisfactory
- Ensuring that disinfecting of the building is completed daily
- Submit work-orders as required
- Replace ceiling tiles
- Replace blown bulbs
- Inspect work of staff and assist as needed
- Formulate a plan of action when short of staff occurs
- Motivate and encourage staff frequently
- Set up for building events.
Custodian
Portsmouth Public School
05.2018 - 12.2020
- Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events
- Cleaned building floors by sweeping, mopping, scrubbing and vacuuming
- Disinfecting and deep cleaning daily
- Ensure janitorial closets clean and organized
- Assisted with special facility events by preparing rooms, installing decorations and transporting supplies
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals
- Cleaned, vacuumed and dusted all areas of school building to maintain organized, professional appearance for employees and clients
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
Floor Tech Supervisor/ Cashier
Thrift Store
08.2015 - 04.2020
- Supervised employee performance, corrected problems and increased efficiency to maintain productivity targets
- Trained team members in successful strategies to meet operational and sales targets
- Offered hands-on assistance to customers
- Assessing both customer and employee needs
- Insuring the cleanliness and environment of the store is maintained daily
- Assist with scrubbing, deep cleaning, and overall sanitizing of store interior and exterior
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Built positive relationships with customers for quality customer service
- Submitted reports to senior management to aid in business decision-making and planning
- Planned and prepared work schedules to assign 12-member team to specific tasks
- Maintained company's visual merchandise standards through general housekeeping, including stocking and dusting
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products ratings 100%
- Directly worked with 40 customers per shift to build relationships and increase customer satisfaction Provided strong service to customers, increasing customer loyalty 100%
- Quickly and accurately counted drawers at start and end of each shift
- Ensure workplace environment was cleaned, safe, and secure.
Education
National Career Institute
East Orange, NJSkills
- Trained in Blood-borne Pathogen Procedures
- Experienced in Facilities Maintenance Assignments & Task Calculations
- Experienced with Cleaning Chemicals and Mixing
- Experienced in submitting Work Orders
- Excellent communication skills and phone etiquette
- Specialize in Teamwork and as well as a Self-motivated Professional
- Experience in Formulating Plans to address Summer Cleaning
- Experience in Providing Strong Leadership and Direction
- Good Computer Skills
- Experience in Time & Record Keeping
- Supply Management
- Facilities Maintenance
- Work Planning
- Groundskeeping
- Facility Access Control
- Safe Chemical Disposal
- Equipment Inspection
- Heavy Lifting
- Client Communication
- Building Inspection
- Facility Opening and Closing
- Snow Removal
- Work Prioritization
- Timely Paperwork Completion
- Team Collaboration
- Custodial Machine Operation
- Room Setup and Breakdown
- Responsible and Dependable
- Problem-Solving
- Customer Service
- Work Order Interpretation
- Cleaning and Sanitizing
- Bloodborne Pathogen Training
- Emergency Response
- Floor Cleaning and Buffing
- Work Orders
- Minor Repairs
- Hazardous Chemicals Handling
- Attention to Detail
Timeline
Head Custodian
Portsmouth Public Schools
08.2022 - Current
Security Officer
Allied Universal Security Services
09.2021 - Current
Lead Custodian
Portsmouth Public School
12.2020 - 08.2022
Custodian
Portsmouth Public School
05.2018 - 12.2020
Floor Tech Supervisor/ Cashier
Thrift Store
08.2015 - 04.2020
National Career Institute
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