Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Nichole Kelley

Santa Rosa

Summary

Organized Receptionist Administrator with great time management, multitasking and scheduling skills. Works well in fast-paced, changing and challenging environments. Dependable in handling operational needs and improving office performance.

Overview

24
24
years of professional experience

Work History

Caregiver

In Home Support Services
12.2000 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.

Front Desk Agent

Hyatt Regency Sonoma Wine Country
10.2021 - 10.2023
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Receptionist Administrator

O'Grady Plumbing
04.2009 - 04.2011
  • Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
  • Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
  • Assisted with administrative tasks such as data entry into company databases.
  • Created spreadsheets to track customer information such as contact details and preferences.
  • Responded promptly to emails from customers and other departments within the organization.

Front Desk Agent

Travelodge at the Presidio
01.2008 - 07.2010
  • Greeted customers in a professional and friendly manner.
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Processed payments accurately and efficiently.
  • Resolved customer complaints promptly and courteously.
  • Provided information about hotel amenities, services, and local attractions.
  • Scheduled reservations for groups and special events.
  • Inputted guest information into computer system accurately and securely.

Education

Some College (No Degree) - Medical

Santa Rosa Junior College
Santa Rosa, CA

Certificate - Community Health Worker

City College of San Francisco
San Francisco, CA
01-2022

Skills

  • Maintenance tracking
  • Confidential information management
  • Visitor access management
  • Mail handling
  • Supply oversight
  • Scheduling appointments
  • Visitor assistance
  • Call handling

Personal Information

Title:

Timeline

Front Desk Agent

Hyatt Regency Sonoma Wine Country
10.2021 - 10.2023

Receptionist Administrator

O'Grady Plumbing
04.2009 - 04.2011

Front Desk Agent

Travelodge at the Presidio
01.2008 - 07.2010

Caregiver

In Home Support Services
12.2000 - Current

Certificate - Community Health Worker

City College of San Francisco

Some College (No Degree) - Medical

Santa Rosa Junior College

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Nichole Kelley