Nichole Hofmann
Mount Pleasant
Summary
Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Warehouse Employee
Merchandise Outlet
Mount Pleasant
08.2025 - Current
- Coordinated pallet organization for efficient distribution to retail and online stores at merchandise outlet.
Cashier/Customer Service
Merchandise Outlet
Mount Pleasant
12.2024 - 08.2025
- Supported daily operations in Bin store to enhance customer experience and efficiency.
Line Cook
Buffalo Wild Wings
Mount Pleasant
06.2024 - 08.2024
- I coordinated the preparation, cooking, and serving of quality food in a fast-paced kitchen.
Line Cook
Oak Pointe Investments LLC
Mount Pleasant
06.2022 - 05.2024
- I worked full time as a line cook for nearly two years. This position required proper management my time and resources in a high pressure environment. I had the opportunity to grow both professionally and personally during my time at Mountain Town Station.
Cashier/Customer Service
Merchandise Outlet
Mount Pleasant
03.2020 - 07.2021
- Processed customer transactions efficiently at high-volume retail environment.
- Assisted customers with product inquiries and provided recommendations.
- Handled cash, credit, and digital payments accurately and securely.
- Trained new cashiers on company policies and register operations.
- Resolved customer complaints with empathy and professionalism during transactions.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Monitored inventory levels at checkout for timely restocking of supplies.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Executed additional tasks designated by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Helped with purchases and signed customers up for rewards program.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Conducted price checks for special orders or discounts as requested by customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Discounted purchases by scanning and redeeming coupons.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Used suggestive selling techniques to promote add-on sales.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained work area and kept cash drawer organized.
- Built and maintained productive relationships with employees.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Answered customers' questions and provided information on store procedures or policies.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Offered customers carry-out service at completion of transaction.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Adhered to social distancing protocols and wore mask or face shield.
House keeper
Private client
Mount Pleasant
04.2018 - 06.2018
- I help provide a clean, organized home for my clients to come home to.
Weld/Assembly
Delfield Company
Mount Pleasant
06.2016 - 06.2017
- I was part of a manufacturing crew that builds high quality restaurant and school cafeteria equipment.
Barista
The Coffee Beanery
Dearborn
04.2015 - 08.2016
- Open/ Close Coffee shop, Maintain clean and safe work environment with a friendly demeanor. Run register, fill stock, serve customers and promote current specials.
Food service/ Cashier
The Keg
Ithaca
10.2015 - 01.2016
- Take pizza/ sandwich orders, make food, maintain clean and safe work environment. Serve customers and run the cash register.
CLS
Private clients
Mount Pleasant
02.2008 - 02.2015
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Supported client by delivering essential daily living services, promoting dignity and quality of life.
- Facilitated safe transfers of clients using a Hoyer lift for mobility
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
CNA
Primary Home Care
Alma
02.2008 - 01.2015
- Assisted residents with daily living activities and personal care.
- Monitored vital signs and reported changes to nursing staff.
- Maintained cleanliness and safety of resident living areas.
- Documented patient care information accurately in medical records.
- Collaborated with healthcare team to develop care plans for residents.
- Provided emotional support and companionship to residents daily.
- Handled medical equipment and supplies according to safety protocols.
- Trained new staff on best practices for resident care procedures.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Monitored food intake and output consistently throughout each shift.
- Provided emotional support to family members during difficult times.
- Moved residents to various locations in the facility.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Educated patients on self-care techniques that would help them maintain their independence.
- Participated in educational programs designed to improve knowledge of health care practices.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Administered medications under supervision of a licensed nurse.
- Facilitated communication between patients, family members, and healthcare professionals.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Helped residents walk with or without self-help devices.
- Used mobility devices to transport patients.
- Observed and reported unusual symptoms and changes to charge nurse.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Assisted residents in preparing for activities and social programs.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Supported non-ambulatory residents in range of motion exercises.
- Documented activities and recorded information in EMR system.
- Collected specimens, monitored vitals, and maximized patient comfort to maintain optimal environment.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Supplied, collected and emptied patient bedpans on a frequent basis.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Collected specimens from patients for laboratory testing purposes.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
CNA
Masonic Home of Alma
Alma
08.2007 - 02.2009
- Assisted residents with daily living activities and personal care.
- Monitored vital signs and reported changes to nursing staff.
- Maintained cleanliness and safety of resident living areas.
- Documented patient care information accurately in medical records.
- Collaborated with healthcare team to develop care plans for residents.
- Provided emotional support and companionship to residents daily.
