Nichole Hogan
Harveys Lake,PA
Summary
Driven and resourceful administrative professional with twenty+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Resourceful and experienced worker offering expertise in confidentiality, time management, and delegation of tasks. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Superintendent's Assistant
Department of Corrections- SCI Dallas
12.2021 - Current
- Handle confidential and sensitive information with discretion and tact.
- Manage executive calendars, scheduling meetings and appointments.
- Use advanced software to prepare documents, reports, and presentations.
- Organize and coordinate meetings.
- Update spreadsheets and databases to track, analyze, and report on performance and sales data.
- Manage phone and email correspondence and handled incoming and outgoing mail and faxes.
- Create and maintain detailed administrative processes and procedures to drive efficiency and accuracy.
- Facilitate timely delivery of special projects to meet organizational and departmental objectives.
- Prepare Annual Goals and Objectives and Annual Facility Narrative.
- Alternate Video Coordinator.
- Arrange on site visits for attorneys, sheriffs and other professional visits.
- Coordinate requests by Sexual Offenders Assessment Board staff to interview inmates and obtain records.
- Review legal requests for Release of Information and process.
- Ensure Annual Operation Inspections are documented and Plan of Actions are submitted in a timely manner.
- Coordinate Records Retention of documents.
- Coordinate/Complete US Census requests.
- Manage questions/concerns with staff and outside agencies, including inmate families.
- Coordinates legal calls with inmates and their attorneys.
- Answered high volume of phone calls and email inquiries.
- Public Information Officer
- Litigation Liaison
- Visitor Quality Assurance Program Coordinator
- Facility Policy Coordinator
- Grievance Coordinator
- Accreditation Coordinator
Administrative Officer
Department of Corrections- SCI Dallas
07.2021 - 12.2021
- Maintained accurate records, ensuring timely processing of reports and documents.
- Managed files and records for institution and adhered to safety procedures to prevent breaches and data misuse.
- Enhanced overall office productivity through effective management and coordination of daily tasks.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Contributed to successful projects by providing essential administrative support and resource management.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Created, prepared, and delivered reports to various departments.
- Assisted in achieving company objectives through active participation in strategic planning sessions and goal setting initiatives.
- Proofread and edited documents for accuracy and grammar.
- Assisted the Grievance Coordinator in grievance process.
- Assisted in accreditation process.
- Public Information Officer back up
- Coordinated Legal Calls for inmates and attorneys.
- Managed questions/concerns with staff and outside professional agencies.
Clerk Typist II
Department of Corrections- SCI Dallas
04.2019 - 07.2021
- Increased operational efficiency through proficient use of office equipment such as printers, copiers, scanners, and computers.
- Eased workload for managers by taking on delegated tasks efficiently without compromising quality or attention to detail.
- Optimized time management by effectively multitasking across various responsibilities while adhering to strict deadlines.
- Assisted in project completion by providing essential clerical support such as copying, scanning, and faxing documents.
- Assisted in maintaining a clean and orderly office space, contributing to a productive work environment for all team members.
- Maintained a high level of confidentiality when handling sensitive information, ensuring the privacy of clients and colleagues alike.
- Corrected grammar, spelling, and syntax mistakes in records.
- Expedited report generation by compiling data accurately from various sources for supervisors'' review.
- Preserved seamless operations during staff absences by stepping in to cover additional responsibilities as needed.
- Reviewed records, paperwork, and orders for errors and resolved issues with minimal direction.
- Answered and routed incoming calls and took messages when personnel were unavailable.
- Typed official correspondence and reports from handwritten notes and other information sources.
- Organized and maintained precise confidential files.
- Prepared statistical reports with relevant company data and statistics.
- Prepared data by compiling and sorting information.
- Interacted with public on phone and at reception desk to answer questions and resolve issues.
- Entered data into databases in alphabetic and numerical order.
- Used specialized techniques and shortcuts to improve typing speed and meet deadlines.
- Verified data entered into database by reviewing, correcting and deleting data.
- Typed letters, memos and other correspondence for staff, using various software programs.
Acting Superintendent's Assistant
Department of Corrections- SCI Dallas
07.2018 - 04.2019
- Grievance Coordinator
- ACA Coordinator
- Public Information Officer
- Administrative Duty Officer
- Litigation Coordinator
- Facility Policy Coordinator
- Coordinate Legal Calls
- Coordinate and Conduct Institutional Tours
- Conduct Monthly Facility Tours
- Conduct PREA Rounds
- Manage questions/concerns with staff and outside agencies, including inmate families
- Answered high volume of phone calls and email inquiries.
