Nichole Johnson

• Manage budget tracking and financial reporting processes,
  supporting optimal resource allocation and fiscal responsibility in 2237s, and 1358s.
  
• Perform wide-ranging administrative, financial, and service-related functions.
  
• Purchase Card Holder NHFS
  
• Primary timekeeping for NHFS and BioMed backup timekeeper
  
• Perform clerical organization, answer phones, track and manage record file system for NHFS administration office.
  
• Developed and implemented strategies to streamline office operations like timekeeping, records management, meetings, and budget running balances.
  
• Provide exceptional customer service when responding to inquiries from internal/external customers and/or stakeholders.
  
• Proven ability to learn quickly and adapt to new situations.
  
• Self-motivated, with strong sense of personal responsibility.
  
• Learned and adapted quickly to new technology and software applications.
  
• Increased customer service success rates by quickly resolving issues like training/assistants on ePerformance system, HRsmart system and GovTA(vatas).
  
• Developed strong relationships with other departments within Phoenix VA and contractors, vendors and partners to ensure timely delivery of goods/services necessary for veteran care.
  
• Partnered with management team to coordinate on-boarding and off-boarding processes.
  
• Helped employees register for benefits programs using online portals like WorkLife Benefits and MyPay.
  
• Scheduled and coordinated interviews between hiring managers and potential candidates, for Hospitality and Summer Research Program.
  
• Participate in recruitment and selection process for new hires.
  
• Demonstrate respect, friendliness, and willingness to help wherever needed.
• Identify issues, analyze data, and provide solutions to problems.
• Boosted employee morale by addressing concerns promptly and fostering positive work environment. · Manage and maintain electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
• Resolve issues through active listening and open-ended questioning, escalating major problems to manager. · Use critical thinking to break down problems, evaluate solutions and make decisions. · Organized and detail-oriented with strong work ethic.
• Provide professional services and support in a dynamic and diverse work environment.

Phoenix VA Health Care System - NHFS Health Tech (Dietetics) Phoenix, AZ • 02/2009 - 05/2019

• Delivered exceptional level of service to Nursing/Doctors by listening to concerns and answering questions and provide items that staff may need to better serve patient's needs. Example: tube feedings and nourishments.
• Communicates with Dietitians daily to ensure excellent patient care and optimal patient outcomes.
• Input information from customer calls and onsite service visits into company's system using (Computrition, VISTA, VATAS).
• Streamlined operations by organizing files and documents to implement workflow and organization. Example: transitioning computer system from VISTA to Computrition, manually organizing all aspects of patient's dietary needs while admitted.
• Placing order through VISTA.
• Record management
• Uploaded files into department's S drive.
• Prime vendor invoice reconciliation
• Purchase Card experience
• Fund Control & budget management
• Run and review food service production and conflict reports while acting on any errors to ensure patient safety and to minimize cost.
• Notify supervisors of errors in software functions and assist with finding solutions.
• Tracking tube-feeding products usage.
• Create diet orders with computer system Computrition.
• Handled and processed confidential information (HIPPA Policy).
• Primary timekeeper for all department employees.
• Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock.
• Created and maintained spreadsheets using Word/Excel functions.
• Maintain electronic and hard files by scanning with Canon.

• In emergency, assume responsibility for opening kitchen doors, allocating tasks to staff, and providing assistance as required to guarantee completion.
  
  Promoted positive dining experience for veterans by accommodating special requests and promptly addressing any concerns or issues.
• Collaborated with team members to ensure timely delivery of veterans orders.
• Ensured consistency in dish quality by closely monitoring seasoning, taste, presentation, and portion control.
• Set up and prepared cooking supplies and workstations to maximize productivity.
• Trained new staff members on proper cooking techniques, safety procedures, and equipment usage for optimal performance.
• Measured, weighed, and mixed appropriate ingredients according to recipe directions.
• Maintained clean and sanitary kitchen environment, adhering OSHA and department policies.
• Consistently met or exceeded food safety standards through diligent temperature checks, safe storage practices, and proper handling techniques.
• Trained and supervised new kitchen staff on food preparation and safety protocols.