Nichole Howell
Anaheim,CA
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
15
15
years of professional experience
Work History
Accounts Receivable Specialist
Robert Half - Apex Systems
2020.12 - 2022.10
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Monitored accounts to verify compliance with payment terms and schedules.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Developed and maintained positive relationships with clients to maximize collections.
- Generated monthly accounts receivable reports to submit developments for management review.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Prepared financial statements to provide results of operations, financial position and cash flow.
- Handled day-to-day accounting processes to drive financial accuracy.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Input financial data and produced reports using [Software].
- Supported management by processing invoices and documents with consistent on-time delivery.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Matched purchase orders with invoices and recorded necessary information.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
- Maintained account accuracy by reviewing and reconciling checks monthly.
Logistics Specialist
Owens & Minor, Manufacturing Services
2017.12 - 2020.07
- Retrieving packing slips/ BOLS and PODS for previous orders
- Dispatching and routing drivers to various hospitals for delivery of medical products
- Scheduling flights for emergency medical supply deliveries
- Managing relationships with and updating records for various medical vendors
- Troubleshooting and resolving order holds
- Updating pharmacy license information for various clients
- On call customer service
- Data entry
- Managed time efficiently in order to complete all tasks within deadlines
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Identified issues, analyzed information and provided solutions to problems
- Coordinated incoming and outgoing shipments to maintain schedules.
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
- Built long-term relationships due to prompt and courteous service.
- Issued timely and accurate responses to both internal and external inquiries.
Onboarding Specialist
Apex Systems, Robert Half Staffing
2017.08 - 2017.12
- Contacting potential employees to assist with pre employment paperwork
- Verifying background checks
- Setting appointments for pre employment drug tests
- Assisting potential employees with completing I-9 forms
- Locating notaries for potential employees
- Daily Excel reports
- Customer follow ups
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes
- Put together employee files and collected required digital or physical information to meet requirements
- Reviewed onboarding processes regularly, identifying and correcting deficiencies
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior
Lead Auto Sales Agent
AAA Mid- Atlantic
2015.06 - 2017.06
- Reception
- Office administration
- Opening and closing the office
- Confirming and balancing all sales transactions
- Meeting monthly sales, insurance and quality quotas
- Data entry, Word processing, Excel formatting
- Customer service/ membership record maintenance
- Scheduling appointments
- Financial assistance – credit cards and foreign currency
Claims Intake Coordinator
Capital One
2013.07 - 2014.11
- Receiving inbound calls from customers who want to dispute/inquire about particular transactions
- Determining fraud versus dispute based on account history and information provided from the customer
- Merchant Conference calls to resolve customers concerns
- Monitoring claims and updating customers on their claim status
- Documenting all case information in various bank systems
- Customer call backs
Office administration
AAA Headquarters
2011.10 - 2013.06
- Making and receiving customer service calls
- Assisting all locations, branches, departments and employees for North and South Carolina
- Membership and account maintenance
- Processing claims and reimbursements
Customer Service
Convergys- OnStar
2009.07 - 2011.10
- Receiving inbound calls in a high volume call center
- Meeting daily sales quotas
- Navigational routing
- Data entry
- Vehicle diagnostics
- Call transfers
- Emergency roadside set up
Customer Service/ Sales
Pepsi Bottling Group
2007.11 - 2008.12
- Making outbound sales calls to Pepsi clients
- Receiving inbound customer service calls
- Data entry and word processing
- Suggestive sales
- Campaign quotas
Education
Bachelor of Arts - Digital Film Making & Video Production
The Art Institute of Charlotte
Charlotte, NC2011
High School Diploma - undefined
Hermitage High School
Richmond, VA2005
High School Diploma -
Henrico High School
Richmond, VA2005
Skills
- Employee and Applicant Assessment
- Performance Improvement
- Training Development and Execution
- Consultative Sales Approach
- Client Correspondence
- Employee Orientation
- Microsoft Excel
- Industry-Specific HR Regulations
- Administrative Support
- Customer Service and Assistance
- Database Maintenance
- Eligibility Determinations
- Employee Timesheet Processing
Timeline
Accounts Receivable Specialist
Robert Half - Apex Systems
2020.12 - 2022.10
Logistics Specialist
Owens & Minor, Manufacturing Services
2017.12 - 2020.07
Onboarding Specialist
Apex Systems, Robert Half Staffing
2017.08 - 2017.12
Lead Auto Sales Agent
AAA Mid- Atlantic
2015.06 - 2017.06
Claims Intake Coordinator
Capital One
2013.07 - 2014.11
Office administration
AAA Headquarters
2011.10 - 2013.06
Customer Service
Convergys- OnStar
2009.07 - 2011.10
Customer Service/ Sales
Pepsi Bottling Group
2007.11 - 2008.12
Bachelor of Arts - Digital Film Making & Video Production
The Art Institute of Charlotte
High School Diploma - undefined
Hermitage High School
High School Diploma -
Henrico High School
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