Nichole Hiltz
West Hollywood,CA
Summary
Professional and warm Bartender, Server and Hostess with extensive knowledge of spirits and one-on-one customer engagement. Friendly and committed to building customer base by providing positive service experience. Accustomed to handling hyper-paced environments with up to two thousand guests. Team-oriented, dedicated and committed to continuous development.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Restaurant Server
Steak 48
09.2022 - 01.2023
- Sommelier-level wine presentation, opening and cork service at this fine dining restaurant, including knowledge of reserve wine list and proper glassware
- Steak connoisseur and raw bar expert for guests, with thorough knowledge of beef feeding, cuts and preparation
- Maintain and Update VIP guest chits and preferences for exceptional experience using "Aloha" POS
- Ability to recite and describe entire menu including all allergens
- Proper etiquette in both serving and clearing for guests, including crumbing tables, serving group sides and lobster de shelling
- Proper preparation of garnishes for specialty cocktails for guests
Restaurant Server
H&H Brazilian Steakhouse
04.2022 - 09.2023
- Work with Restaurant Bistro and Square POS systems to sign in guests and take meat and fish temperature preference per guest.
- Communicate with Gauchos on meat and fish temperature for each guest per table.
- Bus and replace plates during entire meal session to facilitate continuous meat, salad bar and free side dish enjoyment for each guest.
- Refill cheese bread, free side dishes and water glasses.
- Reset tables to keep dining room and work areas clean.
- Manage bills and handle complimentary items.
- Arrange, prepare tables for customers and cleanup tables after meals to offer memorable experiences to guests, and foster repeat business.
- Use coordination and planning skills to achieve results according to schedule
Lead Actor
NBC Universal Studios, Twentieth Century Fox, Etc
06.2001 - 12.2020
- Performed in over 50 successful independent titles.
- Lead series regular on USA Network's hit "In Plain Sight", which filmed in New Mexico for six years.
- Series regular on "The Riches", "Desperate Housewives", "The OC" and many well known films.
Bartender/Restaurant Hostess
Golden Girls Kitchen (Temp Pop Up)
06.2022 - 07.2022
- Managed reservations and tickets.
- Answered customer questions about hours, wait times, seating and menu information.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
VIP Bartender
Avalon / Axis Landsdowne Street
06.1997 - 09.2002
- Prepared custom drink orders by accurately measuring and mixing house ingredients in a fast-paced and high volume environment of nearly two thousand guests.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Effectively transitioned from live music customers into regular night club atmosphere, often longer than 8 hour shifts.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Installed and troubleshoot Point of Sale (POS) system, such as, "Micros" and "Squirrel", and significantly improved payment system.
Server, Opening Bartender, Hostess Trainer
Chili's Bar And Grill
09.1996 - 12.1999
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Installed and updated Point of Sale (POS) system and streamlined placing orders, managing bills and handling complimentary items, which increased restaurant's revenue.
- Trained numerous employees on POS systems.
- Explained menu items and upsold appetizers and desserts.
- Bussed and reset tables to keep dining room and work areas clean.
- Set up glassware, liquor and other necessary supplies for special events.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
Hostess / Front Manager
La Scala
01.1995 - 11.1997
- Managed entire day-to-day operations to drive quality, standards and meet customer expectations.
- Increased sales by 15%.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
Courier
Picnic
09.2024 - Current
- Completed daily delivery assignments while adhering to strict time constraints and acquired proper signatures ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients which turn into business leads.
- Adhered to all traffic laws while driving for safe transportation of goods.
Uber Driver
Uber / Self
11.2024 - Current
- Use of strong communication skills while interacting with diverse groups of riders daily.
- Respond to passenger concerns and complaints politely and professionally.
- Go above and beyond to anticipate guests needs with waters, chargers, tissues, temperature, etc.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
Education
Information Technology (MCSE Network Engineer)
Boston University Business Extension
Boston, MA12.2002
Skills
- Professional Wine Bottle Opening / Extensive Wine History and Flavor Note Knowledge
- Knowledge of Food and Beverage Safety / Food Handler's Card / RBS
- Cash Handling and Management
- POS Inventory System Operation / Aloha / Square / Touch Bistro / Squirrel
Operational Efficiency
- Food Service Management / Garnish Preparation
- Mathematical Reasoning
- Liquor Law Compliance
- Culinary Expertise / Mixology Techniques
Certification
Master Bartender, Food Handlers Card, California Department of Alcoholic Beverage Control Server, Responsible Beverage Service (RBS), Microsoft Certified Systems Engineer.
Languages
Spanish
Limited Working
Timeline
Uber Driver
Uber / Self
11.2024 - Current
Courier
Picnic
09.2024 - Current
Restaurant Server
Steak 48
09.2022 - 01.2023
Bartender/Restaurant Hostess
Golden Girls Kitchen (Temp Pop Up)
06.2022 - 07.2022
Restaurant Server
H&H Brazilian Steakhouse
04.2022 - 09.2023
Lead Actor
NBC Universal Studios, Twentieth Century Fox, Etc
06.2001 - 12.2020
VIP Bartender
Avalon / Axis Landsdowne Street
06.1997 - 09.2002
Server, Opening Bartender, Hostess Trainer
Chili's Bar And Grill
09.1996 - 12.1999
Hostess / Front Manager
La Scala
01.1995 - 11.1997
Information Technology (MCSE Network Engineer)
Boston University Business Extension
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