- Handled confidential and sensitive information with discretion and tact.
- Used advanced software to prepare documents, reports, and presentations.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Volunteered to help with special projects of varying degrees of complexity.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Performed research to collect and record data.
- Transcribed and organized information to assist in preparing speeches and presentations.
Superintendent's Clerk Typist II
Department of Corrections- SCI Dallas
12.2012 - 07.2018
- Process Grievances/Appeals
- Serves as back up grievance coordinator
- Aides Superintendent’s Assistant with processing litigation
- Type correspondence letters
- Certified on NCIC/CLEAN System
- Travel arranger; Timekeeper; SAP System
- Experienced with Microsoft Office (Word, Excel, Outlook, PowerPoint)
- JNET certified
- Dispatcher for Maintenance Department; addressing problems and requests by transmitting information or providing solutions, relay work orders, messages, and information to or from work crews, supervisors.
Administrative Assistant and Phlebotomist
Department of Corrections- SCI Dallas
03.2005 - 11.2012
- Document and update inmate medical files
- Maintain par levels for pharmacy and lab
- Manage receipts and invoicing for supplies ordered
- Schedule approximately six hundred inmates monthly for blood work
- Prepare daily call outs
- Maintain and organize information files in master database
- Daily venipuncture procedures/Weekly Restricted Housing Unit venipuncture
- Answer Inmate Request Slips
Education
High School Diploma -
Northwest Highschool
Shickshinny, PA01-1998
Skills
- Schedule & calendar planning
- File organization
- Office administration
- Strong problem solver
- Phone etiquette
- Information confidentiality
- Professional and mature
- Office management
- Excel spreadsheets
- Staff management
- Interpersonal communication
- Document preparation
- Task delegation
- Scheduling
- Strategic planning
- Schedule management
- Executive support
- Resourceful
- Policy enforcement
- Administrative support
- Project management
- Conflict management
- Mail handling
- Filing and data archiving
- Report writing
- Risk management
- Performance improvement
- Appointment setting
- Payroll
- Bookkeeping
- Calendar management
- Multi-line phone proficiency
- Proofreading
- Business administration
- Report analysis
- Spreadsheet tracking
- Project oversight
- Report development
- Presentation development
- Travel arrangements
- Report generation
- Videoconference preparation
- Business writing
- Business correspondence
- Extensive vocabulary
- Legal administrative support
- Administrative support specialist
- Teamwork and collaboration
- Time management
- Reliability
- Excellent communication
- Critical thinking
- Clear communication
Accomplishments
Providing program coordination and administrative assistance with the inmate grievance process. Recording grievances, performing initial reviews, and monitor a tracking system for timely grievance responses. Completing with the American Correctional Association (ACA) accreditation, coordinate legislative visits, and prepare correspondence. Having excellent communication skills to liaise with inmates and their family members, along with the ability to perform work with considerable independence while maintaining consistency with established policies and procedures.
Certification
- JNET and CLEAN Certifications
- Required training from Department of Corrections
Timeline
Superintendent's Assistant
Department of Corrections- SCI Dallas
12.2021 - Current
Administrative Officer
Department of Corrections- SCI Dallas
07.2021 - 12.2021
Clerk Typist II
Department of Corrections- SCI Dallas
04.2019 - 07.2021
Acting Superintendent's Assistant
Department of Corrections- SCI Dallas
07.2018 - 04.2019
Superintendent's Clerk Typist II
Department of Corrections- SCI Dallas
12.2012 - 07.2018
Administrative Assistant and Phlebotomist
Department of Corrections- SCI Dallas
03.2005 - 11.2012
High School Diploma -
Northwest Highschool
Similar Profiles
Michael EdwardsMichael Edwards
Registered Nurse Supervisor at Pa Department of Corrections SCI Mercer & SCI AlbionRegistered Nurse Supervisor at Pa Department of Corrections SCI Mercer & SCI Albion
Rita MissigmanRita Missigman
Registered Nurse at SCI Dallas, Pennsylvania Department Of CorrectionRegistered Nurse at SCI Dallas, Pennsylvania Department Of Correction
Connie BarberConnie Barber
LPN at Department of Corrections SCI CAMP HILLLPN at Department of Corrections SCI CAMP HILL