Hi, I’m
Nichole Lee
Strategic Account Manager
Gurnee,Illinois
Summary
Forward-thinking, personable Strategic Account Manager possessing extensive experience in building and cultivating long-term and profitable business relationships. Proven success managing multi-million dollar territories while establishing trusted client partnerships to maximize revenue volumes that achieve organizational milestones.
Overview
18
years of professional experience
4
Certification
Work History
Krames (Divison Of WebMD)Gurnee, Illinois
Strategic Account Manager
01.2022 - Current
Job overview
- Managed client territory of 30 accounts, establishing client and market priorities to execute strategic course of action.
- Exceeded client revenue retention goal by 96%
- Engaged functional areas across client organizations to uncover future business opportunities.
- Created demand by matching business problems to product and service solutions.
- Monitored sales performance metrics to achieve strategic account objectives.
- Increased profitability and lifetime customer value by coordinating go-to-market strategy, implementation and post-sales service experience.
- Built credibility and trust to influence client's buying decisions.
- Negotiated prices, terms of sales and service agreements.
- Prioritized tasks and projects to meet tight deadlines.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Fielded client complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Krames (Division Of WebMD)Gurnee, IL
Senior Account Manager
01.2021 - 12.2022
Job overview
- Territory management and ownership of 32 client accounts, while accounting for all aspects of client revenue, maintenance, and growth.
- Increased territory revenue by $25,000 through strategic planning, account penetration and alignment of client needs and company solutions.
- Built and strengthened client relationships ensuring client satisfaction, and appropriate alignment of company solutions and client objectives.
- Accurately managed client billings, invoicing, revenue, activity, forecasting and contract renewals.
- Tracked performance metrics and prepared monthly, quarterly, and annual reporting accordingly.
- Managed all aspects of client renewal activities; identified and lead upsell opportunities.
- Comprehended client contracts of other Krames products and service offerings and identified growth opportunities in support of “land and expand” strategy.
- Partnered with internal stakeholders to ensure business strategy aligned with company goals while achieving client goals and objectives.
- Monitored client programs to ensure contract requirements and client expectations were met.
- Managed relationships with client vendor partners, as appropriate and necessary.
- Worked with customers to develop strategic business and account plans.
- Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
- Organized client feedback and introduced streamlined process of replying to and rectifying complaints.
Krames (Division Of WebMD)Gurnee, IL
Senior Client Services Manager
01.2018 - 12.2020
Job overview
- Established trusted advisor developing marketing, patient education, and health management programs across various delivery channels, including web, mobile, and print media.
- Formed lasting and profitable client relationships in territory of over 30 clients by overseeing all aspects of client service delivery, from planning and initial implementation of solutions, to ongoing management and optimization of services.
- Oversaw project schedules, timelines, and budgets ensuring contract requirements and client needs were addressed in accordance with client expectations.
- Collaborated closely with Account Management team to maximize upsell opportunities and retention of client contracts.
- Devised and recommended short-term and long-term strategies to support Account Management “land and expand” strategy.
- Created efficiencies in sales process which expedited delivery cycle of client solutions.
Krames (Division Of WebMD)Gurnee, IL
Account Manager
09.2014 - 12.2017
Job overview
- Accurately managed monthly and annual forecasts; identified gaps and/or inconsistencies to aid in establishing budgets and renewal strategies.
- Utilized data analytics to conduct trend analyses and identify marketing gaps and opportunities in client integrated content marketing programs.
- Directed onboarding processes for new clients, while managing pre-implementation planning, training, and providing ongoing client support and issue resolution as required.
- Optimized client relationships through delivery of strategic consultation.
- Successfully managed territory representing +$45M in revenue, while exceeding +100% of year end revenue goals.
- Formulated and realized new business opportunities within existing client territory and designed upsell sales campaign across territory that boosted company revenue.
- Closed long term contractual agreements to maximize company profits.
- Constructed integrated custom marketing campaigns inclusive of print and digital magazines, social media content packages, and interactive web solutions.
NCH Marketing Services Inc.Deerfield, IL
Account Executive
04.2006 - 09.2014
Job overview
- Strategically managed and assigned client territory through specific targeted account plans and strategies.
- Built and established strong relationships and clear lines of communication with clients and internal staff.
- Offered consultative service, delivered solutions and value-added recommendations to address issues in highly demanding and fast-paced consumer promotions environment.
- Delivered business development support to Account Management and Sales departments inclusive of client proposals, client market research, as well as development of client presentations and participation in business development meetings.
- Secured client meetings and managed all travel and entertainment arrangements.
- Spearheaded thought leadership on promotional strategies to help protect promotional investment.
- Aided clients in reducing promotional waste (inefficient spending of promotional budgets) by 50%, while renewing long-term contracts with increased contractual revenue of approximately 5%.
- Effectively and articulately communicated company's unique value proposition and received acknowledgement from clients regarding value of company services.
- Managed one direct report through successful development and accomplishment of team goals.
Education
DePaul University
Bachelor of Science from Business Administration
06.2006
Skills
- Account and Territory Management
- Strategic Account Planning
- Client Relationship-Building
- Renewal Opportunities
- Strategic Account Development
- Proficiency in Microsoft Office and Salesforce
- Contract Renewals and Management
- Client Interactions
- Forecasting
- Vendor Relationship Management
- Quarterly Reviews
- Verbal and Written Communication
Certification
- Account Management Training, Coach Media, 2021
- Internal Compliance Training, Krames HIPPA Training, 2014-2021
- Certificate: Strategic Storytelling in Business, Doug Stevenson’s Story Theatre International, 2012
- Certificate: Sales Negotiation, Doug Stevenson’s Story Theatre International, 2011
- Certificate: The DNA Selling Method, Patrick Henry International , 2010
- Certificate: Management Training, MRA, 2007
Timeline
Strategic Account Manager
Krames (Divison Of WebMD)
01.2022 - Current
Senior Account Manager
Krames (Division Of WebMD)
01.2021 - 12.2022
Senior Client Services Manager
Krames (Division Of WebMD)
01.2018 - 12.2020
Account Manager
Krames (Division Of WebMD)
09.2014 - 12.2017
Account Executive
NCH Marketing Services Inc.
04.2006 - 09.2014
DePaul University
Bachelor of Science from Business Administration
- Account Management Training, Coach Media, 2021
- Internal Compliance Training, Krames HIPPA Training, 2014-2021
- Certificate: Strategic Storytelling in Business, Doug Stevenson’s Story Theatre International, 2012
- Certificate: Sales Negotiation, Doug Stevenson’s Story Theatre International, 2011
- Certificate: The DNA Selling Method, Patrick Henry International , 2010
- Certificate: Management Training, MRA, 2007
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