Nichole Hundley
Lexington,SC
Summary
Experienced professional with a strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving to ensure customer satisfaction and loyalty. Collaborative team player who is adaptable to changing needs and consistently focused on achieving efficient and empathetic service. Recognized for reliability and proactive approach in meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Personal Assistant to Managing Director
Instacart
01.2022 - Current
- Using a mobile app I accept orders and grocery shop for customers and either leave them at the store to be picked up by them or deliver them to the door. I average between 6-10 batches per shift and have maintained a Platinum Cart status as well as a 5 star rating. I've been doing this job until now because it has given me the flexibility needed. My mother has had a lot of medical issues that surfaced in the last year and a half that have needed more of my immediate attention. Instacart has been convenient for me to work around Doctors Appointments I had to take her to, etc. Now that I've gotten her set up with the care she needs, I am ready to return to a more stable working environment.
Cashier/Shift Lead
Food Lion
06.2023 - 12.2023
- Cross trained as a shift lead to help fill in positions when needed. In that role, scheduled cashier meal breaks and handled returns, money orders, lottery sales and any customer questions or complaints. Retrieved change for fellow cashiers when needed and performed over-rides as well as gathered money from registers when the went over a certain amount
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Processed refunds and exchanges in accordance with company policy.
Personal Assistant to Managing Director
Connectedwerise.org
10.2021 - 04.2022
- Attended BNI meetings as well as any other meetings scheduled by owner with fellow small business owners
- Maintained communication between all business contacts and organized social media marketing for company and all planned events
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Due to unforeseen illness by owner, she had to terminate business due to her health
Scheduling Coordinator & Office Manager
Visiting Angels
06.2017 - 01.2019
- Identified staff vacancies, recruited, interviewed and selected applicants, cutting overtime by 30%
- Conducted orientations and presented training seminars for new-hires including HIPAA, Infection Control, OSHA, and Blood Borne Pathogens as well as Alzheimer's and Dementia care
- Served as link between clients and employees by handling questions, comments and concerns and helping resolve work-related problems
- Scheduled between 800-1000 hours for aids and caregivers and confirmed with Clients, as well as acting as liaison between clients and caregivers by coordinating client preferences with caregiver attributes
- Responsible for intake of clients to Agency by assisting families with information on Agency Services and by going out to potential clients' homes to make assessments, help put together care plans for families, and inform them of any other resources that may be available to them in their given circumstances
- Managed time sheets and assured compliance to care plans
- Managed daily adherence to schedule by caregivers
- Communicated with clients and caregivers of any schedule changes, cancellations or additions
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Acted as on-call Manager during non-business hours for seven days, every other week
- Drafted and maintained detailed notes of caregiver interaction and communication with families
- Documented caregiver injuries and complied with policies and procedures to address these occurrences
- Reviewed incident reports for accuracy
- Performed data entry daily
- Provided excellent customer service and support skills to clients and strictly adhered to all company policies and procedures
- Developed strong working relationships with management, clients and employees through effective scheduling and communication skills
CNA
Visiting Angels
03.2015 - 06.2018
- Positioning and transfer assistance
- Assistance with ADLs including but not limited to bathing, dressing, meal prep and feeding assistance, incontinent care, ambulatory assistance and general companionship
- Maintained tight bonds with clients as well as family members and assisted with doctors appointments as well as light housekeeping and cognitive stimulation
- Kept detailed notes on clients general welfare and daily physical, mental and emotional status
- Supported needs of 13+ residents under long-term care.
Education
Some College (No Degree) - Nursing Assistant Certification
Horry-Georgetown Technical College
Myrtle Beach, SCAssociate of Science - Registered Medical Assistant
Daytona College
Ormond Beach, FL01.2012
Skills
- Time-Management
- Dependability
- Attention to Detail
- Organizational Skills
- Excellent multi-tasking ability
- Customer Relations
- Clear oral/written communication
- Customer Service
- Problem-solving skills
- Cash Handling Accuracy
- Cash Register Operation
- POS System Operation
- Payment Processing
- Inventory Control
Timeline
Cashier/Shift Lead
Food Lion
06.2023 - 12.2023
Personal Assistant to Managing Director
Instacart
01.2022 - Current
Personal Assistant to Managing Director
Connectedwerise.org
10.2021 - 04.2022
Scheduling Coordinator & Office Manager
Visiting Angels
06.2017 - 01.2019
CNA
Visiting Angels
03.2015 - 06.2018
Associate of Science - Registered Medical Assistant
Daytona College
Some College (No Degree) - Nursing Assistant Certification
Horry-Georgetown Technical College
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