- Handled medical equipment and supplies according to safety protocols.
- Trained new staff on best practices for resident care procedures.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Monitored food intake and output according to nursing staff guidelines.
- Provided emotional support to family members during difficult times.
- Transported residents within the facility during scheduled activities.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Facilitated range of motion exercises and rehabilitative activities based on physician instructions.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Educated patients on self-care techniques that would help them maintain their independence.
- Participated in educational programs designed to improve knowledge of health care practices.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Facilitated communication between patients, family members, and healthcare professionals.
- Administered medications under supervision of a licensed nurse.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Helped residents walk with or without self-help devices.
- Used mobility devices to transport patients.
- Observed and reported unusual symptoms and changes to charge nurse.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Distributed drinking water and nourishment to residents.
- Assisted residents in preparing for activities and social programs.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Supported non-ambulatory residents in range of motion exercises.
- Collected specimens, monitored vitals, and maximized patient comfort to maintain optimal environment.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Collected specimens from patients for laboratory testing purposes.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
Education
High School Diploma -
Oasis High School
Mount PleasantCENA - CENA
MPATC
Mount Pleasant, MI 09.2006 - 12.2006
Skills
- Inventory Management
- Logistics Coordination
- Material Handling
- Warehouse Operations
- Order Fulfillment
- Shipping Operations
- Palletizing
- Time Management
- Product Packaging
- Warehouse Maintenance
- Safety Compliance
- Cash Handling
- Point of sale
- POS
- Document filing
- Quality Control
- Verbal communication
- Equipment Maintenance
- Microsoft Excel
- Microsoft Word
- Verbal communication
- Customer service
- Team Collaboration
- Adaptability
- Process Optimization
- Manufacturing processes
- Metal fabrication
- Cash handling
- Stock Office organization
- Warehouse Operations
- Vital signs monitoring
- Patient care documentation
- Assistance with mobility
- Infection control measures
- Medication administration
- Team collaboration
- Time management
- Conflict resolution
- Problem solving
- Emotional support
- Effective communication
- Attention to detail
- Training and mentorship
- Safety compliance
- End-of-life care
- Health monitoring
- Flexibility and adaptability
- Physical stamina
- Maintaining confidentiality
- Patient advocacy
- Feeding assistance
- Compassion and empathy
- Clinical documentation
- Basic life support
- Patient transfers
- Patient care
- Dressing assistance
- Lifting and transferring
- HIPAA compliance
- Bathing assistance
- Emergency response
- Active listening
- Infection control practices
- Wound care
- Problem-solving
- Cultural sensitivity
- Complex Problem-solving
- Toileting assistance
- Compassionate communication
- Multitasking and organization
- Patient hygiene assistance
- Critical thinking
- Medication assistance
- Care plan implementation
- Patient assessments
- Recording vital signs
- Urinary catheter care
- General housekeeping
- Collecting specimens
- Geriatric care
- Supporting personal needs
- Interdisciplinary communication
- Condition monitoring
- Dementia and Alzheimer's care
- Medical records management
- Patient relationship building
- Trustworthy companion
- Observing responses
- Oxygen therapy
- Specimen collection
- Chronic disease management
- Medical terminology
- Ambulation assistance
- Responding to emergencies
- Alzheimer's and dementia care
- Patient-focused care
- Safety precautions
- Vital sign recording
- Helping with medication
- Colostomy care
Certification
Driver's License, driver's license
Additional Information
Authorized to work in the US for any employer. I have numerous other examples of varied work and personal experiences that I use on a regular basis to contribute not only to the workforce, but society in general. If there are any questions, please feel free to ask.
Timeline
Warehouse Employee
Merchandise Outlet
08.2025 - Current
Cashier/Customer Service
Merchandise Outlet
12.2024 - 08.2025
Line Cook
Buffalo Wild Wings
06.2024 - 08.2024
Line Cook
Oak Pointe Investments LLC
06.2022 - 05.2024
Cashier/Customer Service
Merchandise Outlet
03.2020 - 07.2021
House keeper
Private client
04.2018 - 06.2018
Weld/Assembly
Delfield Company
06.2016 - 06.2017
Food service/ Cashier
The Keg
10.2015 - 01.2016
Barista
The Coffee Beanery
04.2015 - 08.2016
CLS
Private clients
02.2008 - 02.2015
CNA
Primary Home Care
02.2008 - 01.2015
CNA
Masonic Home of Alma
08.2007 - 02.2009
CENA - CENA
MPATC
09.2006 - 12.2006
High School Diploma -
Oasis High School