Hi, I’m
Nichole Holmes
Warranty Support Specialist
Saginaw,MI
The reasonable man adapts himself to the world: the unreasonable one persists in trying to adapt the world to himself. Therefore all progress depends on the unreasonable man.
George Bernard Shaw
Summary
Personable and dedicated Customer Support Specialist with extensive experience in the automotive industry. Solid team player with a strong work ethic, upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
21
years of professional experience
Work History
Morley CompanySaginaw, Michigan
Warranty Support Specialist
01.2017 - Current
Job overview
- Assist dealers with problems or questions regarding claims and processes.
- Process claims for payment or forward to appropriate personnel for further investigation.
- Collaborate with fellow team members to manage large volume of claims.
- Check documentation for appropriate coding, signatures, catching errors and providing clear direction.
- Identify and resolve issues to maintain connectivity and minimize claim turnaround time.
- Maintain up-to-date knowledge of changes in guidelines, new directions and technical developments through reading and training.
- Maintain positive working relationships with dealers and warranty administrators.
- Answer dealer phone calls and emails in a timely fashion.
Gateway Financial SolutionsSaginaw, MI
Administrative Assistant/Warranty Clerk
09.2012 - 01.2017
Job overview
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Responded effectively to sensitive inquiries or complaints.
- Maintained accurate department and customer records.
- Assisted claimants, providers and clients with problems or questions regarding warranty claims.
- Entered new vehicle deals in the computer.
- Handled billing related activities focused on warranty submissions.
Covenant Health HospitalSaginaw, MI
Certified Nursing Assistant
09.2002 - 07.2011
Job overview
- Answered signal lights, bells or intercom systems to determine resident needs.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Used mobility devices to transport patients.
- Helped residents walk with or without self-help devices.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Education
Northwood UniversityMidland, MI
BBA from Business Administration And Management
05.2010
Skills
- Analytical and Methodical
- Account Administration
- Error Detection
- Customer Service Support
- Organizational Skills
- Issue and Resolution Tracking
- Attention to Detail
- Multitasking and Prioritization
- Microsoft Windows and Office
- Verbal and Written Communication
- Collaborative Team Player
- Active Listening
- Friendly and Patient
- Conflict Resolution
- Positive and Upbeat
- Time Management
- Customer Communication and Empathy
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Warranty Support Specialist
Morley Company
01.2017 - Current
Administrative Assistant/Warranty Clerk
Gateway Financial Solutions
09.2012 - 01.2017
Certified Nursing Assistant
Covenant Health Hospital
09.2002 - 07.2011
Northwood University
BBA from Business Administration And Management
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