Nichole Kelley
Santa Rosa,CA
Summary
Organized Receptionist Administrator with great time management, multitasking and scheduling skills. Works well in fast-paced, changing and challenging environments. Dependable in handling operational needs and improving office performance.
Overview
3
3
years of professional experience
Work History
Receptionist Administrator
O'Grady Plumbing
San Francisco, CA - California
04.2009 - 04.2011
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Assisted with administrative tasks such as data entry into company databases.
- Created spreadsheets to track customer information such as contact details and preferences.
- Responded promptly to emails from customers and other departments within the organization.
Front Desk Agent
Travelodge at the Presidio
San Francisco, CA - California
01.2008 - 07.2010
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Scheduled reservations for groups and special events.
- Inputted guest information into computer system accurately and securely.
Education
Certificate - Community Health Worker
City College of San Francisco
San Francisco, CA01-2022
Some College (No Degree) - Medical
Santa Rosa Junior College
Santa Rosa, CASkills
- Maintenance tracking
- Confidential information management
- Visitor access management
- Mail handling
- Supply oversight
- Scheduling appointments
- Visitor assistance
- Call handling
- Credit and collections
Timeline
Receptionist Administrator
O'Grady Plumbing
04.2009 - 04.2011
Front Desk Agent
Travelodge at the Presidio
01.2008 - 07.2010
Certificate - Community Health Worker
City College of San Francisco
Some College (No Degree) - Medical
Santa Rosa Junior College
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