Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nichole Chambers-Laughlin

Tuttle,OK

Summary

Excellent communicator and dependable licensed insurance producer with strong understanding of insurance industry. Skilled in risk assessment and regulatory compliance, I boosted client retention rates significantly. My adept client account management and exceptional customer service skills and have fostered long-term loyalty and expanded client bases. Highly effective at multi-tasking. Proven history of exceptional time management, customer service and juggling multiple competing responsibilities simultaneously. Licensed Property and Casualty producer & Licensed Life and health producer. License #3002304801 NPN:20559171

Overview

18
18
years of professional experience
1
1
Certification

Work History

Licensed Insurance Agent/Office Manager/Account Manager

The Dennis Smith Agency- Farmers Insurance
Norman, OK
11.2022 - Current
  • Calculated quotes and educated potential clients on insurance options.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
  • Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
  • Enhanced cross-selling success by identifying complementary products that would further protect clients'' assets or reduce liability exposure.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Enhanced agency reputation through consistent provision of accurate, timely, and knowledgeable advice on insurance policies and regulations.
  • Managed a diverse book of business, adapting to changing client needs and maintaining expert knowledge of multiple lines of insurance products.
  • Retained existing clientele by regularly reviewing their policies and recommending adjustments as needed to maintain optimal coverage.
  • Achieved high client retention rates by consistently delivering exceptional and timely service and support throughout the policy lifecycle.
  • Collaborated with underwriters to obtain favorable policy terms for clients while mitigating risk exposure for the company.
  • Streamlined the claims process for clients, ensuring prompt resolution and payment of claims.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Cross-sold insurance products to existing clients to reach sales targets.
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
  • Educated clients on insurance policies and procedures.
  • Analyzed risk factors to recommend appropriate coverage levels.
  • Finalized sales and collected necessary deposits.
  • Identified and solicited sales prospects in agency databases.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records, received payments from customers, managed ACA's and made bank deposits to ensure balanced accounts.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions, opened and closed office and performed all agency duties.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Maintained detailed records of client interactions and policy updates, ensuring accurate documentation at all times.
  • Educated clients on the importance of life insurance as part of their overall financial planning strategy.

Master Barber Instructor/Barber/Hairstylist

Anthony David Hair Academy
Moore, Ok
03.2013 - 07.2020
  • Kept business compliant with applicable government standards.
  • Styled hair according to customer preferences.
  • Consulted with clients to assess personal style preferences and unique needs.
  • Managed business customer service, responding to requests and concerns promptly.
  • Ensured compliance with state licensing requirements by adhering to sanitation standards and maintaining up-to-date certifications.
  • Mentored junior barbers on proper techniques, product usage, and client interaction.
  • Streamlined appointment scheduling process for improved time management and client satisfaction.
  • Resolved client concerns or complaints promptly with diplomacy and professionalism to maintain strong relationships.
  • Developed a loyal clientele base through exceptional customer service and attention to detail.
  • Educated clients on appropriate aftercare procedures as well as recommended products suitable for their hair type and needs.
  • Performed inventory management duties to ensure adequate stock levels of supplies and products at all times.
  • Stayed current on industry trends by attending workshops, trade shows, and continuous education courses.
  • Answered incoming telephone calls and scheduled appointments for clients.
  • Demonstrated knowledge of latest industry trends, tools and techniques to meet diverse customer preferences.
  • Counted and documented opening and closing cash amounts daily.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Updated client profiles to reflect current products and service preferences.
  • Managed shop administration with attention to detail, including scheduling, ordering and customer service.
  • Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Boosted student performance by providing individualized support and targeted feedback.
  • Initiated new learning methods, eliminating instructional gaps and improving comprehension.
  • Promoted classroom safety, collaboration, and best practices.
  • Tested and evaluated students on materials presented in workshops and classes.
  • Applied various teaching aids to minimize learning gaps and instruct and motivate students.
  • Participated in professional development opportunities to stay current on educational trends and enhance teaching effectiveness.
  • Increased student motivation by developing engaging lesson plans that catered to various learning styles.
  • Evaluated student assessments to identify areas of growth and improvement, adjusting instructional strategies accordingly.
  • Observed and adopted new techniques from skilled instructors and lecturers.
  • Increased student participation via engaging lectures and assignments.
  • Optimized learning plans based on student performance and feedback.
  • Optimized day-to-day instruction to align educational strategies with industry best practices.
  • Reviewed class and student records to identify improvement opportunities.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Assisted in curriculum development, ensuring alignment with state standards and best practices for effective instruction.
  • Enhanced classroom collaboration through the implementation of group projects and team-building activities.
  • Assisted students in retaining lecture information with creation of guides and course materials.
  • Facilitated learning with creation of engaging written and oral assignments.
  • Developed and clearly presented classroom rules, guidelines and objectives.
  • Contributed to school-wide initiatives aimed at improving overall academic achievement and promoting a positive school culture.
  • Shifted between formal and informal methods of teaching to keep students engaged.
  • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
  • Prepared quizzes, tests and examinations to gauge how well students were learning.
  • Created and developed lesson plans to meet students' academic needs.
  • Increased educational expertise and knowledge by participating in instructor-oriented workshops.
  • Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
  • Provided expert advice on hair care routines, product recommendations, and at-home maintenance tips for clients.
  • Showcased excellent communication skills when consulting with clients about their desired looks or addressing any concerns they may have had during the service process.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Handled administrative tasks such as appointment scheduling, inventory management, and cash handling to ensure smooth salon operations.
  • Provided exceptional customer service by addressing any concerns or issues promptly, ensuring clients left the salon feeling satisfied with their experience.
  • Managed complex appointment schedule for high-volume client base.
  • Consulted with customers to understand hair cut, color and styling desires.
  • Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
  • Mentored apprentice hairstylists throughout their training period, offering guidance on technical skills as well as professional etiquette within the workplace setting.
  • Answered phone calls and emails to schedule client appointments.
  • Used social media platforms to promote salon and services.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.

