Summary
Overview
Work History
Education
Skills
Certification
VOLUNTEER EXPERIENCE
Affiliations
Timeline
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NICHOLE HODRICK

Stockton,CA

Summary

Passionate and dedicated healthcare professional with over 11 years of experience in pharmacy operations and healthcare management. Seeking admission to the Nell Hodgson Woodruff School of Nursing to pursue a career as a nurse, driven by a strong commitment to patient care, a deep understanding of healthcare operations, and a desire to make a positive impact on the lives of patients.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Pharmacy Operations Manager

Walgreens Pharmacy
02.2024 - Current
  • Monitored and managed the pharmacy budget, optimizing inventory levels to control costs and reduce waste.
  • Supervised and led a team of pharmacy professionals, conducting performance evaluations, coaching, and supporting professional development.
  • Identified and implemented process improvements to enhance operational efficiency and service quality.
  • Collaborated with cross-functional teams to support integrated care and operational goals, maintaining clear communication with staff and stakeholders.
  • Supervised team of 8 pharmacy technicians and helped to resolve issues arising during shifts.

Pharmacy Operations Lead

Rite Aid Pharmacy
05.2014 - 02.2024
  • Supervised and led a team of pharmacists, pharmacy technicians, and support staff, conducting performance evaluations and supporting professional development.
  • Managed daily operations of the pharmacy, including prescription processing, medication dispensing, and inventory management, ensuring efficiency and accuracy.
  • Maintained high standards of customer service, addressing and resolving customer complaints promptly and professionally.
  • Ensured all pharmacy operations complied with federal, state, and local regulations, conducting regular audits and inspections.
  • Supervised team of 5 pharmacy technicians and helped to resolve issues arising during shifts.

Patient Services Navigator

Community Medical Centers
12.2009 - 04.2013
  • Consistently remained professional and poised when dealing with all personnel, even during moments of extreme stress.
  • Increased navigational accuracy by consistently updating and maintaining electronic charts and navigation tools.
  • Promoted safe navigation in restricted visibility situations through proficient use of radar functions like target tracking and range scaling.
  • Managed approximately 30 incoming calls, emails and faxed per day from customers, physicians and other healthcare personnel.
  • Exercised strong decision-making skills during high-stress emergency scenarios while adhering to company policies and procedures.

Education

MBA - Healthcare Management

Southern New Hampshire University
Manchester, NH
12.2024

Bachelor of Science - Health Care Management

San Joaquin Valley College
Visalia, CA
09.2023

Associate of Applied Science - Pharmacy Technology

Heald College
10.2013

High School Diploma -

Franklin High School
06.2001

Skills

  • Patient Care: Extensive experience in patient interaction, medication management, and patient education
  • Healthcare Management: Strong background in healthcare operations, budgeting, and team leadership
  • Communication: Excellent verbal and written communication skills, with a focus on patient and team collaboration
  • Critical Thinking: Ability to analyze complex situations, make informed decisions, and prioritize patient safety
  • Technology Proficiency: Familiar with healthcare software systems, including Teletracking and Microsoft TEAMS

Certification

  • Licensed Pharmacy Technician, CA Board of Pharmacy - March 2013
  • Certified Pharmacy Technician, Pharmacy Technician Certification Board - October 2013
  • CPR/BLS - March 2025

VOLUNTEER EXPERIENCE

Community Health Volunteer California Disaster Healthcare Volunteers (DHV), Stockton, CA 

December 2023

·  Assisted in organizing health awareness campaigns and vaccination drives.

·  Provided educational resources on health and wellness to community members.

·  Supported healthcare professionals in delivering care to underserved populations.

Affiliations

  • American Association of Pharmacy Technicians (AAPT)
  • The Society for Human Resource Management (SHRM)

Timeline

Pharmacy Operations Manager

Walgreens Pharmacy
02.2024 - Current

Pharmacy Operations Lead

Rite Aid Pharmacy
05.2014 - 02.2024

Patient Services Navigator

Community Medical Centers
12.2009 - 04.2013

MBA - Healthcare Management

Southern New Hampshire University

Bachelor of Science - Health Care Management

San Joaquin Valley College

Associate of Applied Science - Pharmacy Technology

Heald College

High School Diploma -

Franklin High School

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