Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nichole Kelley

Indianapolis,IN

Summary

Skilled in leading operations within transportation, storage, and distribution sectors. Offer solid experience in optimizing supply chain logistics, managing warehouse operations, and implementing cost-saving strategies. Strong in team leadership, operational analysis, and problem-solving to enhance efficiency and reduce overheads. Contributed to significant process improvements in previous roles, ensuring timely delivery and inventory accuracy.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

19
19
years of professional experience

Work History

Senior Freight Forwarding Operations

Ups freight forwarding
Indianapolis, IN
05.2023 - Current

Coordinates freight sorts and loads.

Supervises freight dispatch routes and scheduling.

Conducts Freight Forwarding operations and safety training.

Supervises dock/drivers and operation agents daily activities.

Supervises truck build up and breakdown to ensure freight is properly staged and loaded.

Senior Customer Service Agent

Ups freight forwarding
Indianapolis, IN
02.2015 - 05.2023

Maintaining excellent customer relationships.

Tracking and monitoring shipments for customers.

Training staff to maintain audit compliance.

Complex problem solving for internal and external issues.

Dockworker

Ups freight forwarding
Indianapolis, IN
01.2006 - 02.2015
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.
  • Transported materials and pallets between areas.
  • Ensured compliance with all state and federal regulations pertaining to dock operations.

Education

Operations Management

Ups University
On Line Internal

Skills

  • Performance metrics analysis
  • Freight optimization
  • Transportation planning
  • Route scheduling
  • Warehouse management
  • Cost reduction strategies
  • Supply chain coordination
  • International trade
  • Logistics management
  • Documentation management
  • Team training and development
  • Route planning
  • Shipping regulations
  • Customs clearance
  • Load planning
  • Transportation methods
  • Staff training and development

Timeline

Senior Freight Forwarding Operations

Ups freight forwarding
05.2023 - Current

Senior Customer Service Agent

Ups freight forwarding
02.2015 - 05.2023

Dockworker

Ups freight forwarding
01.2006 - 02.2015

Operations Management

Ups University
Nichole Kelley