Office Manager/Utility Line Locator

Raptor Industries
Vernal, UT
01.2011 - 03.2013
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Controlled finances to lower costs and keep business operating within budget.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Developed detailed plans based on broad guidance and direction.
  • Assisted in updating company records regarding changes in utility line configurations due to new installations or modifications made during construction activities.
  • Mitigated damage risk by providing clear communication to construction crews regarding the location of sensitive utility lines.
  • Enforced strict safety protocols while working around live electrical wires or gas pipelines, minimizing the risk of accidents during routine field work.
  • Demonstrated adaptability by effectively utilizing various utility line detection methods and equipment based on specific project requirements or unique site conditions.
  • Provided detailed documentation of utility line locations, facilitating accurate planning and construction processes.
  • Collaborated with other utility companies to share critical information about underground infrastructure.
  • Safeguarded communities by promptly addressing emergency situations involving damaged underground utilities, coordinating with appropriate authorities as needed.
  • Completed extensive training on industry best practices, ensuring high-quality service delivery when locating utility lines.
  • Enhanced safety by diligently identifying potential hazards associated with underground utilities.
  • Conducted thorough site evaluations for potential conflicts between existing utilities and proposed construction plans.
  • Adhered to all regulatory requirements and company policies while performing tasks related to utility line location services.
  • Improved efficiency by accurately locating and marking underground utility lines for various projects.
  • Worked outdoors in harsh conditions to complete utilities location requirements within expected timeframes.
  • Reviewed maps and blueprints to identify locations for and sizes of underground utilities
  • Photographed utility sites and marked lines with paint and flags for identification by excavating personnel.
  • Actively responded to emergency situations pertaining to illegal digging and excavation accidents.
  • Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
  • Responded to service requests during and after business hours.
  • Read blueprints and schematics to correctly place equipment.

Office Manager/Account Manager

JW Oilfield Services and Equipment
Oklahoma City, OK
10.2006 - 01.2011
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Controlled finances to lower costs and keep business operating within budget.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
  • Streamlined internal processes for better efficiency in account management tasks.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Kept detailed records of daily activities through online customer database.
  • Presented professional image consistent with company's brand values.
  • Inventoried and loaded supplies for travel.
  • Implemented a robust system for regular inspections, ensuring compliance with industry regulations and safety standards.
  • Conducted periodic audits on acquired assets, maintaining an accurate database that informed strategic decision-making regarding resource allocation.
  • Inspected equipment and facilities for signs of wear or damage impacting safety.

Education

Utah State University
Logan, UT
03.2011 - 05.2011

High School Diploma -

U.S Grant High School
Oklahoma City, OK
05.2006

Skills

  • Insurance sales expertise
  • Risk Assessment Knowledge
  • Insurance product expertise
  • Client Relationship Management
  • Client Account Management
  • Policy Management
  • Customer Service
  • Licensed Insurance Agent
  • Account Management
  • Regulatory Compliance
  • Life and Health Insurance
  • Property and Casualty Insurance

Certification

  • Insurance Producer License #3002304801 * Lines of Authority -Casualty -Property -Accident & Health or Sickness -Life

Timeline

Licensed Insurance Agent/Office Manager/Account Manager

The Dennis Smith Agency- Farmers Insurance
11.2022 - Current

Master Barber Instructor/Barber/Hairstylist

Anthony David Hair Academy
03.2013 - 07.2020

Utah State University
03.2011 - 05.2011

Office Manager/Utility Line Locator

Raptor Industries
01.2011 - 03.2013

Office Manager/Account Manager

JW Oilfield Services and Equipment
10.2006 - 01.2011

High School Diploma -

U.S Grant High School
  • Insurance Producer License #3002304801 * Lines of Authority -Casualty -Property -Accident & Health or Sickness -Life
Nichole Chambers-Laughlin