Excellent communicator and dependable licensed insurance producer with strong understanding of insurance industry. Skilled in risk assessment and regulatory compliance, I boosted client retention rates significantly. My adept client account management and exceptional customer service skills and have fostered long-term loyalty and expanded client bases. Highly effective at multi-tasking. Proven history of exceptional time management, customer service and juggling multiple competing responsibilities simultaneously. Licensed Property and Casualty producer & Licensed Life and health producer. License #3002304801 NPN:20559171
Calculated quotes and educated potential clients on insurance options.
Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
Enhanced cross-selling success by identifying complementary products that would further protect clients'' assets or reduce liability exposure.
Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Enhanced agency reputation through consistent provision of accurate, timely, and knowledgeable advice on insurance policies and regulations.
Managed a diverse book of business, adapting to changing client needs and maintaining expert knowledge of multiple lines of insurance products.
Retained existing clientele by regularly reviewing their policies and recommending adjustments as needed to maintain optimal coverage.
Achieved high client retention rates by consistently delivering exceptional and timely service and support throughout the policy lifecycle.
Collaborated with underwriters to obtain favorable policy terms for clients while mitigating risk exposure for the company.
Streamlined the claims process for clients, ensuring prompt resolution and payment of claims.
Built relationships with clients using active listening and issue resolution to provide excellent service.
Prepared and reviewed insurance applications to verify compliance with regulations.
Cross-sold insurance products to existing clients to reach sales targets.
Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
Educated clients on insurance policies and procedures.
Analyzed risk factors to recommend appropriate coverage levels.
Finalized sales and collected necessary deposits.
Identified and solicited sales prospects in agency databases.
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records, received payments from customers, managed ACA's and made bank deposits to ensure balanced accounts.
Streamlined office operations by implementing efficient filing systems and organizational strategies.
Managed compliance to keep organization operating within legal and regulatory guidelines.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions, opened and closed office and performed all agency duties.
Trained new employees on customer service, money handling and organizing strategies.
Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Maintained detailed records of client interactions and policy updates, ensuring accurate documentation at all times.
Educated clients on the importance of life insurance as part of their overall financial planning strategy.
Master Barber Instructor/Barber/Hairstylist
Anthony David Hair Academy
Moore, Ok
03.2013 - 07.2020
Kept business compliant with applicable government standards.
Styled hair according to customer preferences.
Consulted with clients to assess personal style preferences and unique needs.
Managed business customer service, responding to requests and concerns promptly.
Ensured compliance with state licensing requirements by adhering to sanitation standards and maintaining up-to-date certifications.
Mentored junior barbers on proper techniques, product usage, and client interaction.
Streamlined appointment scheduling process for improved time management and client satisfaction.
Resolved client concerns or complaints promptly with diplomacy and professionalism to maintain strong relationships.
Developed a loyal clientele base through exceptional customer service and attention to detail.
Educated clients on appropriate aftercare procedures as well as recommended products suitable for their hair type and needs.
Performed inventory management duties to ensure adequate stock levels of supplies and products at all times.
Stayed current on industry trends by attending workshops, trade shows, and continuous education courses.
Answered incoming telephone calls and scheduled appointments for clients.
Demonstrated knowledge of latest industry trends, tools and techniques to meet diverse customer preferences.
Counted and documented opening and closing cash amounts daily.
Completed safety training and certifications to minimize risk of infection or injury to customers.
Updated client profiles to reflect current products and service preferences.
Managed shop administration with attention to detail, including scheduling, ordering and customer service.
Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
Boosted student performance by providing individualized support and targeted feedback.
Initiated new learning methods, eliminating instructional gaps and improving comprehension.
Promoted classroom safety, collaboration, and best practices.
Tested and evaluated students on materials presented in workshops and classes.
Applied various teaching aids to minimize learning gaps and instruct and motivate students.
Participated in professional development opportunities to stay current on educational trends and enhance teaching effectiveness.
Increased student motivation by developing engaging lesson plans that catered to various learning styles.
Evaluated student assessments to identify areas of growth and improvement, adjusting instructional strategies accordingly.
Observed and adopted new techniques from skilled instructors and lecturers.
Increased student participation via engaging lectures and assignments.
Optimized learning plans based on student performance and feedback.
Optimized day-to-day instruction to align educational strategies with industry best practices.
Reviewed class and student records to identify improvement opportunities.
Evaluated and revised lesson plans and course content to achieve student-centered learning.
Assisted in curriculum development, ensuring alignment with state standards and best practices for effective instruction.
Enhanced classroom collaboration through the implementation of group projects and team-building activities.
Assisted students in retaining lecture information with creation of guides and course materials.
