Summary
Overview
Work History
Education
Skills
Professional Awards And Recognition
Professional References
Professional Affiliations And Community Service
Accomplishments
Timeline
Generic

NICHOLE J. MORRIS

Abilene

Summary

Dynamic and motivated self-starter with a successful record in diverse organizations and outside entities. Highly effective as a team member or working independently. Skilled leader experienced in enhancing organizational efficiencies, implementing focused process improvements, and formalizing processes and procedures in high-pressure environments. Demonstrated success in customer care, sales, logistics, management, and administration, consistently delivering projects safely and meeting or exceeding established deadlines. Committed to providing exceptional customer care with a proven track record of 100% devotion and loyalty.

Operations professional with proven track record in optimizing daily functions and enhancing team performance. Valued for strong organizational skills and ability to adapt to changing priorities. Highly reliable and committed to fostering collaborative work environments to achieve operational goals.

Professional operations expert with strong focus on team collaboration and achieving results. Skilled in process optimization, resource management, and strategic planning. Known for flexibility and reliability, adapting seamlessly to changing needs. Proven track record in driving operational efficiency and fostering productive work environment.

Offering strong foundation in organizational leadership and quick ability to learn and adapt in new environments. Produces efficient management practices and effective problem-solving skills essential for operational management. Ready to use and develop analytical capabilities and team leadership in Desired Position role.

Diligent Desired Position with solid background in daily operations management. Successfully streamlined workflows and improved team efficiency through strategic planning and resource allocation. Demonstrated strong leadership and problem-solving abilities to drive operational excellence.

Seasoned Operations Manager and talented leader with Number years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Developed key skills in fast-paced, dynamic environment overseeing daily operations. Expertise in team leadership, process optimization, and strategic planning, seeking to transition into new field. Capable of leveraging organizational and leadership skills to drive success in different industry.

Overview

12
12
years of professional experience

Work History

Daily Operations Manager

160 Promotions and Scrubs
04.2024 - Current
  • Negotiated contracts with suppliers, reducing costs without compromising quality or delivery timelines.
  • Reduced downtime by proactively identifying potential issues and addressing them before they escalated.
  • Collaborated cross-functionally to identify opportunities for process improvement and increased efficiency.
  • Analyzed performance metrics to make data-driven decisions that improved overall operations efficiency.
  • Implemented inventory management systems to maintain optimal stock levels and reduce waste.
  • Developed strong relationships with vendors, securing timely deliveries and favorable terms.
  • Enhanced employee satisfaction through regular team-building activities and transparent communication.
  • Conducted regular audits of company processes, implementing necessary changes to ensure compliance with industry standards.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Office Assistant/Receptionist

Security Title
11.2020 - 04.2024


  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Supported executive staff with well-prepared reports, presentations, and meeting materials.
  • Improved data accuracy, entering and updating records in database with keen eye for detail.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.

Store Manager / Lead Sales Representative / Safety Program Manager

Martin Appliance/Greystone Kitchens
09.2015 - 05.2019
  • Delivered customer-focused solutions spanning retail appliance sales and home renovations.
  • Managed all critical store functions, including sales and quote generation.
  • Implemented timelines for personnel tasks and facilitated communication with supervisors, leading to significant expansion in home renovation business.
  • Maintained training programs focused on adherence to OSHA requirements, promoting workplace safety.
  • Consistently delivered exceptional customer service, cultivating strong relationships with a substantial base of repeat customers.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

Store Manager / Inventory Specialist

Piercing Pagoda
09.2012 - 04.2015
  • Executed jewelry sales operations while offering professional ear piercing.
  • Achieved consistent success in optimizing management processes.
  • Facilitated a 27-month streak of exceeding sales goals through strategic information management.
  • Exhibited extraordinary passion in accounting, enabling successful maintenance of profitability despite anticipated decline in sales.
  • Enhanced customer experience with diverse range of jewelry offerings.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.

Education

High School Diploma - Childcare

South Division High School
Milwaukee, WI
06.1990

Skills

  • Workplace safety
  • Scheduling coordination
  • Lean principles
  • Customer service
  • Planning and implementation
  • Team leadership
  • Project planning and development
  • Decision-making
  • Problem-solving
  • Operational efficiency
  • Organizational management
  • Maintaining compliance
  • Policies and procedures implementation
  • Health and safety compliance
  • Employee motivation
  • Sales presentations
  • Client relations
  • Customer relationship management
  • Work flow planning
  • Operations management

Professional Awards And Recognition

  • Dorothy Flatley Award, 2013, given annually for extraordinary, inspirational support to Navy families
  • Certificate of Appreciation, 2016, awarded in recognition of service as the Maritime Patrol and Reconnaissance Weapons School Ombudsman

Professional References

  • Jeff Martin, Owner, Martin Appliance/Greystone Kitchens, 9456 Phillips Hwy #9, Jacksonville, FL 32256, (904) 219-4106
  • Micah Ray, Assistant Manager, Martin Appliance/Greystone Kitchens, (904) 962-5153
  • Kristyn Jones, Office Manager, Security Title, 4400 Buffalo Gap Road, Suite 2200, Abilene, Texas 79606, (325) 370-8780

Professional Affiliations And Community Service

  • Event Coordinator, Security Title, 05/01/22, Coordinated an appreciation event for 125 members of the local real estate community with a limited budget, personally selected the venue, food, refreshments, door prizes, decorations, and entertainment.
  • Volunteer Outreach - Coordinator, Security Title, 12/01/21, Coordinated with the local Abilene Blood Drive affiliates to establish a blood drive event at the building Security Title is located.
  • Ombudsman, Maritime Patrol and Reconnaissance Weapons School, 06/01/15, 06/01/17, Served as an information link between command leadership and Navy families.
  • Family Readiness Group President, Patrol Squadron Eight, 06/01/12, 06/01/15, Helped plan, coordinate and conduct informational, morale building, and social activities to enhance family preparedness and command mission readiness.
  • Supporter, One Blood, 01/01/08, 08/01/18, Donated a grand total of 8.25 gallons of blood platelets, helping patients in the North Florida/Southern Georgia area.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 20 staff members.
  • Promoted to Store Manager after 3 years with the company.

Timeline

Daily Operations Manager

160 Promotions and Scrubs
04.2024 - Current

Office Assistant/Receptionist

Security Title
11.2020 - 04.2024

Store Manager / Lead Sales Representative / Safety Program Manager

Martin Appliance/Greystone Kitchens
09.2015 - 05.2019

Store Manager / Inventory Specialist

Piercing Pagoda
09.2012 - 04.2015

High School Diploma - Childcare

South Division High School
NICHOLE J. MORRIS