NICHOLE KELLEY

Caregiver and receptionist with extensive experience spanning over two decades in delivering compassionate care and exceptional customer service. Adept at managing front desk operations, optimizing appointment scheduling, and maintaining detailed records to enhance client satisfaction. Committed to fostering a supportive environment through effective communication and process improvement, leveraging skills in team leadership and time management. Compassionate [Job Title] possesses gentle touch and caring attitude centered on treating people with dignity and respect. Expertise in [Area of expertise]. Collaborative team player with strong clinical and interpersonal skills. Available [Number] hours per week, weekends and evenings.

• Managed front desk operations, enhancing guest satisfaction and streamlining check-in processes.
• Resolved guest inquiries efficiently, leading to improved customer feedback and repeat bookings.
• Coordinated with housekeeping to ensure timely room availability, boosting occupancy rates.
• Implemented new booking system, reducing check-in time by 12% and increasing efficiency.
• Trained new staff members, fostering a collaborative and supportive team environment.
• Welcomed guests, managed reservations, and resolved issues at Travelodge front desk. Improved customer satisfaction through prompt, friendly service.
• Streamlined check-in process, reducing wait times and enhancing guest experience. Consistently met occupancy targets through effective upselling techniques.
• Managed front desk operations, enhancing customer satisfaction through effective communication.
• Coordinated appointment scheduling, optimizing workflow and reducing wait times.
• Handled customer inquiries, resolving issues promptly to maintain client relationships.
• Implemented filing system improvements, ensuring accurate and efficient record-keeping.
• Supported team projects, contributing to a collaborative and productive work environment.
• Provided compassionate care to clients, ensuring their comfort and well-being. Assisted with daily activities, medication management, and personal hygiene.
• Maintained meticulous records of client health status, medication schedules, and care plans. Implemented precise safety protocols to prevent accidents.
• Worked closely with healthcare professionals to develop and execute personalized care strategies. Communicated effectively with families to address concerns.