Nichole James
Summary
Customer-facing team player with over 10 years experience serving others.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Security Guard
Marksman Security
09.2023 - Current
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Security Guard
Allied Universal Security Services
02.2023 - 09.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Online Personal Shopper
Walmart
08.2022 - 02.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Assisted both customer service and stocking departments as needed.
Customer Service Staff
Publix Supermarket
02.2016 - 07.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Opening and closing cash duties including but not limited to: balancing registers, ordering adequate change for daily operations, making cash deposits up to $50,000.
Lead Visual Merchandiser
Forever 21
08.2013 - 02.2016
- Created clothing and jewelry displays to increase store traffic
- Supervised up to 30 employees during each shift, including training new hires and updating the team on promotions and policies
- Collaborated with members from different departments to make sure the whole store display was cohesive
- Created weekly schedules for the team according to availability
Education
High School Diploma -
Coral Glades High School
Coral Springs, FL05.2006
Skills
- Conflict resolution techniques
- Risk assessment and management
- Health and safety regulations
- Sales and marketing
- Team development
- Cultural awareness
Certification
- CPR Certified as of February 2023
Timeline
Security Guard
Marksman Security
09.2023 - Current
Security Guard
Allied Universal Security Services
02.2023 - 09.2023
Online Personal Shopper
Walmart
08.2022 - 02.2023
Customer Service Staff
Publix Supermarket
02.2016 - 07.2022
Lead Visual Merchandiser
Forever 21
08.2013 - 02.2016
- CPR Certified as of February 2023
High School Diploma -
Coral Glades High School
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