NICHOLE HODRICK
Stockton,USA
Summary
Dedicated professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Travel Technician
Rite Aid Pharmacy
08.2024 - Current
- Managed and maintained over 200 patient records and medication profiles monthly, ensuring 100% accuracy and compliance with HIPAA regulations.
- Prepared and organized reports related to inventory levels, prescription orders, and billing processes, producing over 25 detailed reports per month.
- Assisted with the coordination of pharmacy operations by scheduling appointments and managing calendars for 15+ staff members, improving operational efficiency by 20%.
- Processed over 150 prescription orders weekly, verifying documentation and ensuring timely and accurate billing and insurance claims with a 98% accuracy rate.
- Conducted regular audits of inventory and maintained organized filing systems, tracking medication and supply levels, reducing discrepancies by 15%.
Pharmacy Operations Manager
Walgreen's Pharmacy
02.2024 - 08.2024
- Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
- Evaluated staff performance regularly to ensure established goals are met while providing coaching or corrective action when necessary.
- Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems, resulting in a 20% reduction in stock discrepancies.
- Addressed patient complaints promptly and professionally, collaborating with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved, achieving a 95% satisfaction rate.
- Optimized workflow processes within the pharmacy to reduce wait times for patients by 30% without compromising accuracy or safety standards in prescription fulfillment.
Administrative Assistant
Stockton Unified School District
08.2023 - 05.2024
- Answered a multi-line phone system, routing over 100 calls daily, delivering messages to staff, and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems, ensuring compliance with regulations.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships, contributing to a 90% customer satisfaction rate.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information, achieving a 99% accuracy rate in records.
Lead Certified Pharmacy Technician
Rite Aid
05.2014 - 02.2024
- Increased pharmacy productivity by 25% through effective delegation of tasks among technicians, maximizing team performance.
- Streamlined communication between staff members by implementing an organized system for sharing pertinent information about prescriptions or patient concerns, improving workflow efficiency by 20%.
- Ensured compliance with federal and state regulations regarding pharmaceutical practices, contributing to a 100% success rate during inspections.
- Expanded patient access to medications by processing insurance claims and resolving billing issues, increasing claim resolution efficiency by 15%.
- Trained and mentored over 10 new pharmacy technicians, fostering a supportive learning environment that improved staff retention by 10%.
Education
MBA - Healthcare Management
Southern New Hampshire University
Manchester, NH12.2024
Bachelor of Science - Health Care Management
San Joaquin Valley College
Visalia, CA09.2023
Associate of Applied Science - Pharmacy Technology
Heald College
Stockton, CA10.2013
High School Diploma -
Franklin High School
Stockton, CA06.2001
Skills
- Record Management: Skilled in maintaining and organizing detailed records and documentation
- Scheduling Coordination: Proficient in managing calendars and coordinating appointments to optimize operational efficiency and support team workflow
- Effective Communication: Strong verbal and written communication skills, facilitating smooth information exchange between staff
- Data Entry and Documentation: Accurate in entering and maintaining data related to inventory, and billing, ensuring timely updates and compliance with regulations
- Customer Service: Committed to providing excellent customer service by addressing inquiries and resolving administrative issues related to patient care
Certification
- Licensed Pharmacy Technician, CA Board of Pharmacy, 03/13
- Certified Pharmacy Technician, Pharmacy Technician Certification Board, 10/13
- CPR/BLS, 03/25
Timeline
Certified Pharmacy Travel Technician
Rite Aid Pharmacy
08.2024 - Current
Pharmacy Operations Manager
Walgreen's Pharmacy
02.2024 - 08.2024
Administrative Assistant
Stockton Unified School District
08.2023 - 05.2024
Lead Certified Pharmacy Technician
Rite Aid
05.2014 - 02.2024
MBA - Healthcare Management
Southern New Hampshire University
Bachelor of Science - Health Care Management
San Joaquin Valley College
Associate of Applied Science - Pharmacy Technology
Heald College
High School Diploma -
Franklin High School
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