Facilitated learning with creation of engaging written and oral assignments.
Developed and clearly presented classroom rules, guidelines and objectives.
Contributed to school-wide initiatives aimed at improving overall academic achievement and promoting a positive school culture.
Shifted between formal and informal methods of teaching to keep students engaged.
Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
Prepared quizzes, tests and examinations to gauge how well students were learning.
Created and developed lesson plans to meet students' academic needs.
Increased educational expertise and knowledge by participating in instructor-oriented workshops.
Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
Provided expert advice on hair care routines, product recommendations, and at-home maintenance tips for clients.
Showcased excellent communication skills when consulting with clients about their desired looks or addressing any concerns they may have had during the service process.
Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Handled administrative tasks such as appointment scheduling, inventory management, and cash handling to ensure smooth salon operations.
Provided exceptional customer service by addressing any concerns or issues promptly, ensuring clients left the salon feeling satisfied with their experience.
Managed complex appointment schedule for high-volume client base.
Consulted with customers to understand hair cut, color and styling desires.
Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
Mentored apprentice hairstylists throughout their training period, offering guidance on technical skills as well as professional etiquette within the workplace setting.
Answered phone calls and emails to schedule client appointments.
Used social media platforms to promote salon and services.
Attended hair shows, classes and seminars to stay up-to-date on latest trends.
Office Manager/Utility Line Locator
Raptor Industries
Vernal, UT
01.2011 - 03.2013
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Controlled finances to lower costs and keep business operating within budget.
Managed compliance to keep organization operating within legal and regulatory guidelines.
Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
Established team priorities, maintained schedules and monitored performance.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Developed detailed plans based on broad guidance and direction.
Assisted in updating company records regarding changes in utility line configurations due to new installations or modifications made during construction activities.
Mitigated damage risk by providing clear communication to construction crews regarding the location of sensitive utility lines.
Enforced strict safety protocols while working around live electrical wires or gas pipelines, minimizing the risk of accidents during routine field work.
Demonstrated adaptability by effectively utilizing various utility line detection methods and equipment based on specific project requirements or unique site conditions.
Provided detailed documentation of utility line locations, facilitating accurate planning and construction processes.
Collaborated with other utility companies to share critical information about underground infrastructure.
Safeguarded communities by promptly addressing emergency situations involving damaged underground utilities, coordinating with appropriate authorities as needed.
Completed extensive training on industry best practices, ensuring high-quality service delivery when locating utility lines.
Enhanced safety by diligently identifying potential hazards associated with underground utilities.
Conducted thorough site evaluations for potential conflicts between existing utilities and proposed construction plans.
Adhered to all regulatory requirements and company policies while performing tasks related to utility line location services.
Improved efficiency by accurately locating and marking underground utility lines for various projects.
Worked outdoors in harsh conditions to complete utilities location requirements within expected timeframes.
Reviewed maps and blueprints to identify locations for and sizes of underground utilities
Photographed utility sites and marked lines with paint and flags for identification by excavating personnel.
Actively responded to emergency situations pertaining to illegal digging and excavation accidents.
Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
Responded to service requests during and after business hours.
Read blueprints and schematics to correctly place equipment.
Office Manager/Account Manager
JW Oilfield Services and Equipment
Oklahoma City, OK
10.2006 - 01.2011
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Streamlined office operations by implementing efficient filing systems and organizational strategies.
Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Controlled finances to lower costs and keep business operating within budget.
Managed compliance to keep organization operating within legal and regulatory guidelines.
Assisted in organizing and overseeing assignments to drive operational excellence.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Increased client satisfaction by building strong relationships and addressing their needs promptly.
Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
Streamlined internal processes for better efficiency in account management tasks.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Kept detailed records of daily activities through online customer database.
Presented professional image consistent with company's brand values.
Inventoried and loaded supplies for travel.
Implemented a robust system for regular inspections, ensuring compliance with industry regulations and safety standards.
Conducted periodic audits on acquired assets, maintaining an accurate database that informed strategic decision-making regarding resource allocation.
Inspected equipment and facilities for signs of wear or damage impacting safety.
Education
Utah State University
Logan, UT
03.2011 - 05.2011
High School Diploma -
U.S Grant High School
Oklahoma City, OK
05.2006
Skills
Insurance sales expertise
Risk Assessment Knowledge
Insurance product expertise
Client Relationship Management
Client Account Management
Policy Management
Customer Service
Licensed Insurance Agent
Account Management
Regulatory Compliance
Life and Health Insurance
Property and Casualty Insurance
Certification
Insurance Producer License #3002304801 * Lines of Authority -Casualty -Property -Accident & Health or Sickness -Life