Nichole Kelly-Satchell
Bloomingburg,NY
Summary
Knowledgeable professional with 5+ years in compliance-related positions. Strong verbal and written communication skills with a systematic and diligent approach.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Compliance Coordinator
Chief Fire Prevention & Mechanical Corp
2021.09 - Current
- Address noncompliance situations by developing and implementing realistic corrective plans.
- Conduct regular audits to identify and mitigate potential compliance risks.
- Formulate and enforce internal company policies to ensure adherence.
- Communicate compliance requirements clearly to all employees.
- Monitor and track sales team quotas and goals.
- Enter and manage quotes in the company database.
- Respond to customer inquiries regarding accounts and regulatory compliance.
- Collaborate with marketing, mechanical/electrical, and finance departments to optimize sales processes.
Operations Supervisor
Chief Fire Prevention & Mechanical Corp
2019.11 - Current
- Ensure seamless operations through constant communication with management, staff, and clients.
- Develop and manage schedules for multiple crews.
- Coordinate client appointments via phone and email, including scheduling, reminders, and follow-ups.
- Maintain and troubleshoot the company database.
- Update client contact and billing information, job frequencies, and special instructions.
- Handle client emergencies in accordance with Fire Department regulations.
- Assist the accounting department with billing and collections.
- Prepare detailed reports for upper management and accounting.
- Supervise and manage 8 crews, 2 schedulers, and the warehouse team.
Contact Center Agent
CareMount Medical
2019.01 - 2019.11
- Address patient inquiries via incoming calls and emails.
- Direct all incoming calls to the appropriate department or individual, and announce calls to physicians and executive staff.
- Take and process messages by effectively listening and communicating with patients.
- Provide general information regarding insurance, schedules, procedures, and services offered by the Group.
- Handle consults called in by hospitals, physicians, or services, and relay them to the requested physicians using NextGen.
- Manage emergencies according to specified procedures.
- Confirm and update physicians’ daily appointments.
- Perform additional tasks as assigned by management.
- Maintain information confidentiality in compliance with HIPAA regulations.
US Member Services Customer Service Representative/Management
Cambridge University Press
2014.09 - 2018.08
- Analyzed reports for pricing discrepancies using Excel, Cambridge Core, and CUPAdmin.
- Reviewed and processed overpayments by customers, issuing necessary refunds.
- Acknowledged and processed customer orders, ensuring specific requirements were met and coordinating with distribution departments for prompt supply.
- Stayed updated on training techniques for educating new and existing employees.
- Maintained training records and documentation.
- Implemented GDPR procedures for US Member Services.
- Supported the planning, designing, and development of business processes.
- Resolved customer inquiries, including returns, adjustments, replacements, and correspondences using Lotus and Outlook.
- Developed test procedures, plans, and cases for customers.
- Utilized Microsoft Excel to collect, compile, and interpret business data.
- Collaborated closely with the development team for new platform testing.
- Served as the main contact for various academic societies.
- Multi-tasked and prioritized to ensure timely completion of special projects.
Education
Masters in Organizational Management -
Ashford University
IA, IA03.1990
Bachelors in Information Technology -
Kaplan University
IA, IA03.1980
Skills
- Customer service
- Microsoft Office
- Agile
- Scrum
- Compiling Data
- Compliance Monitoring
- Analytical Thinking
- Staff Training
- Project Management
Certification
Notary Public, 07/2022, Present
Timeline
Compliance Coordinator
Chief Fire Prevention & Mechanical Corp
2021.09 - Current
Operations Supervisor
Chief Fire Prevention & Mechanical Corp
2019.11 - Current
Contact Center Agent
CareMount Medical
2019.01 - 2019.11
US Member Services Customer Service Representative/Management
Cambridge University Press
2014.09 - 2018.08
Masters in Organizational Management -
Ashford University
Bachelors in Information Technology -
Kaplan University
Notary Public, 07/2022, Present
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