Nichole James
Tamarac,FL
Summary
Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Security Guard
Allied Universal Security Services
02.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Customer Service Staff
Publix Supermarket
02.2016 - 07.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Opening and closing cash duties including but not limited to: balancing registers, ordering adequate change for daily operations, making cash deposits up to $50,000.
Lead Visual Merchandiser
Forever 21
08.2013 - 02.2016
- Create clothing and jewelry displays to increase store traffic
- Supervised up to 30 employees during each shift, including training new hires and updating the team on promotions and policies
- Collaborate with members from different departments to make sure the whole store display was cohesive
- Creating weekly schedules for the team according to availability
Sales Associate
Macy’s
10.2014 - 03.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Dealer Clerk
Broward Express Auto Tag Agency
06.2006 - 08.2008
- Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
Education
Nursing
Florida Agricultural And Mechanical University
Tallahassee, FLAssociate of Science - Healthcare Management
Broward College
Fort Lauderdale, FL06.2024
High School Diploma -
Coral Glades High School
Coral Springs, FL05.2006
Skills
- CPR Certified
- Security Guard Certification
- Health & Safety Management
- Client/Relationship Building
- Business Process Analyst
- Learning Strategies
Accomplishments
Each employment agency has trained me to be more efficient and effective in time management as well as team building exercises
Certification
CPR Certification
Timeline
Security Guard
Allied Universal Security Services
02.2023 - Current
Customer Service Staff
Publix Supermarket
02.2016 - 07.2022
Sales Associate
Macy’s
10.2014 - 03.2015
Lead Visual Merchandiser
Forever 21
08.2013 - 02.2016
Dealer Clerk
Broward Express Auto Tag Agency
06.2006 - 08.2008
Nursing
Florida Agricultural And Mechanical University
Associate of Science - Healthcare Management
Broward College
High School Diploma -
Coral Glades High School
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